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Originally Posted by Bullitt@UAMotorsports Honestly, from that packaging and the welds and parts you recieved I have a very hard time believing that was a GTM product straight from GTM...
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#1 (permalink) | |
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Quote:
Those welds look like total crap and those are Grinder marks in the Pic. There is no way that is shipping damage. GTM, what's the explanation for what is in the PICS? Can you confirm that you sent parts that looked like that? Man this sucks so bad... I dream about a SC kit at night.... GTM didn't Comment on the PICs, and that's my main concern |
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#2 (permalink) | |
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Thanks for noticing these points.
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#3 (permalink) |
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^^ I overlooked this as well. I assumed this was purchased directly through GTM, but their kits are sold on many websites. Now THOSE are the shadiest of the Shady.
Again though, even with a middle man, that does not change the "sh!t happens" and lack of followthrough. Technically, if the kit was purchased from a 3rd party, GTM isn't liable and doesn't really owe the end customer anything. However, what a responsible company does is work with the intermediate seller and make it right, or not allow them to sell their parts anymore. Again though, if that third party seller is making GTM lots of money on other stuff, that decision becomes harder. It's dollars and cents. Plain and simple.
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K&N // GTM // BERK Last edited by BLM; 03-09-2011 at 09:47 AM. |
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#4 (permalink) |
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Goddam time difference. I'm trying to leave work early to watch the AC Milan game today. But no matter which way you slice it, this has been a f'ed up transaction and GTM did not make it right the way they should have. And again, this is basic human nature and it happens in the business world all the time. They already have his $8000. He's now on the back burner. Hell, his kit could have had anthrax in it and they wouldn't care, especially if they have a showroom full of customers looking to drop thousands of dollars on parts and installation in their Cali shop. It's always about the next customer. His money is already in their pockets! Even if they did the right thing and sent him a brand new kit and ate the shipping charge they still wouldn't take a huge financial hit, and it's an investment in customer satisfaction. Look what happened to Stillen. They used to be untouchable for Nissan parts. Now, for whatever reason, their reputation is dwindling fast. Lack of attention to detail, fitment issues on parts, being drastically outperformed by competitors, etc. It all starts with that initial "I don't give a sh!t" attitude. Ask anyone who's been in business for a long time and has been successful. Their day to day lives are not fun. It's hard work making sure things run smoothly. It's hard work when you actually care about the customers. Not demonizing anyone, just telling it like it is.
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K&N // GTM // BERK Last edited by BLM; 03-09-2011 at 09:54 AM. |
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#5 (permalink) | |
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Thank you I agree fully Last edited by Kirei; 03-09-2011 at 05:04 PM. |
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#6 (permalink) |
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This really has me thinking... We have seen posts from time to time when GTM receives butchered TT kits from other shops and nearly have to start from scratch. What happens to that other banged-up kit? You could throw it out, or you could ship it with insurance out of the country and claim it for 8 grand. I'm not saying this is what happened, but i cant think of much other explanation. I doesn't look anything near the quality we have seen (and expect) from GTM. But I agree, it was most likely a worker. I highly doubt Sam or anyone high up knew about this. I could be way off, just spit-ballin.
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#7 (permalink) |
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I agree. I believe a worker just didn't care.Thought no one would notice. The only problem after that was how poorly the situation was handled once it got to the higher ups. A box was finally shipped to Joe March 5th.Undamaged products still haven't arrived.
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#8 (permalink) |
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I recently went to a family dinner at a very well known, high class (too high class for me) steak house with my family. This place takes 3-4 weeks to get a table, valet parking every day of the week, really overdone IMO. Bathroom attendant and everything. My stupid sister-in-law left her purse at the place and, even dumber, didn't realize until the next day. We called the restaurant, a customer turned it in. Debit and Credit cards were missing. Of course everyone blamed the bus boys, but it was turned in by a customer. The manager and owner basically said what Sam at GTM ALLEGEDLY said "sh!t happens". Why? Because as we were arguing with him he was looking down at a book of reservations that were packed for a month, along with waiting lists and people calling for more.
It's a business. People will get away with the absolute most they can until it really starts to effect their bottom line. See: BP, Toyota, GM, Madoff, etc. Unfortunately it seems, it's always too late.
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K&N // GTM // BERK |
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#10 (permalink) |
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There are a lot of HATERS in the world (i.e. Car getting keyed)... i'm just saying it's a possibility that someone out there didn't want the owner to enjoy it.
mmmMMmm....
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#11 (permalink) | |
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But i think we're reaching for the stars here. What's more likely, that some mysterious customs officials who get off on hammering metal destroyed his kit and dumped metal shavings in it, or that by some strange reason even in turbulent shipping there were holes, dents, scratches, etc to the piping? Or, is it more likely that someone shipped him a used kit because he's in Guam and is perceived to have little or no recourse?
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K&N // GTM // BERK Last edited by BLM; 03-09-2011 at 10:52 AM. |
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#12 (permalink) |
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Tape, custom stamping, etc...
Does ANYONE believe this was damaged in shipping/customs?? I mean come on. I've seen better quality piping in a pile of scrap metal.
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K&N // GTM // BERK |
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#13 (permalink) | |
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A True Z Fanatic
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Quote:
As for Joe's kit, it obviously looks like it was sent out used and beat up. |
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#14 (permalink) |
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I lost the original quote with so many posts sorry.
It took a while to make and edit the video. When Joe receives new boxes. I will post them up as well. Last edited by Kirei; 03-09-2011 at 05:19 PM. |
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#15 (permalink) |
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Real interested to find out what happen here. Did you buy the kit right from GTM or someone else??? What did the turbos look like??? Good luck man, hope everything works out for you.
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2010 Base+Sport 6spd: Stillen G3, FI Non-Resonated CBE, FI Non-Resonated Test Pipes, UpRev Tuned, Custom 24R Oil Cooler, JDM Rear Fog-OEM Harness. ???Whp ???WTQ (Will find out come spring time) |
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