Extended Warranty: Did You Purchase a Nissan Warranty? How much?

WithoutAdoubt · 05-07-2011, 01:44 AM

Quote:

Originally Posted by 11Thumper

That's why I got the VSC for my 2005 S2000 and my 2011 370Z. Now since you work for a Honda dealership can you get them to warranty the top on my S2000? The mechanical roof system tears tops all the time and dealerships NEVER admit to it.

LOL, well what is the part you need warrantied, the mechanical roof system or the canvas top, and what warranty did you buy? We sell Honda Care and Zurich, I'd recommend Zurich usually. If anyone ever needs a good deal for a service contract I will do it for a couple hundred over cost for anyone who owns a Z from this forum if it helps out.

c41006 · 05-03-2011, 09:39 AM

Would someone please PM me the Cali dealership info. Thanks

SS66 · 05-03-2011, 03:37 PM

PM sent

sucasa · 05-04-2011, 01:02 AM

With the amount of referrals going to the Cali dealership, they should give warranty buyers directed from this site, some type of freebie prize.. I can count 5 members whom i have referred already.. would be nice.. oh well, wishing thinking

AllForTheCash · 05-10-2011, 02:36 PM

Anyone know the Direct contact phone-number/email for the guy that sells you your Extended warranty at Santa Rose Nissan? I haven't gotten a call back yet

SS66 · 05-11-2011, 09:25 AM

The contact name is listed in your attached cover letter acompanied with instructions for signatures regarding copies to return and keep for your records . You can call the 800 number listed on the Dealership website. They will direct you to the contacts extension that handles the extended warranty services. I finished my return contract paper work and I am now awaiting the final confirmation directly from Nissan. The cover letter states this can take up to 60 days. Should you not recieve confirmation within 60 days you are to call 800-NISSAN1. Hope this helps.

AllForTheCash · 05-11-2011, 12:24 PM

Quote:

Originally Posted by SS66

The contact name is listed in your attached cover letter acompanied with instructions for signatures regarding copies to return and keep for your records . You can call the 800 number listed on the Dealership website. They will direct you to the contacts extension that handles the extended warranty services. I finished my return contract paper work and I am now awaiting the final confirmation directly from Nissan. The cover letter states this can take up to 60 days. Should you not recieve confirmation within 60 days you are to call 800-NISSAN1. Hope this helps.

I called the 800 number on the website, and they forwarded me to extension. I left a message but he hasn't called me back. (Tried twice). I was hoping some had a direct number to that extension. Or email for him.

SS66 · 05-11-2011, 10:10 PM

I am confused. If you had applied you would already have that contact information excluding a direct extension or email address in the cover letter. The dealership 800 number and receptionist will direct your call. I had previously spoken with the extended warrantyt representative earlier. I have also spoken with a dealership manager. You would be better to call the toll free number rather than asking them to call you at their cost. Just a thought.

Can you share openly with us all what your interest or concerns are at this point? You can PM me also if needed. I don't want to sound like I am avoiding answering your questions but you can request your call get answered by someone else at the dealership. Good luck I hope your questions are handled soon.

AllForTheCash · 05-12-2011, 10:08 AM

Quote:

Originally Posted by SS66

I am confused. If you had applied you would already have that contact information excluding a direct extension or email address in the cover letter. The dealership 800 number and receptionist will direct your call. I had previously spoken with the extended warrantyt representative earlier. I have also spoken with a dealership manager. You would be better to call the toll free number rather than asking them to call you at their cost. Just a thought.

Can you share openly with us all what your interest or concerns are at this point? You can PM me also if needed. I don't want to sound like I am avoiding answering your questions but you can request your call get answered by someone else at the dealership. Good luck I hope your questions are handled soon.

I called the 1-800 number and was forwarded to the person taking care of the extended warranty. He (4 times now) has not been at his desk. I have left messages for him to return MY phone call. I was asking to see if someone had a direct phone number/Extension/EMAIL to HIS desk directly instead of me calling the 1-800 over and over and asking to be forwarded to his desk. (I have talked to the receptionist more times now than I want to hahaha) That's all. I will try him again today. I have not yet applied to the warranty and wanted to ask Him a question(s). Thanks for your help.

xohmx · 05-26-2011, 11:42 AM

Well after reading this thread I think I may return the warranty I got from the dealer...I know I paid more that I should of for it after reading this info. Also not to mention the only plan they offered from Nissan was Maintenance Plus, the extended warranty is from Zurich.

