this is why i hate nissan as a company

PapoZalsa · 06-27-2012, 11:46 AM

Is really a dealer issue, when I had a BMW they treated me like a King down in Pensacola, FL dealer in Newport News, VA it was like I was driving a Geo Metro and the dealer was more ghetto than an used car one.

bigdog1250 · 06-27-2012, 11:47 AM

This thread has no validity. My nissan dealer kicks ***. It's the same as any other franchise, some operations are well run and have good customer service (these are generally the successful ones) and others less so.

Looks like your dealer is the latter. Oh well.

kenchan · 06-27-2012, 11:48 AM

i like my inifiniti dealer. lots of pretty people working there.

then i go over to mazda in the same town and it's like walmart city...

Cmike2780 · 06-27-2012, 11:55 AM

Quote:

Originally Posted by kenchan

i like my inifiniti dealer. lots of pretty people working there.

then i go over to mazda in the same town and it's like walmart city...

Walmart city, lol.....I can see it now....so many goats, back-fat and beer guts.

.....so true though.

kenchan · 06-27-2012, 11:59 AM

i have to say general public is stupid and mean.

chances are the dealer staff started out as outgoing, eager, happy crew.

the public killed that for them. ive done retail while young and folks are brutal especially when they think they can get away with anything. only their management and its policies can keep their staff sane.

last week i went to acehardware. everyone was nice. the aresehole was a middle-aged fat woman customer who was rude.

Streetlife · 06-27-2012, 12:03 PM

Quote:

Originally Posted by Mt Tam I am

They are all bad.

My buddy recently bought a 2012 Mazda 3. They (dealership) promised him a free detailing. He brings it in 6 weeks later and he is told that he had to bring it in during first 4 weeks for wash and detailing. Now they will only wash it for free.
Seems crazy.

My buddy then writes corporate multiple times and they agree with the dealership, no free detailing after six weeks. Mazda has now lost a fanboy in my friend. All over $50 or so.

They did him a favor, they would have just swirled the paint anyway.

2011 Nismo#91 · 06-27-2012, 12:48 PM

Koppel Nissan was great to me when I came in the get a set of keys programmed its kind of a drive to get there and tolls but the nearby dealer ship is terrible, its always your fault and doing anything is made to seem like major issue.

UNKNOWN_370 · 06-27-2012, 01:19 PM

Quote:

Originally Posted by PapoZalsa

Well nowdays cars of $30K doesn't mean much, compare with some others.

It also depends of the dealer, no matter the type of car.

I have had very few a problem with my dealer and they have compensated for any BS I ever had to go through... I've heard of guys in new Z06's getting shytty service on a $80k car... Sooo... this is overgeneralization due to your own personal stress.

Phenix · 06-27-2012, 01:26 PM

The two Nissan dealerships closest to me have both gone above and beyond for me. You can't assume the views of any one dealership are the views of Nissan as a company.

Sent from my Galaxy Nexus using Tapatalk 2

cossie1600 · 06-27-2012, 01:32 PM

I know they are a sponsor and everything, but I was treated like crap at Koppel. Over the phone, they promised the world. When I got there (2 hours drive and 120 miles later), they pretty much ignored me and wouldn't even let me drive the car. I was ready to buy at the time (2009), but I ended up with a Prius that year and ended up with my 370 in 2010.

Back to the original topic. I got my car back after finding my wife to drive me to the dealership. I took it for four problems, they didn't fix any of them. If anything, they told me I have new problems.

I took it in for the following
#1 Inaccurate fuel gauge = They claimed the fuel sender is within spec even though I lost only 3 dots after running through 7 to 8 gallons of gas.
#2 TPMS light flashed last week = They claimed my TPMS light came on because I had a wiring harness for my rear foglight/trailer, so nothing can be done.
#3/#4 Transmission whine that goes away when you push the pedal in, 2nd gear clunks = They claimed it was all due to the trailer hitch even though I have had the problem since it was new

Here are the new problems they told me I have

#1 My transmission fluid was dirty (I put it in myself a month ago)
#2 They claim there was a rattle from the trunk area due to the hitch hitting the muffler even though it is physically impossible for them to touch (there isn't enough slack). Funny thing I have never heard a noise from the trunk, rattle was never an issue with this car.
#3 I had over 1000 codes in my ECU stored.

