Gtm motorsports crazy video on youtube! :eek:

destinyZ · 03-10-2011, 03:37 AM

Quote:

Originally Posted by BOLIO 671

Dude...I really hope that when you posted this, it was out of humor...I won't read to deep into it, but this remark can be taken very offensively by locals here....

Shipping methods to Guam are ridiculous, and if you have experience of ordering parts from our end of the planet, you know better than to expect speedy deliveries. As stated earlier by Simota1, going USP or FedEx to Guam is double the price...for example when I ordered the Stillen G3's it would've costed me $400.00 just to ship FedEx...At that price I could've bought two sets....Now if this is what it costed you on the stateside, would you pay that?

Joe really sorry to hear what you had to go through...I can totally understand your frustrations...especially in regards to time since you're leaving in April....If GTM ships Parcel Post (Snail Mail), its gonna take about 4-6 weeks to get here...They can go Priorty, but because of the size of the boxes, its gonna cost a pretty penny....but then again the US Postal Service can down grade Priorty mail to Parcel Post based on Weight and Size...this is what happened when I ordered by clutch kit from ZSpeed. Unless GTM ships out all the boxes at one time, and you're not scheduled to leave until late April, it may not make it here on time before your next station...I wish you the best of luck.

don't worry about the comment man, he just doesn't know. Hopefully someone at USPS is motivated to get packages shipped ASAP

With just shipping prices alone I could have bought a SZ 6puck/flywheel combo... exhaust on its own was over $500 to ship

SPOHN · 03-09-2011, 02:07 PM

^ your a funny guy. I mean that.

whoLEEoh · 03-09-2011, 02:08 PM

well if u had actually sad its your word against the customers that is VERY ****** up on your part...and who cares if your off 2k RETAIL which is like 200 of your money? when it got messed up.

flashburn · 03-09-2011, 02:11 PM

Wow, this is all pretty crazy. It's interesting seeing both sides of the story.

Sounds like one of two things happened:
1. Someone at GTM (not Sam, obviously), tried to screw some people over (GTM, consumer, or both).
2. Consumer tried to (and accomplished) screwing over GTM into getting a new kit to replace a busted up one.

Just playing devil's advocate.

zman1910 · 03-09-2011, 02:15 PM

So why do the OP's originally shipped parts look used/run over? or at least what's your take on it GTM?

Why would you also tell the customer its your word against his? Thats seems wrong from a business point of view and is not helping your cause.

My conclusion: This is one shady transaction...

whoLEEoh · 03-09-2011, 02:19 PM

And lmfao at posting pics he could of taken 10 min ago lol

bullitt5897 · 03-09-2011, 02:33 PM

Quote:

Originally Posted by whoLEEoh

And lmfao at posting pics he could of taken 10 min ago lol

Reading comprehension owns you

If you are willing to believe the wifes story then you have to give some credibility to the other side its called being balanced and third party to the situation. GTM shipped these parts a while ago and was planning on allowing the buyer to have his kit issues resolved outside of the lime light. Well when the Video was posted and brought to their attantion GTM now had to take the time to pull up emails, pictures and to correctly portray what happened without bashing the customer and to allow others to see what really happened. Sam is a no BullSh*t kind of guy! Take 5 mins to talk to him on the phone and you will realize that very quickly!!!

Like what was stated earlier:

there is and was no reason for GTM or an employee to send Joe a f'd up or used kit... it would automatically warrant bad press and get GTM and the employee in deep sh*t... So whats the motivation? there is none and in no mind set would it have been profitable in any sense of the way. I can see the items being messed up in transit. Honestly, you people have NO IDEA what baggage handlers do to packages. I have seen it first hand... items being ran over, dropped, or fallen off package transport vehicles! One of the advantages having a major airport as a customer you get to see the things that make you cringe how much they dont care for your packages... I walked by one package that sat near a terminal for 3 weeks!!! I even gave it a name (carlos)! There is a lot that goes on that if customers saw they would go ape crazy about how their items are handled.