Maintenance plus for up to 45k they got me for 995.00
Zurich Vehicle Service Contract they got me for 2,561.00
Zurich Tire and wheel plan they got me for 1,323.00
Zurich Gap insurance 700.00
Zurich Shield ??? can't seem to find the cost for this one.

Questions....
They already did the "clear coat" thing so I am guessing I can't "return" that. Am I stuck with the Zurich Shield now?

Maintenance plus looks a bit different than the Security Plus not sure if one is better than the other but 995 didn't seem that bad at the time.

Can I return/cancel this Zurich stuff and go with the direct deal from Nissan?

Betheball · 07-27-2011, 09:46 PM

I bought a 84 month / 70,000 Gold plus preferred plan from my local dealer (not the one that sold me the car, but the one that will being doing all of my routine, and service work, so I figure it's a good idea to have a relationship with them), and they gave me a pretty good price of $1500 for the plan. I know some places are cheaper, but not by a ton, and it was very convenient to just go in and sign the paperwork locally. I had also purchased a wheel and tire road hazard plan when I bought the car. It's the crazy expensive 19" wheels and rubber bands stretched over them that convinced me into that :-)

Nivek65 · 08-28-2011, 11:04 AM

I did/will not purchase the extended warranty, or any additional warranties. If something major happens to the auto there's a very good chance there will be recalls on the situation. Warranties is where the profits are generated.

WithoutAdoubt · 08-29-2011, 03:39 AM

Quote:

Originally Posted by Nivek65

I did/will not purchase the extended warranty, or any additional warranties. If something major happens to the auto there's a very good chance there will be recalls on the situation. Warranties is where the profits are generated.

Well I can tell that you as well as several other people don't know what you are talking about by this statement. Where they make huge profits? You guys are kidding me right? Have you ever had a car repair? If they sell a service contract for 1,500, 2,000, 3,000 dollars do the math, of course there is profit in there, but do you think the cost of that policy is $50 dollars or something? At the Honda dealership I work at labor is $105 an hour, then throw in parts and diagnostics time, where is all this profit you are speaking of.

If you actually were well read on the subject, you'd learn that legitimate service contracts typically return .91 cents on the dollar. Yes, this means you lose 9 cents per dollar spent on average. Some people don't use their service contract, some people use it a few times and break even or close to it, and some people use it a ton and would have been hosed if they hadn't had it.

It's called transfer of risk. You have to ask yourself is the monthly payment increase or cash price worth the not having to worry about it or coming up with hundreds or thousands of dollars at any given time. I make excellent money. I still do not want to cough up an unexpected $1,000 bucks, which by the way is quickly becoming the average repair for a Honda on any given shop repair visit.

Guess what the National Highway Loss Data Institute discovered in 2005 when they stopped studying costs of vehicle accidents and studied the average car repair for all vehicles. Over $3,900 bucks per incident, and this study was based off what the service contract companies paid out mind you, not the stupid customers who paid cash for their giant repairs because there was no way to track those numbers. This study is now nearly 7 years old. Do you think the cost of repairs has gone up perhaps?

You and anyone are entitled to your opinion on service contracts, they are an insurance policy. But making statements like what you just said makes me think you are either poorly read on the subject or my grandfathers age.

You want to know where the giant profits are? Try the repair shop. Don't believe me? Go look at a fire escape plan at your local dealership and you tell me where 85% of the floor plan is dedicated to. You guessed it, the repair shop. Do you think if they make so much profit off the cars and warranties that they would give all that valuable space to the shop guys? Space is a commodity my friend. If you are right, then why don't they have one repair bay and then a giant sales floor and huge sprawling finance offices, and 50 finance managers selling those super profitable warranties. You are living in la la land and basing your blanket statements off facts that were true over 20 years ago. Time to catch up with the times dude.

