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Extended Warranty: Did You Purchase a Nissan Warranty? How much?

Originally Posted by WithoutAdoubt Hi All, I am a Finance Manager at a Honda dealership and I am happy to answer any questions folks may have about vehicle service contracts

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View Poll Results: Which Nissan Extended Warranty Did You Purchase?
Security+Plus Gold Preferred 106 32.92%
Security+Plus Gold 29 9.01%
Security+Plus Silver Preferred 6 1.86%
Security+Plus Silver 3 0.93%
Security+Plus Bronze 2 0.62%
Security+Plus Pre-Owned Preferred 4 1.24%
Security+Plus Pre-Owned+Plus 4 1.24%
Security+Plus Pre-Owned 2 0.62%
Not Interested in an Extended Warranty 143 44.41%
Purchase an Extended Warranty from a Third Party Other than Nissan 23 7.14%
Voters: 322. You may not vote on this poll

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Old 05-05-2011, 05:16 PM   #106 (permalink)
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Hi All, I am a Finance Manager at a Honda dealership and I am happy to answer any questions folks may have about vehicle service contracts (within reason, I don't want to come home from work and keep working LOL).

This will sound like a sales pitch because at the end of the day it's what I have to do all day. It's a bit long winded but I hope I can shed some light on things, and as a fellow Z owner I can give you the impartial answer to any questions if you feel a finance manager has been unscrupulous with you.

I will put my two bits in as well since we are talking about Nissans and not Hondas. I have purchased a vehicle service contract on every vehicle I have owned except two vehicles that I leased for 3 years/36,000 miles. (people call them extended warranties, but this is misleading as the only thing that can be called a warranty is the one from the factory. Not even factory "extended warranties" can be called warranties. What comes with the car for "free" (trust me you pay for this as part of a new car's price) is the warranty. Anything purchased with the vehicle is a service contract.

That being said, you will want to look for a first party VSC, not a 3rd party. This includes the manufacturers service contracts as well as a handful of other reputable service contract companies. (Zurich and Nationwide for example are both excellent and usually better than the manufacturer for lots of reasons which I can explain if anyone cares). These are considered 1st party not because they bear the name of the manufacturer, but because they underwrite their own policies. What this means to you is that they sell the service contract and they also pay out the claims. 3rd party refers to a service contract company that sells a service contract which is under written by a different insurance company. This can be bad for many reasons, one of which is they could go out of business and the under writing company is under no legal responsibility to pay out claims!

Contrary to what some people still believe, vehicle service contracts are extremely smart purchases and relatively speaking cheap insurance policies. What man makes man can break, and visit your local car dealership and it isn't hard to tell where the money is made, the service department. These cars are complex, have more parts than ever, have more computers, sensors, chips, motors, electronics, and gadgets and accessories than ever before. Take a second to look up the cost of many parts on these cars and you will be dismayed at just how much it costs to replace or fix them. Honda's labor rates in my area are $105 an hour, diagnostics $105 an hour, and then add the cost of parts to that.

Yes, you might never use your VSC.
That is entirely possible. But studies show that of all insurance policies you can get, you are more likely to use a service contract than most other polcies, and it is less expensive as well than most insurance out there.

Ask yourself this. If AAA charges $90 per year for the Plus membership (100 miles of towing, 4 calls per year, etc.), multiply that out by 8 years if the AAA cost was to stay the same, and you have $720 dollars spent for just roadside assistance which comes for free and unlimited with good service contracts. Would you pay another $900 more to have almost every part and component fixed for $100 or $50 dollar deductibles for 8 years 100k or 120k miles?

I will answer yes every time. People spend fortunes on accessories and mods and all sorts of stuff. Yes you might never use your service contract. But I can guarantee if you don't have one and something breaks you will be one sad individual when the realty of what they are going to charge to fix your Z hits you.

