Project Z

omm370z · 04-04-2013, 10:12 PM

Quote:

Originally Posted by Mr&Mrs

Well I finally got them to come clean after lots of nagging. All three sets of Zele exhaust were damaged during shipping (at least this is what I have been told). They worked out a deal for Zele to repair them and when complete air frieght them back to the U.S. I was offered a small refund to suffice my displeasure.

Im still very unhappy with the way they dealt with the problem. Depending on the time it takes to resolve this 100% I may not do business with them again. I may end up getting my other goodie before the exhaust lol

Ask for 100% money back then. No more or get a new one nothing more to decide

GaleForce · 04-05-2013, 04:15 AM

Quote:

Originally Posted by Mr&Mrs

Well I finally got them to come clean after lots of nagging. All three sets of Zele exhaust were damaged during shipping (at least this is what I have been told). They worked out a deal for Zele to repair them and when complete air frieght them back to the U.S. I was offered a small refund to suffice my displeasure.

Im still very unhappy with the way they dealt with the problem. Depending on the time it takes to resolve this 100% I may not do business with them again. I may end up getting my other goodie before the exhaust lol

That sucks.

chpt11 · 04-05-2013, 05:14 AM

Wonder why they didn't just come clean about this issue upfront? It wasn't their doing.... they would have been seen as protecting you and your investment... Provided actual customer service rather than trying to hide the issue. You would think companies would realize this. Honesty is the best policy.

Z RATED OKC · 04-05-2013, 10:56 AM

Dude I'm sorry to hear about the exhaust, people are shady its hard to trust people like that especially with your hard earned money

Nut_N_Much · 04-20-2013, 01:18 PM

Man Rob you need some good fortune for a change !!! Sorry

brother.. I just hope the repairs don't throw off any of the alignment. Gotta keep those tips centered.. I bit the bullet and decided to build my own 3 inch exhaust.. $220 in materials, hell ya..

Mr&Mrs · 04-20-2013, 09:52 PM

You dog! I will be the only full Zele in the US when everything comes in though!

Mr&Mrs · 04-22-2013, 01:54 AM

Well I was gone on vacation when I made my previous post. Look what email I came home to.....

Dear Sir Robert,

I am Hidehito Atsumi from ZELE Performance in Japan. I am the officer to
manage all our products. I am very sorry for you in this time though,
we, ZELE Performance, can't provide you the strut bar because it is
already out of production. We appologize you we have missed to tell the
information to ZELE USA accurately.

We hope you can understand and keep using our products in the future.

Sincerely,

--
-------------------------------------------------
ZELE Performance Inc.
Hidehito Atsumi
Overseas Marketing Division
E-mail:atsumi@zeleperformance.com
Phone:+81-45-253-8668
FAX:+81-45-330-4849
www.zeleperformance.com
Available Time:10:00am to 6:00am on M W Th F(JST)
-------------------------------------------------

I am so pissed I asked about 3 weeks ago if this was true and was told no. Ordered back in November. This was my "special part" I was going to surprise people with because of how rare it is. I have a really bad taste in my mouth right now.

Since I still have my factory bumpers im thinking of going back to stock with a nice lip kit or something and using the extra money from selling the kit to do my motor build. Who knows, maybe I will get over it, I kind of sound like a whiny brat right now.

simota1 · 04-22-2013, 03:15 AM

im sorry man.....

Unique_Z · 04-22-2013, 03:58 AM

I'm sorry for that buddy.. I'd do the same if i were you

GaleForce · 04-22-2013, 04:26 AM

That sucks. Give it some time, stuff happens. I wouldn't change your car for someone else's mistake. The kit is on, looks great, time to think of the next mod, forget about Zele.

98intrigue · 04-22-2013, 04:49 AM

Quote:

Originally Posted by GaleForce

That sucks. Give it some time, stuff happens. I wouldn't change your car for someone else's mistake. The kit is on, looks great, time to think of the next mod, forget about Zele.

I agree. You have a great looking car with rare mods...don't let the strut bar ruin your game.