Oh and one more thing, good luck with your major problem recall theory. Yes, if nationwide everyone has a problem it's a recall. If a lot of people have an issue they can issue a service bulletin. What happens when problems arise which don't meet the government recall or bulletin standards, you end up paying. And it takes a huge amount of problems before a manufacturer is forced to pay for repairs. And what happens when you find out you are one of the lucky folks whose car just broke, or your CD player or NAVI stopped working, or your window motor wore out, or your doors don't unlock. Pull out that credit card buddy boy.

Nothing get's me more fired up than the uneducated. Good for all you people who did your research and bought a service contract. One last thing, you can negotiate to a certain extent if the dealer wants to that is. Buying a service contract is smart, paying too much for it is as stupid as the guy who doesn't buy one and thinks they make all the money on them.

The reason they push warranties on people is because studies show that a customer who purchases a car AND a warranty is extremely more likely to return to that dealer for repairs and maintenance even if the warranty allows them to take it anywhere they want. Why? Well because they don't have to pay for repairs because of the warranty and most people develop a relationship with their service advisors and dealership personnel if the experience was a pleasant one. They make the most money off service, repairs and maintenance, and they would rather have you not pay for it and sign your name and give thumbs up reviews and smile while you whistle dixie out the front door then not buy a warranty and come in and bitch and complain and yell at the receptionist because she asked for your card to run it for $2600 bucks because you were such a smarty and decided not to buy the warranty.

It's not rocket science that they push those towards people. A customer with 8 years of free repairs is a happy, loyal and repeat customer typically. The idiot who doesn't buy one stops coming in after their free 3/36 manufacturer defect warranty expires. And that's a good thing too because they are they ones who bitch and complain about EVERYTHING. Good riddens.

11Thumper · 08-29-2011, 01:35 PM

Quote:

Originally Posted by WithoutAdoubt

Well I can tell that you as well as several other people don't know what you are talking about by this statement. Where they make huge profits? You guys are kidding me right? Have you ever had a car repair? If they sell a service contract for 1,500, 2,000, 3,000 dollars do the math, of course there is profit in there, but do you think the cost of that policy is $50 dollars or something? At the Honda dealership I work at labor is $105 an hour, then throw in parts and diagnostics time, where is all this profit you are speaking of.

If you actually were well read on the subject, you'd learn that legitimate service contracts typically return .91 cents on the dollar. Yes, this means you lose 9 cents per dollar spent on average. Some people don't use their service contract, some people use it a few times and break even or close to it, and some people use it a ton and would have been hosed if they hadn't had it.

It's called transfer of risk. You have to ask yourself is the monthly payment increase or cash price worth the not having to worry about it or coming up with hundreds or thousands of dollars at any given time. I make excellent money. I still do not want to cough up an unexpected $1,000 bucks, which by the way is quickly becoming the average repair for a Honda on any given shop repair visit.

Guess what the National Highway Loss Data Institute discovered in 2005 when they stopped studying costs of vehicle accidents and studied the average car repair for all vehicles. Over $3,900 bucks per incident, and this study was based off what the service contract companies paid out mind you, not the stupid customers who paid cash for their giant repairs because there was no way to track those numbers. This study is now nearly 7 years old. Do you think the cost of repairs has gone up perhaps?

You and anyone are entitled to your opinion on service contracts, they are an insurance policy. But making statements like what you just said makes me think you are either poorly read on the subject or my grandfathers age.

You want to know where the giant profits are? Try the repair shop. Don't believe me? Go look at a fire escape plan at your local dealership and you tell me where 85% of the floor plan is dedicated to. You guessed it, the repair shop. Do you think if they make so much profit off the cars and warranties that they would give all that valuable space to the shop guys? Space is a commodity my friend. If you are right, then why don't they have one repair bay and then a giant sales floor and huge sprawling finance offices, and 50 finance managers selling those super profitable warranties. You are living in la la land and basing your blanket statements off facts that were true over 20 years ago. Time to catch up with the times dude.

