NST Pulley Group Buy Thread Closed???

[speedfreek]

Well from their track record everyone that is willing to wait will eventually get the product they ordered which has been stated a good product. However it is up to each individual whether they want to wait the extra duration for the parts to be delivered or request a refund.

I agree the way NST is handling the questions isn't the best but not everyone has a great customer relations specialist or what have you working for them.

My guess is they couldn't guess the correct date when the GB started so they are very hesitant to throw out another drop dead date as to when products will be delivered. Instead opt to stay in the shadows and just say they are working on it; everyone please stay patient.

The otherside of the coin is that companies have and will go belly up if their financial situation is beyond stressed. So the customer who likely earmarked that money for said part doesn't really want the money back and just wants the part (in a timely fashion). However the customer does not want to feel like they will get nothing for their hard earned cash if the company closes it's doors.

Some advice for NST is next time if there is a next time they decide to offer a GB for their products. Take the date they peg for delivery and double it.

[NickD]

Originally Posted by speedfreek

Well from their track record everyone that is willing to wait will eventually get the product they ordered which has been stated a good product. However it is up to each individual whether they want to wait the extra duration for the parts to be delivered or request a refund.

I agree the way NST is handling the questions isn't the best but not everyone has a great customer relations specialist or what have you working for them.

My guess is they couldn't guess the correct date when the GB started so they are very hesitant to throw out another drop dead date as to when products will be delivered. Instead opt to stay in the shadows and just say they are working on it; everyone please stay patient.

Some advice for NST is next time if there is a next time they decide to offer a GB for their products. Take the date they peg for delivery and double it.

But then why tell us they are going through QA testing over a week ago only to tell us today they just started QA testing yesterday??? That's not a missed estimate...it's a major conflict in information in an already frustrated forum.

I emailed Mike asking for a refund...not because of the extended wait time, but because I feel the updates have not been honest and I'm no longer comfortable leaving my money on the table.

I'm waiting for a response from him now.

Hopefully those of you who stick it out get your products and love them.