If you have a good dealer, I suggest you keep up with them. This is the 8th Nissan dealership I have visited, they all suck more than Sasha Grey. I am still on the same Mercedes/Toyota dealership.

kenchan · 06-27-2012, 01:36 PM

wow, how did you net more than 1000 codes on the ecu stored?

wat were the codes?

cossie1600 · 06-27-2012, 02:04 PM

he couldn't tell me, why do you think I am fed up. I just love how they use my hitch as a scapgoat for everything. they are going to tell me my dogs fur or my backup camera is causing it next

2011 Nismo#91 · 06-27-2012, 02:06 PM

Wow, they are probably blaming it on towing something too heavy and don't want anything to do with it, though I doubt you did.

The fuel gauge thing is caused by the shape of the tank rather then the sender. Though Nissan has had cases of bad senders on other models. I can drive 60miles and not have a light go out then it drops quickly to about 3/4 and is pretty consistent to about 1/3 haven't really run it lower then that often enough to know the last 1/3. THe tanks in the Z are shaped like an upside down U so there's a lot of fuel in the top end compared with the rest. Other cars are the opposite they drop quickly but take forever to get to E.

Cmike2780 · 06-27-2012, 02:07 PM

1,000 codes? I also don't understand the transmission thing. How would a trailer hitch cause a whine in the transmission? Is it just in neutral or also while in gear? It might be normal.

cossie1600 · 06-27-2012, 02:41 PM

I didn't expect them to change the transmission now. the noise is normal if you can tolerate is. I think all the z do it to a point, not enough people are throwing a fit on it.

I understand the gauge is shady at best, but the problem is definitely getting worse. I have 1 year left under warranty, I just wanted to have the part replaced before it fails completely

06-27-2012, 11:46 AM	#31 (permalink)
PapoZalsa A True Z Fanatic Join Date: Nov 2009 Location: Not in Sunny Florida Posts: 6,358 Drives: 16 Nismo w/Tech Pack Rep Power: 4499	Is really a dealer issue, when I had a BMW they treated me like a King down in Pensacola, FL dealer in Newport News, VA it was like I was driving a Geo Metro and the dealer was more ghetto than an used car one. __________________ 2009 370Z MB Base w/Sport Package 6MT Modshack's Custom Air Intakes /3M Clear Bra/ Illuminated Kick Plates / F. I CBE w/12" resonators / EVO-R Front Lip / Rear Hatch Wing / Tein S-Tech Springs /Ilegal Tint in the Rep. of VA/4x20mm Z1 Spacers/ Vinyl Roof/Liquid Carbon Designs

06-27-2012, 11:47 AM	#32 (permalink)
bigdog1250 Track Member Join Date: Nov 2008 Location: San Francisco Posts: 846 Drives: 991.2 GT3 Rep Power: 17	This thread has no validity. My nissan dealer kicks *. It's the same as any other franchise, some operations are well run and have good customer service (these are generally the successful ones) and others less so. Looks like your dealer is the latter. Oh well. __________________ 350z / 40th 370z / C6 Z06 / BMW M4 / V10 R8 / C7 Grand Spot / 997.1 GT3 / S2K / Camaro ZL1 / 718 GTS / 991.2 GT3**

06-27-2012, 02:07 PM	#44 (permalink)
Cmike2780 A True Z Fanatic Join Date: Jun 2010 Location: Long Island Posts: 5,059 Drives: slowwww Rep Power: 28	1,000 codes? I also don't understand the transmission thing. How would a trailer hitch cause a whine in the transmission? Is it just in neutral or also while in gear? It might be normal. __________________ [09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R] [ArchitTEK Photography]

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06-27-2012, 11:48 AM	#33 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	i like my inifiniti dealer. lots of pretty people working there. then i go over to mazda in the same town and it's like walmart city...

06-27-2012, 11:59 AM	#35 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	i have to say general public is stupid and mean. chances are the dealer staff started out as outgoing, eager, happy crew. the public killed that for them. ive done retail while young and folks are brutal especially when they think they can get away with anything. only their management and its policies can keep their staff sane. last week i went to acehardware. everyone was nice. the aresehole was a middle-aged fat woman customer who was rude.

