First problem with my 2010

[darrinps]

Car wouldn't keep running after it was started today. First problem in 60,000 miles or so. It idles REALLY rough for a couple seconds then dies. Thinking maybe cam timing sensor?

Anyway, I had to have it towed to the closest Nissan dealer. Will see what they have to say. With my previous Nissan cars, I had over 220,000 miles of trouble free driving (1999 and 2005 Maxima). Hmmm...maybe I won't be getting that 2015 after all.

[TreeSemdyZee]

Did you try cleaning the MAF sensors?

[N0SL3N]

Clean/replace air filter, clean MAFs, check for vacuum leaks, clean throttle bodies.

Any codes?

[darrinps]

Originally Posted by N0SL3N

Clean/replace air filter, clean MAFs, check for vacuum leaks, clean throttle bodies.

Any codes?

It doesn't stay running long enough to see any codes but I am sure they have to be there. the air filters looked good. I didn't clean the MAF.

Doing a little research it seems like it might be:

1) Bad gas (but it's been days since I filled up)
2) Cam timing senor gone bad
3) Some other sensor way out of whack

The car is under extended warranty from Nissan (the Platinum one) so we will see what they have to say. I'll post back here once I know.

[TreeSemdyZee]

If they tell you that you need to have the MAF replaced, they're full of crap. I guess if it's covered by warranty, then go ahead. If they want you to pay for them, say no and go get a can of MAF cleaner. The MAFs get oxidized quite easily and should be cleaned reguarly. I was blown away how much better mine ran the first time that I cleaned them.

[darrinps]

Originally Posted by TreeSemdyZee

If they tell you that you need to have the MAF replaced, they're full of crap. I guess if it's covered by warranty, then go ahead. If they want you to pay for them, say no and go get a can of MAF cleaner. The MAFs get oxidized quite easily and should be cleaned reguarly. I was blown away how much better mine ran the first time that I cleaned them.

Thanks. I'll remember that!

[darrinps]

Nissan just called.

Two things.

One a bad fuel pump and a minor tear in a hose. Both being replaced under the power train warranty (didn't need the extended one in this case it sounded like).

So, that's a "free" tow (thanks to the extended warranty), and a couple parts replaced at no additional charge to me. Only thing is the parts won't be in until Thursday so that's a bit of a pain but all in all, my faith in Nissan is restored even though that fuel pump should not have worn out so soon.

[Joepro]

Not trying to be a #$% but as a service advisor I am so tied of hearing "should not have worn out so soon" or "should not have broke"...step back a second and think about how many parts your car has on it, just yours, now imagine how many fuel pumps there are that are built by the same manufacturer for multiple car lines, and it is not feasible that ONE of these pumps has gone bad? There is a warranty on the car because there are parts that WILL fail, it is humanly impossible to manufacturer anything and not have a failure rate! My grandfather rebuilt transmissions, carbs, engines, starters, valve jobs etc etc EVERYDAY as a technician in the 50's and 60's, and in just those short years we have evolved into a great era of tech and manufacturing, not to mention entitlement, our society is becoming unreasonable at an alarming rate, this isn't a personal attack, just a vent that was trigger by you, but jeez, come on.

[Cmike2780]

Originally Posted by Joepro

Not trying to be a #$% but as a service advisor I am so tied of hearing "should not have worn out so soon" or "should not have broke"...step back a second and think about how many parts your car has on it, just yours, now imagine how many fuel pumps there are that are built by the same manufacturer for multiple car lines, and it is not feasible that ONE of these pumps has gone bad? There is a warranty on the car because there are parts that WILL fail, it is humanly impossible to manufacturer anything and not have a failure rate! My grandfather rebuilt transmissions, carbs, engines, starters, valve jobs etc etc EVERYDAY as a technician in the 50's and 60's, and in just those short years we have evolved into a great era of tech and manufacturing, not to mention entitlement, our society is becoming unreasonable at an alarming rate, this isn't a personal attack, just a vent that was trigger by you, but jeez, come on.