Mr&Mrs · 04-22-2013, 06:00 AM

Thanks guys thats why this forum rocks! I value everyones thoughts and opinions I will try and think about it for a little while before doing anything silly.

Quote:

Originally Posted by Iwan72

I'm sorry for that buddy.. I'd do the same if i were you

Quote:

Originally Posted by GaleForce

That sucks. Give it some time, stuff happens. I wouldn't change your car for someone else's mistake. The kit is on, looks great, time to think of the next mod, forget about Zele.

Quote:

Originally Posted by 98intrigue

I agree. You have a great looking car with rare mods...don't let the strut bar ruin your game.

omm370z · 04-22-2013, 10:03 PM

Hey robert, is everything fine with your seats and the airbag light for you?

I picked up my car today. The ugly light is gone and some other things

Mr&Mrs · 04-22-2013, 11:35 PM

I actually have not fooled with it anymore yet. My lower back has been messed up for a few weeks now and I do not want to strain to pull the seats back out. With the strut bar not coming with the Zele branding im thinking of pulling the seats anyway.

Glad you got yours all sorted out though. Did they tell you what they done to fix the problem?

Quote:

Originally Posted by omm370z

Hey robert, is everything fine with your seats and the airbag light for you?

I picked up my car today. The ugly light is gone and some other things

omm370z · 04-23-2013, 10:33 AM

Quote:

Originally Posted by Mr&Mrs

I actually have not fooled with it anymore yet. My lower back has been messed up for a few weeks now and I do not want to strain to pull the seats back out. With the strut bar not coming with the Zele branding im thinking of pulling the seats anyway.

Glad you got yours all sorted out though. Did they tell you what they done to fix the problem?

For the airbag light you must install the weight sensor.

For the trunk, is about those bumper rubber things where people put a coin for the trunk trick those things must be pulled out to make pressure that fixed my noisy and lose trunk. All remains because of the amuse wing. The nismo rubbers are bigger.

Im mad because i picked up my car yesterday and today i scratched my bumper on the left almost bottom side but i really don't care it will stay like that.

The only "problem" i got i that my door handle never opens when you press the button. The shop said that there is an issue with the module and there is no signal from the BCM (i don't know if this gotta do with the miles resetingthey did) and...if i buy new one they can code it but there is no software here which sucks. So it stays like that

04-05-2013, 05:14 AM	#723 (permalink)
chpt11 Enthusiast Member Join Date: Dec 2012 Location: Tampa Posts: 252 Drives: '13 SPT Magma 6M Rep Power: 12	Exhaust Wonder why they didn't just come clean about this issue upfront? It wasn't their doing.... they would have been seen as protecting you and your investment... Provided actual customer service rather than trying to hide the issue. You would think companies would realize this. Honesty is the best policy. Mr&Mrs and GaleForce like this.

04-05-2013, 10:56 AM	#724 (permalink)
Z RATED OKC Track Member Join Date: Feb 2011 Location: On the Prowl Posts: 656 Drives: 370z PG Rep Power: 15	Dude I'm sorry to hear about the exhaust, people are shady its hard to trust people like that especially with your hard earned money Mr&Mrs and omm370z like this. __________________ Zele Replica kit, CF Pillars, 15% Tint, Vossen Cv2's, Borla CBE, Stillen g3's, Top Speed Pro1 Test Pipes, Nitrous Express kit, Amuse Front, BC BR Coilovers & Quad tips,Ray lugs,15mm spacers, custom painted headlights, Green Demon Eyes SOON TO COME Headers, Tune, aero jacket fenders

04-20-2013, 01:18 PM	#725 (permalink)
Nut_N_Much A True Z Fanatic Join Date: Dec 2011 Location: Pensacola Florida Posts: 1,696 Drives: Awesome Car Rep Power: 26	Man Rob you need some good fortune for a change !!! Sorry brother.. I just hope the repairs don't throw off any of the alignment. Gotta keep those tips centered.. I bit the bullet and decided to build my own 3 inch exhaust.. $220 in materials, hell ya.. __________________ Did new cool science stuff to the car !!! http://www.the370z.com/mazoc/99606-z...y-14-17-a.html http://www.the370z.com/diy-section-d...-w-videos.html