I just purchased a used 2010 Titan and a new 370Z Roadster and they both have vehicle service contracts on them for 8 years. People can believe what they want, go ahead listen to those who tell you not to buy one. Will they pay to fix your car when something happens to it? Ultimately you should decide if that thought makes you uncomfortable, let them fix their own car if they wish but you have to decide what scenario you feel more comfortable about.

One last thing. For those who don't believe a "warranty" is a good idea I'll make you this offer. I will pay you the $43 bucks a month for 5 years that I am paying, and you sign something promising to fix any part that fails on my car under the "bumper to bumper" plan and come unlock my car when I lock my keys in it and change my tire and tow me at 2am. Sound like a fair trade? ;o)
That's why I got the VSC for my 2005 S2000 and my 2011 370Z. Now since you work for a Honda dealership can you get them to warranty the top on my S2000? The mechanical roof system tears tops all the time and dealerships NEVER admit to it.
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Old 05-07-2011, 01:44 AM   #107 (permalink)
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That's why I got the VSC for my 2005 S2000 and my 2011 370Z. Now since you work for a Honda dealership can you get them to warranty the top on my S2000? The mechanical roof system tears tops all the time and dealerships NEVER admit to it.
LOL, well what is the part you need warrantied, the mechanical roof system or the canvas top, and what warranty did you buy? We sell Honda Care and Zurich, I'd recommend Zurich usually. If anyone ever needs a good deal for a service contract I will do it for a couple hundred over cost for anyone who owns a Z from this forum if it helps out.
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Old 05-10-2011, 02:36 PM   #108 (permalink)
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Anyone know the Direct contact phone-number/email for the guy that sells you your Extended warranty at Santa Rose Nissan? I haven't gotten a call back yet
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Old 05-11-2011, 09:25 AM   #109 (permalink)
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The contact name is listed in your attached cover letter acompanied with instructions for signatures regarding copies to return and keep for your records . You can call the 800 number listed on the Dealership website. They will direct you to the contacts extension that handles the extended warranty services. I finished my return contract paper work and I am now awaiting the final confirmation directly from Nissan. The cover letter states this can take up to 60 days. Should you not recieve confirmation within 60 days you are to call 800-NISSAN1. Hope this helps.
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Old 05-11-2011, 12:24 PM   #110 (permalink)
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The contact name is listed in your attached cover letter acompanied with instructions for signatures regarding copies to return and keep for your records . You can call the 800 number listed on the Dealership website. They will direct you to the contacts extension that handles the extended warranty services. I finished my return contract paper work and I am now awaiting the final confirmation directly from Nissan. The cover letter states this can take up to 60 days. Should you not recieve confirmation within 60 days you are to call 800-NISSAN1. Hope this helps.
I called the 800 number on the website, and they forwarded me to extension. I left a message but he hasn't called me back. (Tried twice). I was hoping some had a direct number to that extension. Or email for him.
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Old 05-11-2011, 10:10 PM   #111 (permalink)
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I am confused. If you had applied you would already have that contact information excluding a direct extension or email address in the cover letter. The dealership 800 number and receptionist will direct your call. I had previously spoken with the extended warrantyt representative earlier. I have also spoken with a dealership manager. You would be better to call the toll free number rather than asking them to call you at their cost. Just a thought.

Can you share openly with us all what your interest or concerns are at this point? You can PM me also if needed. I don't want to sound like I am avoiding answering your questions but you can request your call get answered by someone else at the dealership. Good luck I hope your questions are handled soon.
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Old 05-12-2011, 10:08 AM   #112 (permalink)
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Quote:
Originally Posted by SS66 View Post
I am confused. If you had applied you would already have that contact information excluding a direct extension or email address in the cover letter. The dealership 800 number and receptionist will direct your call. I had previously spoken with the extended warrantyt representative earlier. I have also spoken with a dealership manager. You would be better to call the toll free number rather than asking them to call you at their cost. Just a thought.

Can you share openly with us all what your interest or concerns are at this point? You can PM me also if needed. I don't want to sound like I am avoiding answering your questions but you can request your call get answered by someone else at the dealership. Good luck I hope your questions are handled soon.

