this is why i hate nissan as a company

kenchan · 06-27-2012, 10:38 AM

Quote:

Originally Posted by blackcherry20

The first one is FREE! or I would be doing it locally-as soon as the garage and lift are in guess who is doing them?! Yes-the hubby!

yah, even comes with free scratches and swirls, free screws missing on lower tray, free grease marks... free overfill.

most oil changes are done by part-timer even at the dealer these days. i think they started this kind of service about 10yrs ago and becoming very popular to compete vs quick lube places. especially the places where they say 'no appointment needed.' they aren't ASE certified techs doing the work, only managed by them.

not that oil changes requires ASE certification...

Red__Zed · 06-27-2012, 10:11 AM

Elevate to NNA.

had mostly horrible experiences with my car and the dealers, never had anything less than amazing service from corporate.

cossie1600 · 06-27-2012, 10:21 AM

I went through arbitration with them with my 350. Pretty much useless too

Cmike2780 · 06-27-2012, 10:34 AM

It's the individual dealerships. They'll screw you over just as bad if you're driving a BMW, Lexus, Toyota, GM...whatever. The ones working at the luxury brands are just better at hiding it. I've heard stories of relative being charged over $600 to have her Lexus LS460 in for an oil change and 'maintenance.' My aunt knows nothing about cars and just payed it. I can imagine this happens a lot.

In your situtation, I would contact Nissan directly to get it resolved. I actually had/have similar issues as you. The TPMS thing is easy enough to solve. I had them reset the sensors. The next time it malfunctions, they can see which wheel it was. Ask them to scan in and get a print out. If the light ever came on, it will say something like it wasn't detected, etc. You have to be as much of a d*ck as they are to get anything done, so don't be afraid to complain...and complain....and complain. Talk to the manager if you have to. Also, be sure to fill out that survey Nissan mails you after having warranty done. Sometimes a rep will actually call me about my experience. They take that stuff pretty seriously and not enough people actually do it.

The fuel guage issue is not actually the fuel guage issue. It's the fuel senders that need to be replaced.

For the most part though, I tend to think of these things as pretty minor, but annoying.
*knock on wood.

cossie1600 · 06-27-2012, 10:56 AM

Quote:

Originally Posted by Cmike2780

It's the individual dealerships. They'll screw you over just as bad if you're driving a BMW, Lexus, Toyota, GM...whatever. The ones working at the luxury brands are just better at hiding it. I've heard stories of relative being charged over $600 to have her Lexus LS460 in for an oil change and 'maintenance.' My aunt knows nothing about cars and just payed it. I can imagine this happens a lot.

In your situtation, I would contact Nissan directly to get it resolved. I actually had/have similar issues as you. The TPMS thing is easy enough to solve. I had them reset the sensors. The next time it malfunctions, they can see which wheel it was. Ask them to scan in and get a print out. If the light ever came on, it will say something like it wasn't detected, etc. You have to be as much of a d*ck as they are to get anything done, so don't be afraid to complain...and complain....and complain. Talk to the manager if you have to. Also, be sure to fill out that survey Nissan mails you after having warranty done. Sometimes a rep will actually call me about my experience. They take that stuff pretty seriously and not enough people actually do it.

The fuel guage issue is not actually the fuel guage issue. It's the fuel senders that need to be replaced.

For the most part though, I tend to think of these things as pretty minor, but annoying.
*knock on wood.

problem is that the fuel sending unit comes back as in spec on the tec 2 even though 3 led out after 7 gallons are used is normal to them. I have said this before. unless something is actually broken to a point where it failed, you have a better chance of seeing god than to get Nissan to fix something

off to the dealership, finally find a ride. apparently it is too hard to send a driver out to pick up a customer 20 min away

blackcherry20 · 06-27-2012, 11:02 AM

Quote:

Originally Posted by cossie1600

problem is that the fuel sending unit comes back as in spec on the tec 2 even though 3 led out after 7 gallons are used is normal to them. I have said this before. unless something is actually broken to a point where it failed, you have a better chance of seeing god than to get Nissan to fix something

off to the dealership, finally find a ride. apparently it is too hard to send a driver out to pick up a customer 20 min away