What is important is that the second the customer reported the problem GTM stepped up and resolved it money out of their pocket! End of story!

bullitt5897 · 03-09-2011, 02:20 PM

As stated GTM Stepped up to the plate and made sure the customer was taken care of. GTM put money out on the line and is waiting for the customer to do the right thing. I am hoping GTM can claim the insurance on the damaged items.

To the friend or wife whoever you are. We understand your plight and the situation. however, your actions here were completely uncalled for and unwarranted. Vindictive action due to emotions is very immature and irresponsible. Next time you have a problem with a company I hope you have a cooler head and atleast a little patience.

zman1910 · 03-09-2011, 02:27 PM

Quote:

Originally Posted by Bullitt@UAMotorsports

As stated GTM Stepped up to the plate and made sure the customer was taken care of. GTM put money out on the line and is waiting for the customer to do the right thing. I am hoping GTM can claim the insurance on the damaged items.

To the friend or wife whoever you are. We understand your plight and the situation. however, your actions here were completely uncalled for and unwarranted. Vindictive action due to emotions is very immature and irresponsible. Next time you have a problem with a company I hope you have a cooler head and atleast a little patience.

No offense but I am very happy this came about on the forums. These people were out 8+ grand and to hear some of the words used on GTM's behalf....it's definitely gonna make someone angry....especially being in Guam and all bc to some extent it is true about what GTM said. GTM does have its loyal followers and they will back them up like there's no tomorrow....but that doesn't mean the OP's situation is false.

spearfish25 · 03-09-2011, 02:31 PM

Sam, send me a supercharger kit and I'll let everyone know the condition and timing in which it arrives.

Kirei · 03-09-2011, 04:57 PM

Quote:

Originally Posted by spearfish25

Sam, send me a supercharger kit and I'll let everyone know the condition and timing in which it arrives.

I'm sure after this Thread people will not be having any problems with GTM shipping whatsoever. Not sure how often this situation has happened, but for me. Once is one too many. I can't get full off empty words i need action. I'm not saying in the past GTM hasn't given excellent products or customer service.
However this time that was not the case. And someone has to speak up so it doesn't happen to anyone again. I know sam didn't pack the boxes, but who ever did needs to get ripped a new one. If I never said anything maybe Sam wouldn't even know this kind of thing is happening. I assure you he knows now.
Now customer service Just because you can't see someone or they're an ocean away doesn't mean you brush them off. Word can only do so much. It's actions that people remember. If your words and actions don't match up. Then you're going to have a problem.

Fezzik · 03-09-2011, 02:34 PM

Good to see a detailed response and the other side of the story.

SPOHN · 03-09-2011, 02:41 PM

It's getting deeper. Get my boots on.

daisuke149 · 03-09-2011, 02:52 PM

man everyone should just stop posting. and let Joe and GTM post only.

everyone else's posts are just turning this thread into garbage, in which case it will get locked. and then nothing will be learned from the situation except that everything possibly useful gets turned into trash.

prescott3656 · 03-09-2011, 02:58 PM

Okay I'm satisfied. It seems GTM did everything they could to make it right. I don't see how you can expect timely shipping to Guam, especially with GTM going outside their normal shipping method. It is true. Some people just cannot be satisfied.

PS. Joe, do not cross your wife. She sounds kinda evil

03-09-2011, 02:07 PM	#2 (permalink)
SPOHN A True Z Fanatic Join Date: Feb 2010 Location: Covington, GA Age: 47 Posts: 14,844 Drives: Waiting on next Z Rep Power: 223	^ your a funny guy. I mean that. __________________

03-09-2011, 02:11 PM	#4 (permalink)
flashburn A True Z Fanatic Join Date: May 2009 Location: Central Florida Posts: 1,884 Drives: '12 Corvette GS 6M Rep Power: 21	Wow, this is all pretty crazy. It's interesting seeing both sides of the story. Sounds like one of two things happened: 1. Someone at GTM (not Sam, obviously), tried to screw some people over (GTM, consumer, or both). 2. Consumer tried to (and accomplished) screwing over GTM into getting a new kit to replace a busted up one. Just playing devil's advocate. __________________ Current Ride: 2012 Chevrolet Corvette Grand Sport Centennial Edition Carbon Flash 6M Previous Ride: 2009 Nissan 370Z Sport Platinum Graphite 7AT