Oh and one more thing, good luck with your major problem recall theory. Yes, if nationwide everyone has a problem it's a recall. If a lot of people have an issue they can issue a service bulletin. What happens when problems arise which don't meet the government recall or bulletin standards, you end up paying. And it takes a huge amount of problems before a manufacturer is forced to pay for repairs. And what happens when you find out you are one of the lucky folks whose car just broke, or your CD player or NAVI stopped working, or your window motor wore out, or your doors don't unlock. Pull out that credit card buddy boy.

Nothing get's me more fired up than the uneducated. Good for all you people who did your research and bought a service contract. One last thing, you can negotiate to a certain extent if the dealer wants to that is. Buying a service contract is smart, paying too much for it is as stupid as the guy who doesn't buy one and thinks they make all the money on them.

The reason they push warranties on people is because studies show that a customer who purchases a car AND a warranty is extremely more likely to return to that dealer for repairs and maintenance even if the warranty allows them to take it anywhere they want. Why? Well because they don't have to pay for repairs because of the warranty and most people develop a relationship with their service advisors and dealership personnel if the experience was a pleasant one. They make the most money off service, repairs and maintenance, and they would rather have you not pay for it and sign your name and give thumbs up reviews and smile while you whistle dixie out the front door then not buy a warranty and come in and bitch and complain and yell at the receptionist because she asked for your card to run it for $2600 bucks because you were such a smarty and decided not to buy the warranty.

It's not rocket science that they push those towards people. A customer with 8 years of free repairs is a happy, loyal and repeat customer typically. The idiot who doesn't buy one stops coming in after their free 3/36 manufacturer defect warranty expires. And that's a good thing too because they are they ones who bitch and complain about EVERYTHING. Good riddens.

All good points, although a tad short on patience IMO.

I bought an extended warranty for my '05 S2000. Will I ever use it? No, probably not (especially since Honda doesn't fix soft top issues that are in fact a defect of the mechanism

). I also purchased one for my '11 370z. To me it's worth the piece of mind so I factor that into every car I purchase, period. I've done the whole 'mod the crap out of a car' thing before and enjoyed doing all the work myself. Can I replace an alternator, oil pan gasket, rear diff? Sure...no biggie really. Do I want to spend my Sunday doing that? Nope!

To me it's not so much the $, it's more the time. With all the sensors and such diagnosing a problem can be a pain in the *** these days. I make a decent salary and just don't want to worry about it for 8 years, so to me it's not a waste of $. Although, I will admit from a pure fiscal standpoint it probably is a waste. It's always a gamble.

For the extra bumper-to-bumper protection I paid less than a new set of quality tires for this car.

AllForTheCash · 08-30-2011, 03:08 PM

Quote:

Originally Posted by 11Thumper

For the extra bumper-to-bumper protection I paid less than a new set of quality tires for this car.

+1 ..A couple hundred less...$1070 for 7 year warranty.

View Poll Results: Which Nissan Extended Warranty Did You Purchase?
Security+Plus Gold Preferred	106	32.92%
Security+Plus Gold	29	9.01%
Security+Plus Silver Preferred	6	1.86%
Security+Plus Silver	3	0.93%
Security+Plus Bronze	2	0.62%
Security+Plus Pre-Owned Preferred	4	1.24%
Security+Plus Pre-Owned+Plus	4	1.24%
Security+Plus Pre-Owned	2	0.62%
Not Interested in an Extended Warranty	143	44.41%
Purchase an Extended Warranty from a Third Party Other than Nissan	23	7.14%
Voters: 322. You may not vote on this poll

05-04-2011, 01:02 AM	#4 (permalink)
sucasa Base Member Join Date: Jan 2011 Location: DC Posts: 156 Drives: 2010 370Z Rep Power: 15	With the amount of referrals going to the Cali dealership, they should give warranty buyers directed from this site, some type of freebie prize.. I can count 5 members whom i have referred already.. would be nice.. oh well, wishing thinking __________________ 2010 Sport Touring \| NAV \| 7A \| 3M VentureShield [sold]

05-10-2011, 02:36 PM	#5 (permalink)
AllForTheCash Enthusiast Member Join Date: Sep 2010 Location: NJ Posts: 385 Drives: 370z Rep Power: 15	Anyone know the Direct contact phone-number/email for the guy that sells you your Extended warranty at Santa Rose Nissan? I haven't gotten a call back yet __________________ 2010 370z Brilliant Silver/Frost - Touring - Sport - Navigation - 6MT