Not just Nissan-Ford did the exact same thing to us with our F-150, the injectors are FAILING (TSB's all over the internet about them)! They KNOW they are failing-"we will fix them when they fail"...well,, that may be in MN on vacation or in the closest town that NO LONGER HAS a dealership....
again-sorry you are dealing with this crap...

blackcherry20 · 06-27-2012, 10:43 AM

great-now I will worry about it...I continually worry about this car-is it parked in the right place-is it getting scratched-am I washing it correctly-the birds pooped on it-OMG! It was easier driving an $18k Civic that I didnt worry about :-(((

kenchan · 06-27-2012, 10:43 AM

Quote:

Originally Posted by blackcherry20

great-now I will worry about it...I continually worry about this car-is it parked in the right place-is it getting scratched-am I washing it correctly-the birds pooped on it-OMG! It was easier driving an $18k Civic that I didnt worry about :-(((

welcome to car madness.

Mt Tam I am · 06-27-2012, 10:58 AM

They are all bad.

My buddy recently bought a 2012 Mazda 3. They (dealership) promised him a free detailing. He brings it in 6 weeks later and he is told that he had to bring it in during first 4 weeks for wash and detailing. Now they will only wash it for free.
Seems crazy.

My buddy then writes corporate multiple times and they agree with the dealership, no free detailing after six weeks. Mazda has now lost a fanboy in my friend. All over $50 or so.

blackcherry20 · 06-27-2012, 11:05 AM

Quote:

Originally Posted by Mt Tam I am

They are all bad.

My buddy recently bought a 2012 Mazda 3. They (dealership) promised him a free detailing. He brings it in 6 weeks later and he is told that he had to bring it in during first 4 weeks for wash and detailing. Now they will only wash it for free.
Seems crazy.

My buddy then writes corporate multiple times and they agree with the dealership, no free detailing after six weeks. Mazda has now lost a fanboy in my friend. All over $50 or so.

The worst thing?! Most of us would/do pay PREMIUM for great service and they could make tons of cash off us-not to mention how much business word of mouth they could also get...what ever.

Cmike2780 · 06-27-2012, 11:09 AM

Quote:

Originally Posted by Mt Tam I am

They are all bad.

My buddy recently bought a 2012 Mazda 3. They (dealership) promised him a free detailing. He brings it in 6 weeks later and he is told that he had to bring it in during first 4 weeks for wash and detailing. Now they will only wash it for free.
Seems crazy.

My buddy then writes corporate multiple times and they agree with the dealership, no free detailing after six weeks. Mazda has now lost a fanboy in my friend. All over $50 or so.

They did your friend a favor. That $50 detail would likely have cost him $500 to fix all the swirls in the paint.

Streetlife · 06-27-2012, 12:03 PM

Quote:

Originally Posted by Mt Tam I am

They are all bad.

My buddy recently bought a 2012 Mazda 3. They (dealership) promised him a free detailing. He brings it in 6 weeks later and he is told that he had to bring it in during first 4 weeks for wash and detailing. Now they will only wash it for free.
Seems crazy.

My buddy then writes corporate multiple times and they agree with the dealership, no free detailing after six weeks. Mazda has now lost a fanboy in my friend. All over $50 or so.

They did him a favor, they would have just swirled the paint anyway.

2011 Nismo#91 · 06-27-2012, 12:48 PM

Koppel Nissan was great to me when I came in the get a set of keys programmed its kind of a drive to get there and tolls but the nearby dealer ship is terrible, its always your fault and doing anything is made to seem like major issue.

cossie1600 · 06-27-2012, 11:16 AM

you get what you paid for, I guess that's how they give you a great car for 30k.

Cmike2780 · 06-27-2012, 11:19 AM

Quote:

Originally Posted by cossie1600

you get what you paid for, I guess that's how they give you a great car for 30k.

I bet you they'll treat you just as crappy if you bought a $100k GT-R. Go to a different dealership. The dealer I go to gave me a loaner car when I got a flat replaced under my road hazard warranty. They didn't have the tire in stock and had to overnight it.

Customer service is crap for anything these days...period!

