CSC failure covered under warranty?

Wiggins3377 · 09-26-2013, 01:26 PM

Quote:

Originally Posted by Chuck33079

How in the world would there even be a question if they would cover it? They broke it.

thats a great question...

Wiggins3377 · 09-26-2013, 02:47 PM

Another update. Just got off the phone with Luz at Nissan NA. They want me to have my car towed back to Columbus (on my own dime) and even then there's no guarantee they'll cover the new repairs... Absolutely crazy!!!

Talk about a sure fire way to lose customer loyalty.

Chuck33079 · 09-26-2013, 02:49 PM

Quote:

Originally Posted by Wiggins3377

Another update. Just got off the phone with Luz at Nissan NA. They want me to have my car towed back to Columbus (on my own dime) and even then there's no guarantee they'll cover the new repairs... Absolutely crazy!!!

Talk about a sure fire way to lose customer loyalty.

Do you know any attorneys? Not someone you would have to pay, just a buddy who can write a strongly worded letter if need be?

Wiggins3377 · 09-26-2013, 02:51 PM

I wish I did...

Chuck33079 · 09-26-2013, 02:53 PM

What's the small claims limit in OH? If you get stuck with the bill, go after the dealer that way.

Wiggins3377 · 09-26-2013, 03:04 PM

Quote:

Originally Posted by Chuck33079

What's the small claims limit in OH? If you get stuck with the bill, go after the dealer that way.

$3k, but if nissan would handle this right it shouldn't go that far. I'm still beside my self over my last call with Luz... Crazy!!

DIGItonium · 09-26-2013, 03:34 PM

That doesn't make sense at all. Did you perform any of the work? No? They performed the work, right? They own up to it, so they pay for it.

Chuck33079 · 09-26-2013, 03:38 PM

Is this a situation where you should call DE.50? He seems to have a knack for getting through to the right people at Nissan.

fuct · 09-26-2013, 03:44 PM

my luck with the CSC went like this.....

one dayat about 24k miles the pedal went to the floor. i added some fluid and it worked for half a day. i limped it over to nissan with a print out of about 30 pages from this website about how other people got theirs replaced under warranty.

i was told that if they open the bell housing on the tranny and see an abused clutch then the entire service and parts are on me. if the clutch doesnt look abused its under warranty.....

mine was covered

when will it fail again..... i dread every push of the clutch now. :/

blackcherry20 · 09-26-2013, 05:14 PM

Quote:

Originally Posted by fuct

my luck with the CSC went like this.....

one dayat about 24k miles the pedal went to the floor. i added some fluid and it worked for half a day. i limped it over to nissan with a print out of about 30 pages from this website about how other people got theirs replaced under warranty.

i was told that if they open the bell housing on the tranny and see an abused clutch then the entire service and parts are on me. if the clutch doesnt look abused its under warranty.....

mine was covered

when will it fail again..... i dread every push of the clutch now. :/

thats real technical. And a lot subjective I would think.
I call BS. It's a weasel clause for the dealership.
I mean...define "abused". What exactly does an "abused" clutch look like?

P.s. Glad it worked out for you btw!

Jbwrecked · 09-26-2013, 05:30 PM

Quote:

Originally Posted by fuct

my luck with the CSC went like this.....

one dayat about 24k miles the pedal went to the floor. i added some fluid and it worked for half a day. i limped it over to nissan with a print out of about 30 pages from this website about how other people got theirs replaced under warranty.

i was told that if they open the bell housing on the tranny and see an abused clutch then the entire service and parts are on me. if the clutch doesnt look abused its under warranty.....

mine was covered

when will it fail again..... i dread every push of the clutch now. :/

Same thing with me, told me if they open up the housing and see an abused clutch, I get charged with 3 hours of work at $120/hr and nothing is covered. Told em to go for it, called me in the next few hours and told me I'm good, now got a brand new tranny with the CSC, etc all covered by them.

Just waiting to get an AC compressor delivered and installed now

Wiggins3377 · 09-26-2013, 05:57 PM

Quote:

Originally Posted by fuct

my luck with the CSC went like this.....

one dayat about 24k miles the pedal went to the floor. i added some fluid and it worked for half a day. i limped it over to nissan with a print out of about 30 pages from this website about how other people got theirs replaced under warranty.

i was told that if they open the bell housing on the tranny and see an abused clutch then the entire service and parts are on me. if the clutch doesnt look abused its under warranty.....

mine was covered

when will it fail again..... i dread every push of the clutch now. :/

Quote:

Originally Posted by Jbwrecked

Same thing with me, told me if they open up the housing and see an abused clutch, I get charged with 3 hours of work at $120/hr and nothing is covered. Told em to go for it, called me in the next few hours and told me I'm good, now got a brand new tranny with the CSC, etc all covered by them.

Just waiting to get an AC compressor delivered and installed now

Were you both out of warranty?

L33T Z34 · 09-26-2013, 09:45 PM

Quote:

Originally Posted by Wiggins3377

Well, time for an update. As you may know my car started acting funny on my 100+ mile drive home after i had the CSC replaced. Long story short i had it towed again this past sunday to a cincinnati dealer and after running all kinds of tests my IPDERM (WTF is that?!) is fried and needs to be replaced. They believe its a direct affect of the CSC install and potentially something with not grounding a wire properly...