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05-03-2011, 09:39 AM	#2 (permalink)
c41006 A True Z Fanatic Join Date: Oct 2010 Location: Atlanta Posts: 9,034 Drives: '10 G37 Coupe BO 7AT Rep Power: 114	Would someone please PM me the Cali dealership info. Thanks

05-03-2011, 03:37 PM	#3 (permalink)
SS66 Base Member Join Date: Apr 2011 Location: Overland Park, Kansas Posts: 165 Drives: 2011 370Z SP m6 Rep Power: 15	PM sent

05-11-2011, 09:25 AM	#6 (permalink)
SS66 Base Member Join Date: Apr 2011 Location: Overland Park, Kansas Posts: 165 Drives: 2011 370Z SP m6 Rep Power: 15	The contact name is listed in your attached cover letter acompanied with instructions for signatures regarding copies to return and keep for your records . You can call the 800 number listed on the Dealership website. They will direct you to the contacts extension that handles the extended warranty services. I finished my return contract paper work and I am now awaiting the final confirmation directly from Nissan. The cover letter states this can take up to 60 days. Should you not recieve confirmation within 60 days you are to call 800-NISSAN1. Hope this helps.

05-11-2011, 10:10 PM	#8 (permalink)
SS66 Base Member Join Date: Apr 2011 Location: Overland Park, Kansas Posts: 165 Drives: 2011 370Z SP m6 Rep Power: 15	I am confused. If you had applied you would already have that contact information excluding a direct extension or email address in the cover letter. The dealership 800 number and receptionist will direct your call. I had previously spoken with the extended warrantyt representative earlier. I have also spoken with a dealership manager. You would be better to call the toll free number rather than asking them to call you at their cost. Just a thought. Can you share openly with us all what your interest or concerns are at this point? You can PM me also if needed. I don't want to sound like I am avoiding answering your questions but you can request your call get answered by someone else at the dealership. Good luck I hope your questions are handled soon.

05-26-2011, 11:42 AM	#10 (permalink)
xohmx Base Member Join Date: May 2011 Location: Mid Atlantic Posts: 121 Drives: 2010 370Z Nismo PG Rep Power: 15	Well after reading this thread I think I may return the warranty I got from the dealer...I know I paid more that I should of for it after reading this info. Also not to mention the only plan they offered from Nissan was Maintenance Plus, the extended warranty is from Zurich. Maintenance plus for up to 45k they got me for 995.00 Zurich Vehicle Service Contract they got me for 2,561.00 Zurich Tire and wheel plan they got me for 1,323.00 Zurich Gap insurance 700.00 Zurich Shield ??? can't seem to find the cost for this one. Questions.... They already did the "clear coat" thing so I am guessing I can't "return" that. Am I stuck with the Zurich Shield now? Maintenance plus looks a bit different than the Security Plus not sure if one is better than the other but 995 didn't seem that bad at the time. Can I return/cancel this Zurich stuff and go with the direct deal from Nissan?

07-27-2011, 09:46 PM	#11 (permalink)
Betheball Base Member Join Date: Jun 2011 Location: USA Posts: 4 Drives: 10 370z roadster 7at Rep Power: 15	I bought a 84 month / 70,000 Gold plus preferred plan from my local dealer (not the one that sold me the car, but the one that will being doing all of my routine, and service work, so I figure it's a good idea to have a relationship with them), and they gave me a pretty good price of $1500 for the plan. I know some places are cheaper, but not by a ton, and it was very convenient to just go in and sign the paperwork locally. I had also purchased a wheel and tire road hazard plan when I bought the car. It's the crazy expensive 19" wheels and rubber bands stretched over them that convinced me into that :-)

08-28-2011, 11:04 AM	#12 (permalink)
Nivek65 Base Member Join Date: Jul 2011 Location: Milwaukee Posts: 12 Drives: 2009 Nissan 370z Rep Power: 14	I did/will not purchase the extended warranty, or any additional warranties. If something major happens to the auto there's a very good chance there will be recalls on the situation. Warranties is where the profits are generated.