06-27-2012, 12:48 PM	#37 (permalink)
2011 Nismo#91 A True Z Fanatic Join Date: Mar 2011 Location: NJ Posts: 2,381 Drives: slowly Rep Power: 33858	Koppel Nissan was great to me when I came in the get a set of keys programmed its kind of a drive to get there and tolls but the nearby dealer ship is terrible, its always your fault and doing anything is made to seem like major issue.

06-27-2012, 01:26 PM	#39 (permalink)
Phenix Base Member Join Date: Nov 2008 Location: Texas Posts: 39 Drives: 09 370Z /07 S2000 Rep Power: 16	The two Nissan dealerships closest to me have both gone above and beyond for me. You can't assume the views of any one dealership are the views of Nissan as a company. Sent from my Galaxy Nexus using Tapatalk 2

06-27-2012, 01:32 PM	#40 (permalink)
cossie1600 A True Z Fanatic Join Date: Jun 2009 Location: californee way Posts: 5,380 Drives: 370, Leaf Rep Power: 29	I know they are a sponsor and everything, but I was treated like crap at Koppel. Over the phone, they promised the world. When I got there (2 hours drive and 120 miles later), they pretty much ignored me and wouldn't even let me drive the car. I was ready to buy at the time (2009), but I ended up with a Prius that year and ended up with my 370 in 2010. Back to the original topic. I got my car back after finding my wife to drive me to the dealership. I took it for four problems, they didn't fix any of them. If anything, they told me I have new problems. I took it in for the following #1 Inaccurate fuel gauge = They claimed the fuel sender is within spec even though I lost only 3 dots after running through 7 to 8 gallons of gas. #2 TPMS light flashed last week = They claimed my TPMS light came on because I had a wiring harness for my rear foglight/trailer, so nothing can be done. #3/#4 Transmission whine that goes away when you push the pedal in, 2nd gear clunks = They claimed it was all due to the trailer hitch even though I have had the problem since it was new Here are the new problems they told me I have #1 My transmission fluid was dirty (I put it in myself a month ago) #2 They claim there was a rattle from the trunk area due to the hitch hitting the muffler even though it is physically impossible for them to touch (there isn't enough slack). Funny thing I have never heard a noise from the trunk, rattle was never an issue with this car. #3 I had over 1000 codes in my ECU stored. If you have a good dealer, I suggest you keep up with them. This is the 8th Nissan dealership I have visited, they all suck more than Sasha Grey. I am still on the same Mercedes/Toyota dealership.

06-27-2012, 01:36 PM	#41 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	wow, how did you net more than 1000 codes on the ecu stored? wat were the codes?

06-27-2012, 02:04 PM	#42 (permalink)
cossie1600 A True Z Fanatic Join Date: Jun 2009 Location: californee way Posts: 5,380 Drives: 370, Leaf Rep Power: 29	he couldn't tell me, why do you think I am fed up. I just love how they use my hitch as a scapgoat for everything. they are going to tell me my dogs fur or my backup camera is causing it next

06-27-2012, 02:06 PM	#43 (permalink)
2011 Nismo#91 A True Z Fanatic Join Date: Mar 2011 Location: NJ Posts: 2,381 Drives: slowly Rep Power: 33858	Wow, they are probably blaming it on towing something too heavy and don't want anything to do with it, though I doubt you did. The fuel gauge thing is caused by the shape of the tank rather then the sender. Though Nissan has had cases of bad senders on other models. I can drive 60miles and not have a light go out then it drops quickly to about 3/4 and is pretty consistent to about 1/3 haven't really run it lower then that often enough to know the last 1/3. THe tanks in the Z are shaped like an upside down U so there's a lot of fuel in the top end compared with the rest. Other cars are the opposite they drop quickly but take forever to get to E.

06-27-2012, 02:41 PM	#45 (permalink)
cossie1600 A True Z Fanatic Join Date: Jun 2009 Location: californee way Posts: 5,380 Drives: 370, Leaf Rep Power: 29	I didn't expect them to change the transmission now. the noise is normal if you can tolerate is. I think all the z do it to a point, not enough people are throwing a fit on it. I understand the gauge is shady at best, but the problem is definitely getting worse. I have 1 year left under warranty, I just wanted to have the part replaced before it fails completely