Captain's Log ~ Osbornsm

osbornsm · 11-13-2015, 01:49 PM

How not to get your car tuned

- 10/16 - Purchased tune for car
- 10/24 - Submitted tune to John
- 11/9 - Receive first e-mail from John which states:

Quote:

Everything gets processed in the order that it comes in, this means if I have 5 orders before you, they get done first.

Making posts online or contacting other people including EcuTek does not make this process any faster, it sometimes makes it take longer because more of my time will be spent trying to explain my self than actually working on all the tunes I have line up.

Oh i'm sorry, did Customer Service getting in the way of DOING YOUR JOB?

- 11/13 - No tune file (today is day 20)
- 11/14 - CC company informs me they have contacted the vendor.
- 11/15 - He apparently does read his e-mail. And consequently my access to their server has been shut off.

But again, no communication.
"We just fixed, the glitch..."

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p.s. You would not have had to "explain" your poor cusomer service to ECUTEK if you replied to my e-mail in the first place.