06-27-2012, 10:34 AM	#4 (permalink)
Cmike2780 A True Z Fanatic Join Date: Jun 2010 Location: Long Island Posts: 5,059 Drives: slowwww Rep Power: 30	It's the individual dealerships. They'll screw you over just as bad if you're driving a BMW, Lexus, Toyota, GM...whatever. The ones working at the luxury brands are just better at hiding it. I've heard stories of relative being charged over $600 to have her Lexus LS460 in for an oil change and 'maintenance.' My aunt knows nothing about cars and just payed it. I can imagine this happens a lot. In your situtation, I would contact Nissan directly to get it resolved. I actually had/have similar issues as you. The TPMS thing is easy enough to solve. I had them reset the sensors. The next time it malfunctions, they can see which wheel it was. Ask them to scan in and get a print out. If the light ever came on, it will say something like it wasn't detected, etc. You have to be as much of a dck as they are to get anything done, so don't be afraid to complain...and complain....and complain. Talk to the manager if you have to. Also, be sure to fill out that survey Nissan mails you after having warranty done. Sometimes a rep will actually call me about my experience. They take that stuff pretty seriously and not enough people actually do it. The fuel guage issue is not actually the fuel guage issue. It's the fuel senders that need to be replaced. For the most part though, I tend to think of these things as pretty minor, but annoying. knock on wood. __________________ [09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R] [ArchitTEK Photography]

06-27-2012, 10:43 AM	#7 (permalink)
blackcherry20 A True Z Fanatic Join Date: May 2012 Location: Southern Ohio Posts: 22,749 Drives: ‘17 badazz Z51 Rep Power: 240460	great-now I will worry about it...I continually worry about this car-is it parked in the right place-is it getting scratched-am I washing it correctly-the birds pooped on it-OMG! It was easier driving an $18k Civic that I didnt worry about :-((( __________________ Grand Sport Corvette Arctic White

06-27-2012, 10:58 AM	#9 (permalink)
Mt Tam I am A True Z Fanatic Join Date: Jun 2010 Location: California Posts: 10,709 Drives: 370Z T/S/N 6MT & XKE Rep Power: 3844	They are all bad They are all bad. My buddy recently bought a 2012 Mazda 3. They (dealership) promised him a free detailing. He brings it in 6 weeks later and he is told that he had to bring it in during first 4 weeks for wash and detailing. Now they will only wash it for free. Seems crazy. My buddy then writes corporate multiple times and they agree with the dealership, no free detailing after six weeks. Mazda has now lost a fanboy in my friend. All over $50 or so. __________________ "Does the carpet match the drapes? NO!!! I don't date bald women." Nissan Motorsports 34R Oil Cooler. Stillen CBE. Hotchkis Sport Sway Bars. KW Variant 3 Coilover System. Stillen Gen3 CAI. Michelin Pilot Super Sport. Stillen Brake Ducts. Carbotech™ XP10/XP8 Pads. Z1 Front Rotors. Z1 Stainless Brake Lines. Two degrees of camber

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06-27-2012, 10:11 AM	#2 (permalink)
Red__Zed A True Z Fanatic Join Date: Jul 2010 Location: window seat Posts: 28,940 Drives: Mostly on two wheels Rep Power: 121	Elevate to NNA. had mostly horrible experiences with my car and the dealers, never had anything less than amazing service from corporate.

06-27-2012, 10:21 AM	#3 (permalink)
cossie1600 A True Z Fanatic Join Date: Jun 2009 Location: californee way Posts: 5,380 Drives: 370, Leaf Rep Power: 31	I went through arbitration with them with my 350. Pretty much useless too

06-27-2012, 12:48 PM	#13 (permalink)
2011 Nismo#91 A True Z Fanatic Join Date: Mar 2011 Location: NJ Posts: 2,413 Drives: slowly Rep Power: 40570	Koppel Nissan was great to me when I came in the get a set of keys programmed its kind of a drive to get there and tolls but the nearby dealer ship is terrible, its always your fault and doing anything is made to seem like major issue.

06-27-2012, 11:16 AM	#14 (permalink)
cossie1600 A True Z Fanatic Join Date: Jun 2009 Location: californee way Posts: 5,380 Drives: 370, Leaf Rep Power: 31	you get what you paid for, I guess that's how they give you a great car for 30k.