I called the 1-800 number and was forwarded to the person taking care of the extended warranty. He (4 times now) has not been at his desk. I have left messages for him to return MY phone call. I was asking to see if someone had a direct phone number/Extension/EMAIL to HIS desk directly instead of me calling the 1-800 over and over and asking to be forwarded to his desk. (I have talked to the receptionist more times now than I want to hahaha) That's all. I will try him again today. I have not yet applied to the warranty and wanted to ask Him a question(s). Thanks for your help.
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Old 05-12-2011, 01:18 PM   #113 (permalink)
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OK, Hopefully you will talk with the guy soon.
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Old 05-12-2011, 02:11 PM   #114 (permalink)
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OK, Hopefully you will talk with the guy soon.
Thank You for your help again.
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Old 05-26-2011, 11:42 AM   #115 (permalink)
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Well after reading this thread I think I may return the warranty I got from the dealer...I know I paid more that I should of for it after reading this info. Also not to mention the only plan they offered from Nissan was Maintenance Plus, the extended warranty is from Zurich.

Maintenance plus for up to 45k they got me for 995.00
Zurich Vehicle Service Contract they got me for 2,561.00
Zurich Tire and wheel plan they got me for 1,323.00
Zurich Gap insurance 700.00
Zurich Shield ??? can't seem to find the cost for this one.

Questions....
They already did the "clear coat" thing so I am guessing I can't "return" that. Am I stuck with the Zurich Shield now?

Maintenance plus looks a bit different than the Security Plus not sure if one is better than the other but 995 didn't seem that bad at the time.

Can I return/cancel this Zurich stuff and go with the direct deal from Nissan?
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Old 07-27-2011, 09:46 PM   #116 (permalink)
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I bought a 84 month / 70,000 Gold plus preferred plan from my local dealer (not the one that sold me the car, but the one that will being doing all of my routine, and service work, so I figure it's a good idea to have a relationship with them), and they gave me a pretty good price of $1500 for the plan. I know some places are cheaper, but not by a ton, and it was very convenient to just go in and sign the paperwork locally. I had also purchased a wheel and tire road hazard plan when I bought the car. It's the crazy expensive 19" wheels and rubber bands stretched over them that convinced me into that :-)
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Old 07-28-2011, 07:39 PM   #117 (permalink)
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I'm not trying to promote Nissan's warranty here by any means but for $1,442.00 you could have got the Nissan Gold prefered warranty with only a $50 deductible. I'll bet this would cover more parts and give you better coverage and it's also tranferable so I really do think you could beat the price you got! This is Nissan's top tier warranty with unlimited Roadside assistance, trip interuption insurance and a car rental for up to 5 days. It also covers Belts and Hoses. I'm not a big fan of third party warranties but again all of this is just my opinion.
The insurance I got is full coverage bumper to bumper through Mercury Insurance. One of the biggest insurance companies in the U.S. so you wont get swindled. Plus no deductible per claim. Just adding $50.00 of the deductible to Nissan's Gold preferred warranty of $1,442.00 already has you at almost $1,500.00 anyways.
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Old 07-29-2011, 02:05 AM   #118 (permalink)
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Which dealer is this?? I will purchase the 84/70k or 84/100k
I am also interested in which dealership this is. I would probably get one at these prices. Thanks in advance
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Old 08-06-2011, 12:06 AM   #119 (permalink)
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GREAT! good luck with that.


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The insurance I got is full coverage bumper to bumper through Mercury Insurance. One of the biggest insurance companies in the U.S. so you wont get swindled. Plus no deductible per claim. Just adding $50.00 of the deductible to Nissan's Gold preferred warranty of $1,442.00 already has you at almost $1,500.00 anyways.
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Old 08-28-2011, 11:04 AM   #120 (permalink)
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I did/will not purchase the extended warranty, or any additional warranties. If something major happens to the auto there's a very good chance there will be recalls on the situation. Warranties is where the profits are generated.
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