284B7-1BN0A = Intelligent Power Distribution Module, Engine Room (IPDM, ER)
It's ~$500 part.
Now the real question...how does this part fail after a trans install unless you're a totally incompetant tek

MrAurora · 09-27-2013, 05:44 AM

Quote:

Originally Posted by L33T Z34

284B7-1BN0A = Intelligent Power Distribution Module, Engine Room (IPDM, ER)
It's ~$500 part.
Now the real question...how does this part fail after a trans install unless you're a totally incompetant tek

I was thinking the exact same thing. I held the bad csc in my hand and i do not recellect any wires. Its a mechanical part. The one thing i did notice was that my radio security was locked and my presets were all gone so i adsumed that the pulled the battery cables - but also assumes that just standard protocal. The only thing i dont know for sure is what the have to disconnect/remove to get at the csc - maybe there is electrical stuff in the way of the transmission that has to get yanked to get the bell open.

I also dont know why they would replace the entire transmission for a csc ?!?! That makes no sense either. Its a 6 ounce plastic part.

Those mentioning being threatened about clutch replacement, i was threatened too. Didnt bother me none tho because i knew it was fine. i think thats standard and pretty understandable actually. There are alot of dipshits out there who have no business driving a stick. If I sold someone a car i wouldnt warranty the clutch either. A real dummy can kill a brand new clutch in an afternoon. My brother sold a wrx to a kid who learned to drive stick on the way home from buying the car ! He asked for tips so he could get it home an hour and a half away. He killed it by the time he got home.... Haha. I love stories like that. Dumb bastards...

Wiggins3377 · 09-27-2013, 12:22 PM

Well im stuck... Talked to Nissan NA again. They dont understand that i have a new issue (they think its my CSC still), and no matter how many times i tell them its something different, likley caused by a bad install, they dont seem to follow.

I talked to the local dealer and this guy has been very helpful and honest to me. He suggests that i do have it towed back to the columbus dealer since the install is under warranty for 12 months. Have them check everything and see if its truly related to a bad install. Plus he said it more likley that if the new issue is unrelated that i could get it cover under goodwill (which is 5yr/75000). Anyone have thoughts?

09-26-2013, 02:47 PM	#107 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 78	Another update. Just got off the phone with Luz at Nissan NA. They want me to have my car towed back to Columbus (on my own dime) and even then there's no guarantee they'll cover the new repairs... Absolutely crazy!!! Talk about a sure fire way to lose customer loyalty. __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

09-26-2013, 02:51 PM	#109 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 78	I wish I did... __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

09-26-2013, 02:53 PM	#110 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29539	What's the small claims limit in OH? If you get stuck with the bill, go after the dealer that way. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

09-26-2013, 03:34 PM	#112 (permalink)
DIGItonium A True Z Fanatic Join Date: Jan 2009 Location: Kansas Posts: 3,800 Drives: 09 Z34-TT 6MT Rep Power: 43	That doesn't make sense at all. Did you perform any of the work? No? They performed the work, right? They own up to it, so they pay for it. blackcherry20 likes this. __________________

09-26-2013, 03:38 PM	#113 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29539	Is this a situation where you should call DE.50? He seems to have a knack for getting through to the right people at Nissan. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

09-26-2013, 03:44 PM	#114 (permalink)
fuct A True Z Fanatic Join Date: May 2009 Location: Sugar Land Posts: 3,692 Drives: 97' Ranger :) Rep Power: 25	my luck with the CSC went like this..... one dayat about 24k miles the pedal went to the floor. i added some fluid and it worked for half a day. i limped it over to nissan with a print out of about 30 pages from this website about how other people got theirs replaced under warranty. i was told that if they open the bell housing on the tranny and see an abused clutch then the entire service and parts are on me. if the clutch doesnt look abused its under warranty..... mine was covered when will it fail again..... i dread every push of the clutch now. :/

09-27-2013, 12:22 PM	#120 (permalink)
Wiggins3377 A True Z Fanatic Join Date: Jul 2011 Location: Cincinnati Posts: 3,236 Drives: 40th 370 Rep Power: 78	Well im stuck... Talked to Nissan NA again. They dont understand that i have a new issue (they think its my CSC still), and no matter how many times i tell them its something different, likley caused by a bad install, they dont seem to follow. I talked to the local dealer and this guy has been very helpful and honest to me. He suggests that i do have it towed back to the columbus dealer since the install is under warranty for 12 months. Have them check everything and see if its truly related to a bad install. Plus he said it more likley that if the new issue is unrelated that i could get it cover under goodwill (which is 5yr/75000). Anyone have thoughts? __________________ AccuAir/ AirRex/ Amuse/ Bride Japan/ Carbon Fiber Element/ Carbon Signal/ Evo-R/ NRG/ Project Kics/ Samco/ Shine Auto/ SPC/ SPL/ Stance/ Stillen/ Takata/ Top Secret/ Work

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