STILLEN 370Z Supercharger System - Announcement!!!

LiquidZ · 09-28-2010, 08:07 AM

Tom, I don't blame you. I think the restocking fee is absurd.

First, I would not want anybody to make special arrangements to drive my car hundreds of miles back to their shop. We all know those extra miles incur deppreciation on a vehicle, which is just added cost to you. Why can't they do what GTM does and flatbed the vehicle back? In my eyes's, Tom's reluctance to have his car driven to their shop to refine the driveability is justified. After 7 tunes, I would have little to no confidence in their ability to make it right.

Stillen's refusal to honor a full refund, and instead give him a partial refund if he goes to a tuner kit is a joke. That completely disregard's the fact he needs the CARB kit. It certainly doesn't seem Stillen is listening to their customer's needs.

Charging a restocking fee because the customer is returning a working supercharger is ridiculous. Sure, the head unit works, but Stillen's kit is severely limited by the tune. Let's not forget customer's buy the CARB kit as a total package complete with a tuning and fuel solution. Stillen should honor a full refund on their kit if any components fail to deliver the desired results. After all, we are talking about a complete kit here working together to achieve an advertised power level.

m4a1mustang · 09-28-2010, 09:13 AM

Quote:

Originally Posted by LiquidZ

Tom, I don't blame you. I think the restocking fee is absurd.

First, I would not want anybody to make special arrangements to drive my car hundreds of miles back to their shop. We all know those extra miles incur deppreciation on a vehicle, which is just added cost to you. Why can't they do what GTM does and flatbed the vehicle back? In my eyes's, Tom's reluctance to have his car driven to their shop to refine the driveability is justified. After 7 tunes, I would have little to no confidence in their ability to make it right.

Stillen's refusal to honor a full refund, and instead give him a partial refund if he goes to a tuner kit is a joke. That completely disregard's the fact he needs the CARB kit. It certainly doesn't seem Stillen is listening to their customer's needs.

Charging a restocking fee because the customer is returning a working supercharger is ridiculous. Sure, the head unit works, but Stillen's kit is severely limited by the tune. Let's not forget customer's buy the CARB kit as a total package complete with a tuning and fuel solution. Stillen should honor a full refund on their kit if any components fail to deliver the desired results. After all, we are talking about a complete kit here working together to achieve an advertised power level.

I agree 100%. Stillen needs to refund him 100% otherwise they just drag their name and reputation through the mud even more.

09-28-2010, 08:07 AM	#1 (permalink)
LiquidZ A True Z Fanatic Join Date: Nov 2008 Location: Columbus, OH Posts: 1,940 Drives: Mag. Black 2009 370Z Rep Power: 706	Tom, I don't blame you. I think the restocking fee is absurd. First, I would not want anybody to make special arrangements to drive my car hundreds of miles back to their shop. We all know those extra miles incur deppreciation on a vehicle, which is just added cost to you. Why can't they do what GTM does and flatbed the vehicle back? In my eyes's, Tom's reluctance to have his car driven to their shop to refine the driveability is justified. After 7 tunes, I would have little to no confidence in their ability to make it right. Stillen's refusal to honor a full refund, and instead give him a partial refund if he goes to a tuner kit is a joke. That completely disregard's the fact he needs the CARB kit. It certainly doesn't seem Stillen is listening to their customer's needs. Charging a restocking fee because the customer is returning a working supercharger is ridiculous. Sure, the head unit works, but Stillen's kit is severely limited by the tune. Let's not forget customer's buy the CARB kit as a total package complete with a tuning and fuel solution. Stillen should honor a full refund on their kit if any components fail to deliver the desired results. After all, we are talking about a complete kit here working together to achieve an advertised power level. __________________ Last edited by LiquidZ; 09-28-2010 at 08:43 AM.

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