Just a gripe/complaint

CGMobile370Z · 09-18-2009, 07:30 PM

Ok well i got off the phone with em before i went to work and was told that he had still not yet sent the exhaust out and that it was still being finished being fit tested now cause it had some clearence issues i dont know i just seem to get a new excuse each time i talk with the guy he said he would have it here by friday of next week now i have never delt with them before but im just kinda at a point where i have waited this long i was just letting people know seeing if anyone has had a similar experience with the company

semtex · 09-18-2009, 07:40 PM

Is it George who you've been dealing with? Not sure if you've seen this thread, but GTM has been busy developing a turbo kit for the 370Z. If you look at the videos on page 15, they appear to already have their exhaust on their test vehicle, so I'm not sure what the deal is with clearance issues. I'm under the impression that they already have their 370Z exhaust developed. GT Motorsports: 370Z Stock block testing, and turbo system development

akburst510 · 09-18-2009, 10:22 PM

Unacceptable...unless there was a failure in communication.

zZSportZz · 09-19-2009, 08:14 AM

Thanks for the heads-up. Very strange indeed. They seemed like a good company, and if this is true...its pretty much a wtf moment for me.

DooDooBrown · 09-19-2009, 10:23 AM

If you really want the exhaust, I would demand a significant discount, as 1). It is now more than a few days late; and 2). It is going to be used by the time that you recieve it. If they refuse, tell your credit card company that you dispute the charge, and additionally file a claim with the Better Business Bureau (bbb.org)

CrownR426 · 09-20-2009, 11:07 AM

Notice how there is no posts from GTM.

CrownR426 · 09-20-2009, 03:41 PM

Calling you out gtm, where you @?!
I see you reading this thread.
Care to share?

SAM@GTM · 09-20-2009, 03:57 PM

Quote:

Originally Posted by CGMobile370Z

Ok so on August 18 i purchased the GT Motorsport 2.5 cat back exhaust for my 370Z. The guy i talked with on the phone said it would take 7 to 10 days to be made an then shipped. It is now a month later and as of wednesday when i called for the 10th time it was finished being made but hadnt been sent out. The salesman said they wanted to use it for testing on there Z with the new supercharger set up and i said i wanted it shipped NOW. Well now its friday and my account at GTM doesnt show any change and i have not recieved email verification of it being shipped either. So i guess i was wondering if anyone has had issues with this company and what would be my best bet should i just wait it out call and get a full refund and purchase an exhaust from Fast Inentions or Stillen or any company that will get a product out in a timely manner. Just never had this issue with a dealer before and kinda feel at a loss right now.
Thank you

Kareem

First of all, Sorry for not meeting your expectation, our Goal here at GTM is always to offer our customers a superior products and customer service

I Yould like to clerify a coupple things reagrding your transacation .

-When you called and order the exhaust, We told you up front that the exhaust have to be made and test fitted before shipping , Unfortunately we ran behind in our fab department due to the release of the twin turbo kit and trying to finish the supercharger kit before sema .

-We are not trying to use you exhaust for testing as you posted, Our R&D car that we use for fitment testing is the car right now that is getting the supercharger kit fitted and that what cause the delay for your part.

-When you called on Friday we offered you a discount for all delay and we told that we will guaranty the exhaust to be there Friday so you can make you event and you seemed ok with that

At this point i think the best thing to do is to issue you a refund which i will do today and i will call you tomorrow with that confirmation.

Again sorry for not meeting you Expectation

Sam

370Zwolf · 09-20-2009, 04:02 PM

Case closed, methinks.

Trips · 09-20-2009, 05:32 PM

Quote:

Originally Posted by 370Zwolf

Case closed, methinks.

CrownR426 · 09-20-2009, 04:24 PM

Seems like there was a miscommunication.
Glad that gtm spoke up!
Hope both sides are happy in the end.

speedoflife · 09-20-2009, 04:42 PM

Glad Sam spoke up; GTM seems like a reputable company IMO...

Brazilbro · 09-20-2009, 04:56 PM

I woulda took the discount and had it friday.. win win for me.

o0javi0o · 09-20-2009, 05:45 PM

Quote:

Originally Posted by Brazilbro

I woulda took the discount and had it friday.. win win for me.

+1

spearfish25 · 09-20-2009, 06:27 PM

I'll take his discount

!

Sam, do you have anyone who's purchased and fitted the 2.5" catback who I could speak with? I'd like some more info regarding the in-car acoustics.

Thanks

09-18-2009, 07:40 PM	#2 (permalink)
semtex A True Z Fanatic Join Date: Jan 2009 Location: Behind enemy lines Age: 55 Posts: 5,995 Drives: People to drink Rep Power: 34	Is it George who you've been dealing with? Not sure if you've seen this thread, but GTM has been busy developing a turbo kit for the 370Z. If you look at the videos on page 15, they appear to already have their exhaust on their test vehicle, so I'm not sure what the deal is with clearance issues. I'm under the impression that they already have their 370Z exhaust developed. GT Motorsports: 370Z Stock block testing, and turbo system development __________________ "There are no small accidents on this circuit." -- Ayrton Senna 316.8whp & 248 ft/lbs (Dyno Dynamics) \| 319whp & 256 ft/lbs (DynoJet) (04/23/10) Stillen G3 CAI, CBE, Pulley / F.I. LTH / GTSpec Ladder Brace / Setrab Oil Cooler / UpRev-tuned by Forged Perf.

09-19-2009, 08:14 AM	#4 (permalink)
zZSportZz A True Z Fanatic Join Date: Mar 2009 Location: Maryland Posts: 1,095 Drives: 370z Blk on Blk 6MT Rep Power: 20	Thanks for the heads-up. Very strange indeed. They seemed like a good company, and if this is true...its pretty much a wtf moment for me. __________________ --Rick

09-20-2009, 11:07 AM	#6 (permalink)
CrownR426 A True Z Fanatic Join Date: Nov 2008 Location: South Korea Posts: 4,676 Drives: Manual Rep Power: 849	Notice how there is no posts from GTM. __________________ Love + Hardwork + Passion RIP SVTRacer

09-20-2009, 03:41 PM	#7 (permalink)
CrownR426 A True Z Fanatic Join Date: Nov 2008 Location: South Korea Posts: 4,676 Drives: Manual Rep Power: 849	Calling you out gtm, where you @?! I see you reading this thread. Care to share? __________________ Love + Hardwork + Passion RIP SVTRacer

09-20-2009, 04:02 PM	#9 (permalink)
370Zwolf Base Member Join Date: Aug 2009 Location: Erding - City of Beer Age: 50 Posts: 77 Drives: 370Z Pack 6MT BP Rep Power: 17	Case closed, methinks. __________________ "For once you have tasted flight, you will forever walk the face of the earth with your head turned skywards, For you will forever long to be up there again where you once have been." - Leonardo DaVinci

09-18-2009, 07:30 PM	#1 (permalink)
CGMobile370Z Base Member Join Date: Sep 2009 Location: Miami, FL Posts: 144 Drives: 2009 Nissan 370Z Rep Power: 17	Ok well i got off the phone with em before i went to work and was told that he had still not yet sent the exhaust out and that it was still being finished being fit tested now cause it had some clearence issues i dont know i just seem to get a new excuse each time i talk with the guy he said he would have it here by friday of next week now i have never delt with them before but im just kinda at a point where i have waited this long i was just letting people know seeing if anyone has had a similar experience with the company

09-18-2009, 10:22 PM	#3 (permalink)
akburst510 Base Member Join Date: Sep 2009 Location: Aliso Viejo Posts: 15 Drives: 92 Honda Accord Rep Power: 17	Unacceptable...unless there was a failure in communication.

09-19-2009, 10:23 AM	#5 (permalink)
DooDooBrown Base Member Join Date: Jun 2009 Location: Ranson, WV Posts: 178 Drives: 09 370 Touring w/spt Rep Power: 18	If you really want the exhaust, I would demand a significant discount, as 1). It is now more than a few days late; and 2). It is going to be used by the time that you recieve it. If they refuse, tell your credit card company that you dispute the charge, and additionally file a claim with the Better Business Bureau (bbb.org)

09-20-2009, 04:24 PM	#11 (permalink)
CrownR426 A True Z Fanatic Join Date: Nov 2008 Location: South Korea Posts: 4,676 Drives: Manual Rep Power: 849	Seems like there was a miscommunication. Glad that gtm spoke up! Hope both sides are happy in the end. __________________ Love + Hardwork + Passion RIP SVTRacer

09-20-2009, 04:42 PM	#12 (permalink)
speedoflife Enthusiast Member Join Date: Aug 2009 Location: MS/TX Posts: 268 Drives: '06 Pontiac G.P. Rep Power: 17	Glad Sam spoke up; GTM seems like a reputable company IMO...

09-20-2009, 04:56 PM	#13 (permalink)
Brazilbro A True Z Fanatic Join Date: Mar 2009 Location: Indianapolis, IN Posts: 1,131 Drives: Juke/240Z Rep Power: 850	I woulda took the discount and had it friday.. win win for me.

09-20-2009, 06:27 PM	#15 (permalink)
spearfish25 A True Z Fanatic Join Date: Mar 2009 Location: Naples, FL Posts: 4,117 Drives: to work Rep Power: 1858	I'll take his discount ! Sam, do you have anyone who's purchased and fitted the 2.5" catback who I could speak with? I'd like some more info regarding the in-car acoustics. Thanks

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Minor gripe...	molamann	Exterior & Interior	12	03-15-2009 12:21 PM