Stillen supercharger long term reports

Team_STILLEN · 03-24-2015, 02:02 PM

Quote:

Originally Posted by Nut_N_Much

Quote:

Originally Posted by Team_STILLEN

Once you modify the kit past what we have designed we will not warranty or support it because we have not tested/approved what someone might do with the kit. At that point we cannot warranty an issue that could have been caused by a modification. Think like upgraded heat exchangers, Blow Off Valves, Couplers, etc won't affect a warranty because they don't mechanically effect the kit in a stressful way. Upping the boost, custom tunes, different MAF's, altering the intake piping, etc are all things that the kit was not originally designed for. Even if it works, we have to tested it to the point where we recommend it, so we do not support it. Hope that helps.

Awesome so when you need an idler pulley because you bought a used kit Stillen wont support you with out the hassle of a waver and money order so they can't be held liable for your missing part for the previous owner..

Great F_ _ _ ing way to support the car community. Your business model rocks, good luck with that !!!!

I don't think you understand what I was saying. I was simply speaking about new kits and why we don't warranty custom work.

We are more than happy to support the community when used kits are purchased. In my time here we have never required money orders or wire transfers for these parts. We asked for pictures of the kits so we know what they need and what you actually have (which people who haven't actually purchased used kits get upset about). We actually advise we go over the parts when a used kit is purchased because there are usually a lot of parts that are missing. Yes, it takes time and we can't give you a quote in 3 minutes for these requests, but we really do try to help.

Also, a lot of these comments and experiences are from years ago. Things do change and we are trying to support the community and provide people with a safe and reliable modding experience.

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