[BP single kit] Compturbo died @ 6k miles; looking at replacements

BettyZ

You're right in that you have no control over manufacturer warranties.

That being said, the description of your product on this site is woefully out of date. I didn't know I was getting an air-cooled turbo until I read the install guide - which JLarson had to supply me as you did not provide a copy - and asked you about the lack of coolant lines in the parts you shipped. I had to eat the cost of heat wrap for those lines, which I purchased in anticipation.

I will also say that the instructions themselves were terribly out of date, none of the pipes were labeled, t-bands were missing, the flanges on the IC were a mess (while not your fault, the 6 week delay in shipping new brackets was) and communicating with you was a challenge as on multiple occasions it took two or more weeks to get a response to emails and I thought you caught COVID and died.

I will finally add that, according to COMP's invoice, you placed the order for the turbo in mid-April, almost three weeks after it was 'supposed' to have shipped, two months after I sent you $4,304.99, the balance of payment for the kit, and several days after I sent you an email asking about its status.

You make a good product. If I could do it over again I'd pay the extra $3k for a F.I. kit and save myself the three months of stress and looking up Canadian estate law cause I thought you died.

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'14 MB Nismo | Boost Lab 6870 1.32 AR 553 HP / 471 ft.-lbs.
Betty Mods