03-09-2011, 02:15 PM	#5 (permalink)
zman1910 Enthusiast Member Join Date: Nov 2008 Location: FL Posts: 361 Drives: 2011 Audi S4 Rep Power: 430	So why do the OP's originally shipped parts look used/run over? or at least what's your take on it GTM? Why would you also tell the customer its your word against his? Thats seems wrong from a business point of view and is not helping your cause. My conclusion: This is one shady transaction... Last edited by zman1910; 03-09-2011 at 02:18 PM.

03-09-2011, 02:20 PM	#8 (permalink)
bullitt5897 Premium Member Join Date: Jan 2009 Location: North GA Posts: 6,831 Drives: Twin Turbo Z34 Rep Power: 3684	As stated GTM Stepped up to the plate and made sure the customer was taken care of. GTM put money out on the line and is waiting for the customer to do the right thing. I am hoping GTM can claim the insurance on the damaged items. To the friend or wife whoever you are. We understand your plight and the situation. however, your actions here were completely uncalled for and unwarranted. Vindictive action due to emotions is very immature and irresponsible. Next time you have a problem with a company I hope you have a cooler head and atleast a little patience. __________________ *Shop Cars: 2013 318whp Nismo VspecII 370z SOLD, 2009 1000hp+ 93oct 4.0L TT 370z Fast Intentions STAGE 4 #054*

03-09-2011, 02:31 PM	#10 (permalink)
spearfish25 A True Z Fanatic Join Date: Mar 2009 Location: Naples, FL Posts: 4,117 Drives: to work Rep Power: 1858	Sam, send me a supercharger kit and I'll let everyone know the condition and timing in which it arrives. __________________ 2013 Cadillac V-Wagon, RIP Z

03-09-2011, 02:08 PM	#3 (permalink)
whoLEEoh Premium Member Join Date: Oct 2010 Location: Miami,FL Posts: 647 Drives: 2010 370z NISMO Rep Power: 17	well if u had actually sad its your word against the customers that is VERY ****** up on your part...and who cares if your off 2k RETAIL which is like 200 of your money? when it got messed up.

03-09-2011, 02:19 PM	#6 (permalink)
whoLEEoh Premium Member Join Date: Oct 2010 Location: Miami,FL Posts: 647 Drives: 2010 370z NISMO Rep Power: 17	And lmfao at posting pics he could of taken 10 min ago lol

03-09-2011, 02:34 PM	#12 (permalink)
Fezzik Base Member Join Date: Jun 2010 Location: Chicago Posts: 182 Drives: G37 Vert 6mt White Rep Power: 16	Good to see a detailed response and the other side of the story. __________________ 2010 MW G37 Convertible 6MT Stage I GTM supercharger GTM oil cooler with thermastat 430whp / 340tq

03-09-2011, 02:41 PM	#13 (permalink)
SPOHN A True Z Fanatic Join Date: Feb 2010 Location: Covington, GA Age: 47 Posts: 14,844 Drives: Waiting on next Z Rep Power: 223	It's getting deeper. Get my boots on. __________________

03-09-2011, 02:52 PM	#14 (permalink)
daisuke149 My *** is famous! Join Date: Mar 2010 Location: Alpharetta, GA Posts: 4,849 Drives: 2013 Boss 302 PW Rep Power: 33	man everyone should just stop posting. and let Joe and GTM post only. everyone else's posts are just turning this thread into garbage, in which case it will get locked. and then nothing will be learned from the situation except that everything possibly useful gets turned into trash.

03-09-2011, 02:58 PM	#15 (permalink)
prescott3656 Base Member Join Date: Nov 2010 Location: MD Posts: 66 Drives: 2010 G37s Sedan Rep Power: 16	Okay I'm satisfied. It seems GTM did everything they could to make it right. I don't see how you can expect timely shipping to Guam, especially with GTM going outside their normal shipping method. It is true. Some people just cannot be satisfied. PS. Joe, do not cross your wife. She sounds kinda evil

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