stillen supercharger to vsr top mounted turbo

theDreamer

WRONG!!
This idea is why shops fail, you do not ever do this. Business 101 is make every customer happy, and if you fail to do so then make it right ASAP. Can you prioritize a little with a customer dropping 10x the amount of another guy, sure because he may need special equipment or extra time from a certain shop tech, and more time management is needed for a larger build. This does not mean you throw other customers to the side and neglect them.

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Chuck33079

He has been waiting. Almost six months. And he got a few pipes. I'd say he has a right to be pissed, no matter what some guy on the internet who went by the shop and saw they had cool cars says.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

Hermitns

Just making a point here chuck. As for "cool cars" I bet I've seen more and rarer in my 50 years than you have. Grew up in Detroit, Dads daily driver was a 64 GTO that was balanced and blueprinted by Delorean, street raced and drag strip until Chevy put big money into the 427 factory teams. Ever seen an original 53 vette with the FACTORY V-8 vin experimental #004. etc etc.
you want something now, get it off the shelf, you want something the shop doesn't usually do? You gotta wait. Or cancel your order and go the way "everyone else" has. Then you can be a "me-too" at the car shows.

Chuck33079

Your point was completely wrong. Congratulations, you've seen a lot of cars. You're my hero. The shop didn't offer this as a custom build. It's a kit. They took his money and gave him nothing for six months. In no world is this ok. And you come in here trying to say it's ok because they make more money on other builds, so the OP can get his kit whenever they get around to it?

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

elperuano

not one of these guys that seems he needs to prove something on the intranet...

Chuck33079

6 months is too long to take a customer's money and fail to deliver a product. Once you take the money, you've agreed to provide a product. The OP's been patient, but this is unacceptable. I'd be livid.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

Chuck33079

You decided to chime in with some halfass explanation thet they're busy working on other cars, and that it probably wasn't an expensive enough build to warrant their full attention. It's obviously not "exclusively in house" if they're shipping a kit to the OP, now is it? They sold him a product and took his money. It's not unreasonable for him to expect the actual product to arrive at some point. You think this is ok for a business. I completely disagree.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

Hermitns

Like a bulldog keep attacking without knowing the whole scope. Do you read every word or just focus on that which makes your blood boil. I THOUGHT I tried to look at BOTH sides of the transaction and I NEVER said this was a good business practice. I even went thru the original posts and seperated out the specifics as written. MAYBE, just MAYBE 370 was persistent or persuesive enough to get VSR to ship a kit. AGAIN, we don't know, AGAIN you focus on a single aspect. MAYBE 370 (seeing as he has $$$ in his car and a tuner standing by) was looking at a potential business deal to buy kits and install them in his area. WE DON'T KNOW HOWEVER if it wasn't on the shelf, ready to ship kit, in stock in the warehouse, then sometimes sh1t happens. and sometimes when a supplier repeatedly stalls your order, week after week, you gotta break target lock, change your direction and give up on this particular business.
All this being said, I wonder what the comments here are gonna be if this kit puts up 550+ RWHP? Will it THEN have been worth the wait? The unsatisfactory customer service? Will others then BEG VSR to ship kits although it's listed as an IN HOUSE EXCLUSIVE? We'll have to wait and see won't we.

Hermitns

as to business practices for big profit...I wonder if Chip Foose still repairs door dings and sprays basic acrylic paints?

sstroudwku

Actually he spends a lot of his time doing volunteer work for special needs organizations. As for the rest of this thread and your backing for the supplier here. Simply put you're wrong. The OP has been patient, has been understanding, and has been nothing but a perfect customer. I wish my customers were like him. If they had a car with the finished product on display that means they have the schematics and engineering plans for the kit. Which means it's a matter of assembly and coating. Now albeit proper tig welding takes time. HOWEVER, if you as the supplier have given the customer multiple delivery dates, each time extending it out more and more, no matter if it's a $15 part or a $15,000 custom built engine, is bad business practices. If they truly wanted to have had this ready to go they could have the entire kit assembled in a single day and welded up, then a day to prep, powder coat, pressure test and QC. So no, 4 months is not acceptable under any situation. There are full blown frame off resto's done in less time. If it were me I would cancel my order due to terrible customer service. This is not a "one off" and actually the profit on the kit is likely more than the profit on the labor. You're talking about mandrel bent stainless with tig welding. And even if the turbo is a custom CNC job it's less than a day to do the housing. I would be willing to bet they have a minimum of 50% mark up on the supplies used to put the kit together.
You obviously either know someone who works there personally or you have a serious man crush on the shop. Either way, you sir are the perfect customer for a shop to take advantage of, you forget, he is the customer. This thread has been viewed several thousand times, now that means several hundred people have a bad impression of this company, and when our friends ask us for FI advice we would be less likely to advise using this company. I'd hate to see how long they take if you drop your car off for fab and install.

Hermitns

Sstroud and others. I initially posed a possibility for the delay. I also stated twice that we can only speculate because no one here knew the conversation between them. Cheap shots were taken as is often the case on the net and at some point one of these c-suckers got under my skin so I embraced the debate and attempted to conflate the argument (as to VSR I had a tune done there but don't know anyone there NOR do I speak for them. However as to business. I know of a few businessmen who are screwing their customers blind. Think concrete, construction and one is a renown lawyer) The customer was whining here as an outlet so everyone was backing him, now we have the other side and clarification. As to anything else smart or half assed I suggest you insert tab a into slot b and repeat until climax.

wildmark

Just wondering why your really sticking up for the supplier with such venom?

elperuano

Ur a little late buddy.

wildmark

\

I know, just looked a little strange...all's well that ends well!

Chuck33079

Ok, guy. You win. I focused too much on the whole "pay someone for something and only get a tiny part of it" part. It obviously wasn't supposed to take six months, because if it was the OP would not be surprised by it.

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2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent