GTM Performance Engineering: MHI Twin Turbo Official Release

DEpointfive0

We are in manufacturing too, but you can't pawn off the cost of your investment to the customer when you don't have a product.
Companies lose money, shít happens. I wouldn't lose my integrity over $500 when my company is the size of GTM's

Maybe it's just the way I do business, I don't see it like that

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Alkatraz

You need to understand that we have paid GTM to purchase some parts and manufacture others and then deliver them to us. If we ask them to do this, they go out and start doing it, then we change our mind and pull out, then GTM most certainly have the right to ask for some compensation to cover the costs of the parts that they have already purchased on our behalf.

Due to the fact that this is a 'kit' you could argue that the entire kit is one part so technically if they don't deliver the whole thing, then they cant charge a restocking fee on the individual parts. Im not 100% sure how this would legally in the US but my invoice lists each individual part (to a point) and its price so its not really one single product.

Due to the delays, I would personally be pissed off if they asked for 'restocking fee'. The way that i do business, i would take that on the chin, right it off to save face and not piss off my client base. GTM chose not to do it the same way that I would and that is completely ok. It will lose them business in the long run but they base their business decisions on their own situation and their own mindsets.

Im late for work now so i just have one more comment then Im out.

Gimme my TT kit!!!!!!

Chuck33079

I just think that charging a restocking fee in light of the rest of this debacle is pretty weak. It's in the contract, but sometimes you gotta let some **** slide.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

Alkatraz

Totally agree 100% Chuck.

Some people jumped on this as if GTM had done something illegal and that everyone should be up in arms for their despicable actions. Weak it may be but unexpected? Not at all.

The 'restocking fee' was written into the contract to protect GTM in the case that people who have not paid fully upfront pull out of the deal. Its all about risk management and people who pay 100% upfront are far less likely to pull out than people who go with a layaway deal or finance. Hence GTM add 25% clause to try to protect themselves from this. It reduces the risk of people who have less invested up-front, pulling out. This is common business practice all over the world and there is absolutely nothing wrong with it at all.

In the light of the delays, GTM had the choice to waive this fee but chose not to. That's their choice and a mix of financial situation and business practice is what would drive this choice. The purchaser knew about this potential cost up-front, was not purposely mislead in any way and unfortunately when things were delayed (MASSIVELY), ended up having to wear it due to his decision to pull out.

The biggest disappointment for me is purely the communication from GTM. They have definitely come to the party and partially made up for the delays by upgrading to the Garrett turbo's, which add's HUGE value to the kits. If they could just find a way to spend a little more time speaking with their clients, then this would all be a non-event and EVERYONE would still be excited about getting their kits.

Personally, once I am spending my days shredding tires on the highway in third gear, all of this crap will be well and truly forgotten! Eyes on the prize everyone! Eyes on the prize!