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The New "What did you do with your Z today" (with off topic replies) XXXIII

Originally Posted by redondoaveb That really sucks. Since you opened it in front of the freight company couldn't you have refused to accept it? Did you file a claim with

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Old 07-10-2019, 09:25 PM   #11 (permalink)
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Originally Posted by redondoaveb View Post
That really sucks. Since you opened it in front of the freight company couldn't you have refused to accept it? Did you file a claim with the freight company?
The packing list had a section on damages. First time I ever read one of those and thank God I did lol. If you refuse acceptance, you waive your right to a claim. I accepted it as damaged, with the specific damage noted on the form. The carrier will send out a damage inspector and then pay the claim to Seibon or THM, forget which.

Called THM before I signed and their customer service guy was very helpful in telling me what to do. Told him I wanted a replacement rather than a refund. I'm in a bit of a time crunch as I leave for a 3 week road trip in 12 days. He said they should be able to get me a new hood by next Friday. If that one is also damaged, I have half a mind to make a road trip detour to City of Industry, pick up a hood at Seibon's warehouse, and install the damn thing in their parking lot lol

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