STILLEN 370Z Supercharger System - Announcement!!!

lemansz20 · 09-28-2010, 09:55 AM

I agree with the restocking fee as its totally normal to see a company do that as they are taking back a product. He is no longer asking for warranty, he wants to return it and being a business owner myself, things happen.

I do however agree with the crowd here, that not refunding him for the S/C at all is wrong. THe customer has had enough issues, and being as big as Stillen is I would think they would be offering to pay to take the S/C off the car too, since the customer is going to lose out big on that one too. Stillen make this right, this is a BIG problem and you are messing with alot of money out of peoples pockets which usually turns into law suits.

UFreefer · 09-28-2010, 10:12 AM

I can't believe they are charging a restocking fee... that is completely rediculous and unprofessional on their part. To say that there is there is nothing wrong with the kit or tunes is crazy; if there was nothing wrong with them then there wouldn't be a Tune Version 7!

I would not only want a full refund, but also extra for all of the headaches and time I spent at the shop and on the phone trying to get it straightened out. I imagine most people who buy a $6K kit have successful careers....maybe I'm getting carried away but after a point, I would expect a 110% refund and for them to pay the shop install/removal and dyno costs which I would guestimate to be $1-2K.

The whole point of this kit was that it was intended to be turn-key...enough time has passed to show that this is not the case. I'd be pissed. I'm just glad I was not one of their guinea pigs

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
GT Motorsports: 370Z Supercharger system development	SAM@GTM	Forced Induction	1396	02-02-2014 10:54 PM
STILLEN 370Z Dual Exhaust System w/pricing	AK370Z	STILLEN	25	01-03-2011 07:49 PM
Preparation for the STILLEN supercharger	Kyle@STILLEN	Forced Induction	1087	03-13-2010 05:59 AM
Stillen Supercharger estimates???	NewYorkJon34	Forced Induction	454	01-22-2010 11:05 PM
Will Stillen Supercharger & G3 intakes Connect?	NewYorkJon34	Forced Induction	23	10-31-2009 12:09 AM

09-28-2010, 09:55 AM	#1 (permalink)
lemansz20 Banned Join Date: Aug 2009 Location: THe world Posts: 195 Drives: Nissan Maxima Rep Power: 0	I agree with the restocking fee as its totally normal to see a company do that as they are taking back a product. He is no longer asking for warranty, he wants to return it and being a business owner myself, things happen. I do however agree with the crowd here, that not refunding him for the S/C at all is wrong. THe customer has had enough issues, and being as big as Stillen is I would think they would be offering to pay to take the S/C off the car too, since the customer is going to lose out big on that one too. Stillen make this right, this is a BIG problem and you are messing with alot of money out of peoples pockets which usually turns into law suits.

09-28-2010, 10:12 AM	#2 (permalink)
UFreefer Base Member Join Date: Mar 2010 Location: Tampa Posts: 200 Drives: 09 Sport Touring Nav Rep Power: 17	I can't believe they are charging a restocking fee... that is completely rediculous and unprofessional on their part. To say that there is there is nothing wrong with the kit or tunes is crazy; if there was nothing wrong with them then there wouldn't be a Tune Version 7! I would not only want a full refund, but also extra for all of the headaches and time I spent at the shop and on the phone trying to get it straightened out. I imagine most people who buy a $6K kit have successful careers....maybe I'm getting carried away but after a point, I would expect a 110% refund and for them to pay the shop install/removal and dyno costs which I would guestimate to be $1-2K. The whole point of this kit was that it was intended to be turn-key...enough time has passed to show that this is not the case. I'd be pissed. I'm just glad I was not one of their guinea pigs