04-20-2013, 09:52 PM	#726 (permalink)
Mr&Mrs A True Z Fanatic Join Date: May 2010 Location: Tampa Posts: 4,192 Drives: RZ34 Rep Power: 15161	You dog! I will be the only full Zele in the US when everything comes in though! GaleForce and Nut_N_Much like this. __________________ Project Z <--Click - Check out the link too many mods to list!

04-22-2013, 01:54 AM	#727 (permalink)
Mr&Mrs A True Z Fanatic Join Date: May 2010 Location: Tampa Posts: 4,192 Drives: RZ34 Rep Power: 15161	Well I was gone on vacation when I made my previous post. Look what email I came home to..... Dear Sir Robert, I am Hidehito Atsumi from ZELE Performance in Japan. I am the officer to manage all our products. I am very sorry for you in this time though, we, ZELE Performance, can't provide you the strut bar because it is already out of production. We appologize you we have missed to tell the information to ZELE USA accurately. We hope you can understand and keep using our products in the future. Sincerely, -- ------------------------------------------------- ZELE Performance Inc. Hidehito Atsumi Overseas Marketing Division E-mail:atsumi@zeleperformance.com Phone:+81-45-253-8668 FAX:+81-45-330-4849 www.zeleperformance.com Available Time:10:00am to 6:00am on M W Th F(JST) ------------------------------------------------- I am so pissed I asked about 3 weeks ago if this was true and was told no. Ordered back in November. This was my "special part" I was going to surprise people with because of how rare it is. I have a really bad taste in my mouth right now. Since I still have my factory bumpers im thinking of going back to stock with a nice lip kit or something and using the extra money from selling the kit to do my motor build. Who knows, maybe I will get over it, I kind of sound like a whiny brat right now. __________________ Project Z <--Click - Check out the link too many mods to list!

04-22-2013, 03:15 AM	#728 (permalink)
simota1 A True Z Fanatic Join Date: May 2009 Location: Dededo, Guam Posts: 6,642 Drives: solid red 370z 6mt Rep Power: 405	im sorry man..... Mr&Mrs likes this. __________________ *TOP SECRET/POWERHOUSE AMUSE/ARC/DAYTONA RACING/VARIS/MINES/GANADOR/J-LINE/WORK EMOTION CR KAI/GT SPEC/CARBON SIGNAL/ZOOM ENGINEERING/ CARBON FIBER ELEMENT/STILLEN/*

04-22-2013, 03:58 AM	#729 (permalink)
Unique_Z A True Z Fanatic Join Date: Dec 2010 Location: Brunei Posts: 1,515 Drives: 370Z, 180SX Rep Power: 17	I'm sorry for that buddy.. I'd do the same if i were you Mr&Mrs likes this. __________________ My Z Build UniqueZ

04-22-2013, 04:26 AM	#730 (permalink)
GaleForce A True Z Fanatic Join Date: Aug 2011 Location: Ontario, Canada Posts: 21,749 Drives: Varis Arising II Rep Power: 51864	That sucks. Give it some time, stuff happens. I wouldn't change your car for someone else's mistake. The kit is on, looks great, time to think of the next mod, forget about Zele. Mr&Mrs likes this. __________________ >>>GaleForce's Build<<< >>>FaceBook @3GsCustoms<<<>>>Instagram @GaleForce370z<<< Varis Kamikaze-Z

04-22-2013, 10:03 PM	#733 (permalink)
omm370z Track Member Join Date: Jul 2012 Location: Perú Posts: 671 Drives: The Amuse! Rep Power: 13	Hey robert, is everything fine with your seats and the airbag light for you? I picked up my car today. The ugly light is gone and some other things GaleForce likes this. __________________ ITEMS FOR FREE! PROJECT FAST TURTLE!

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