The New "What did you do with your Z today" (with off topic replies) XXXII

Hotrodz · 04-13-2019, 09:47 AM

Quote:

Originally Posted by bunk

Last couple days at work suuucked. Thursday, had to go to a site because their internet was down. Turns out the bill wasnt paid. Paid the bill, end of story right?????

Then Friday, same site, Frontier still hadnt provisioned the line. Had them provision, still no internet. Fought with Frontier for 3 hours on the phone, finally drove the 50 miles to the site because Frontier is useless. Turns out the user had SWITCHED the WAN and WLAN patch cables on the firewall. WHY????? I guess they panicked on the first day and just unplugged everything...

We have moved away from Frontier because they suck. They over charge, don't deliver on service and their customer service just sucks. We have had much luck and service with Suddenlink. Also we hired a company called Spyglass three years ago and they went through all our billing for all phone and internet service for over payments and so forth. They save us a to bunch of money and educated us in the process. Fast forward to today and they did another analysis and found nothing substantial because we been on to of Frontier, Suddenlink and ATT little tricks.

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bunk · 04-13-2019, 11:39 AM

Quote:

Originally Posted by Hotrodz

We have moved away from Frontier because they suck. They over charge, don't deliver on service and their customer service just sucks. We have had much luck and service with Suddenlink. Also we hired a company called Spyglass three years ago and they went through all our billing for all phone and internet service for over payments and so forth. They save us a to bunch of money and educated us in the process. Fast forward to today and they did another analysis and found nothing substantial because we been on to of Frontier, Suddenlink and ATT little tricks.

Sent from my SM-G965U using Tapatalk

Yup. When frontier first took over, I placed a trouble ticket. They said theyll send out a tech... in EIGHT DAYS!! unacceptable, specially for a business class acct.

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