One of our forum members getting screwed over by a dealership

[DeliriousClam]

One of our premium members, Isamu, Is currently getting getting screwed over by a dealership. He had a turbo Nismo 370z with 6,000 miles on it and under the dealership's posession, the car caught fire and the dealership isn't taking any responsibility. The kicker? car was parked at the service department and they drove it two miles knowing there was a fire hazard



What pisses me off even more is Isamu is military and it shows that the dealership doesn't care about our military members.

I'm posting this up to hopefully spread the word and to see if there's anyone knows anyone that can help him or get as much media attention as we can to get the dealership to respond. Seeing this happen to one of our own pisses me off to no end and I know this will piss off majority of the members here as well.

Here's a link to the dealerships facebook page

https://www.facebook.com/ryannissanminot/?pnref=story

[mishuko]

Before anyone jumps on a why did he go to the stealer ship there were personal reasons why he chose to. It still doesn't justify what they did.

[VABAM]

Originally Posted by mishuko

Before anyone jumps on a why did he go to the stealer ship there were personal reasons why he chose to. It still doesn't justify what they did.

Living in Minot, ND you don't have a lot of options.

[Spooler]

He needs to get a lawyer, end of story.

[SouthArk370Z]

What is Isamu's real name? A few posts on their FB page, asking what's going on with his car, may get someone's attention. They may have a presence on other sites.

[VABAM]

Originally Posted by SouthArk370Z

What is Isamu's real name? A few posts on their FB page, asking what's going on with his car, may get someone's attention. They may have a presence on other sites.

The car is on its way to a performance shop so it is out of the clutches of the dealer. It is now a legal game. From what Isamu has said about the staff there FB comments will most likely have no effect.

[VABAM]

Originally Posted by SouthArk370Z

What is Isamu's real name? A few posts on their FB page, asking what's going on with his car, may get someone's attention. They may have a presence on other sites.

Originally Posted by VABAM

The car is on its way to a performance shop so it is out of the clutches of the dealer. It is now a legal game. From what Isamu has said about the staff there FB comments will most likely have no effect.

Doesn't mean I'm not tempted to post something.

[DeliriousClam]

Originally Posted by SouthArk370Z

What is Isamu's real name? A few posts on their FB page, asking what's going on with his car, may get someone's attention. They may have a presence on other sites.

I'm not sure if he wants his full name released. So I'll just say his name is Tim S.

[VABAM]

The last I heard from Isamu he is still having issues finding a lawyer. It's slim pickings in Minot, ND and none of the lawyers he has talked to are willing to assist him. Might have to do with the fact that all the major car dealers in Minot including the Nissan dealer in question are owned by the same family IIRC.

If anybody can help or knows some one that can help with the legal side of this, your assistance would be appreciated.

[Ronin06]

Originally Posted by VABAM

The last I heard from Isamu he is still having issues finding a lawyer. It's slim pickings in Minot, ND and none of the lawyers he has talked to are willing to assist him. Might have to do with the fact that all the major car dealers in Minot including the Nissan dealer in question are owned by the same family IIRC.

If anybody can help or knows some one that can help with the legal side of this, your assistance would be appreciated.

The lawyers don't want to touch it because it's a small town and he is considered a "transient". So they score one for our guy and lose any business for the next decade.

The last time my Z was at the stealership was when I purchased it. Have no plans on ever taking it in, unless it's warranty work and even then I'll take it to one out of town as the local dealer mechs are idiots.

[Spooler]

If he has full coverage insurance he can claim it and let the insurance company at least pick up some of the tab.

[Ghostvette]

Originally Posted by Spooler

If he has full coverage insurance he can claim it and let the insurance company at least pick up some of the tab.

I think that's what's happening. The stealership needs to have their feet held to the fire over this, joyriding in a car with unsafe brakes is a lawsuit waiting to happen. Would they still have claimed 'no responsibility', if their 'techs' had wrecked the car and totaled it? Asshats...


Isamu might have to look outside of Minot for a lawyer, it sounds like the lawyers in Minot are in bed with the stealership....

[Sean1125R]

He needs to contact the BBB and file a claim, it doesn't matter if the dealership is a member of the BBB or not. He also needs to relay this information to his 1st Sgt so that this could get spread through the base populace, in essence Minot AFB would warn their airmen about the dealership essentially black listing them.

[DeliriousClam]

Originally Posted by Sean1125R

He needs to contact the BBB and file a claim, it doesn't matter if the dealership is a member of the BBB or not. He also needs to relay this information to his 1st Sgt so that this could get spread through the base populace, in essence Minot AFB would warn their airmen about the dealership essentially black listing them.

He's already working on that

[ZHighlander]

Originally Posted by Sean1125R

He needs to contact the BBB and file a claim, it doesn't matter if the dealership is a member of the BBB or not.

FYI, reporting anything to the BBB does practically nothing, unless all you want is just some record (if they even decide to keep it). They are not a government entity, just a private company. In fact, people have tried to file complaints about BBB themselves for a useless service.

What it comes down to is this. Any complaints filed to BBB, just gets the targeted company a notification of the complaint. The target company has a chance to respond. After an exchange of info between the customer and business, the claim is closed with either "Satisfactory" or "Unsatisfactory". Their "BBB rating" might be affected at some point from too many complaints, but that's assuming anyone cares about that rating. There is no enforcement... it's really just an oldschool Yelp. In fact, I think Yelp may be more effective nowadays.

Companies who wish to be featured with BBB, pays an annual fee so they can use the BBB logo on their website and say they're accredited. This may be useful for small businesses that aren't really known yet, but big businesses that's already established themselves really don't worry much about that. A bad rating once in a while really doesn't do much... just like Yelp... all it does is give people some rating info to base a decision on.

There have also been occasions where the BBB will ignore some complaints if the targeted company threatens to cancel out of their BBB membership.

Having a small business, I've been approached by BBB and even tried their service for a year. I found it pretty pointless and canceled it. They continued to call and sell me on their services like bad telemarketers. I found more value from word of mouth, social media, and yelp ratings than BBB.

But by all means, file a BBB complaint if you wish. If they aren't already signed on with them, they won't give a damn. If they are signed on, they still probably won't give a damn, if their reported attitude is any indication.

You're better off making Yelp entry. Or better yet, expose them to a Local News service... if they aren't already in the same pockets as the dealership.