As a service advisor, it's your job to make the customer happy. Period! Things break down, wear out, fail, whatever...but that's not an excuse for poor service or your judgmental attitude. It's not about entitlement, it's about the backing up the product you sell. When you buy a new car, it's not unreasonable to expect a product to last more than 3 years without breaking. What's alarming is the lack of respect towards customers these days. I can't tell you the number of times I've seen "service reps" pad unsuspecting customers with unnecessary services. It's BS tactic instilling fear into those who know little about cars....I dare you to tell me this doesn't happen. Yeah some customers are unreasonable, but more often than not, a dealership service advisor that's on your side is few and far between. There's a reason why they have a negative connotation and often called dealershits.

[chubbs]

Originally Posted by Joepro

Not trying to be a #$% but as a service advisor I am so tied of hearing "should not have worn out so soon" or "should not have broke"...step back a second and think about how many parts your car has on it, just yours, now imagine how many fuel pumps there are that are built by the same manufacturer for multiple car lines, and it is not feasible that ONE of these pumps has gone bad? There is a warranty on the car because there are parts that WILL fail, it is humanly impossible to manufacturer anything and not have a failure rate! My grandfather rebuilt transmissions, carbs, engines, starters, valve jobs etc etc EVERYDAY as a technician in the 50's and 60's, and in just those short years we have evolved into a great era of tech and manufacturing, not to mention entitlement, our society is becoming unreasonable at an alarming rate, this isn't a personal attack, just a vent that was trigger by you, but jeez, come on.

Sorry, but what's unreasonable about being pissed off when a part breaks on your car? As a service advisor I'd have thought your job involved being sympathetic to your poor customers - after all, they only come to you because they want help. Thank God I live in England and have a Nissan dealership who empathise with the customer's problems.

From one 2010 owner to another, I hope your car's sorted mate.

[darrinps]

Originally Posted by Joepro

Not trying to be a #$% but as a service advisor I am so tied of hearing "should not have worn out so soon" or "should not have broke"...step back a second and think about how many parts your car has on it, just yours, now imagine how many fuel pumps there are that are built by the same manufacturer for multiple car lines, and it is not feasible that ONE of these pumps has gone bad? There is a warranty on the car because there are parts that WILL fail, it is humanly impossible to manufacturer anything and not have a failure rate! My grandfather rebuilt transmissions, carbs, engines, starters, valve jobs etc etc EVERYDAY as a technician in the 50's and 60's, and in just those short years we have evolved into a great era of tech and manufacturing, not to mention entitlement, our society is becoming unreasonable at an alarming rate, this isn't a personal attack, just a vent that was trigger by you, but jeez, come on.

Honestly, it's this type of attitude that would make me take my business to a competitor.

It should not have failed so soon. If you think otherwise then you do not understand the engineering process. It was designed to live longer than this. The fact that it broke means that this particular pump was sub-standard.

[Joepro]

This is not about the dealer, or service, not sure where that came in...it is about people stating they will not buy another product X because his 4x year old x mile car has a broken part, we all have our opinions, that in my mind is not logical, am I am tired of hearing it, again not personal, sometimes you want your 2 cents to be heard, sorry...

There is a rate of failure in any manufactured product, that is a fact of life, and these comments are not to be taken personally, It just my observations that this type of logic is creating an unreasonable society...I just don't get it is all if it make sense to you guys that is ok, it really is. Its actually a miracle it made it that far without incident, I work with a former Nissan service manager, and my cousin was a Nissan tech for many years, they are not near at the quality level of the other top manufactures, granted they are getting better.
Not my intention to offend anyone, my apologies if I did, I am just an opinionated person.

[MacCool]

Originally Posted by Cmike2780

When you buy a new car, it's not unreasonable to expect a product to last more than 3 years without breaking.

It might be, but no matter. Warranty support isn't free...it's a significant part of the manufacurer's profit margin that they need to sustain their business. Any mfgr could provide warranty support for any length time they want. The question us, how much are you willing to pay for? 5 year warranty for $2000 increase in invoice? 8 years? 10?

[darrinps]

Originally Posted by Joepro

There is a rate of failure in any manufactured product, that is a fact of life...

Yes there is, but unless this part was designed to fail so soon then it was sub-standard. That isn't hard to fathom...it was not designed to live so short of a life and so the one I had should not have failed, but it did.

Saying there is a failure rate doesn't mean anything to the person who had the part fail.

If the guy at the dealership told me what you did I'd never go back and probably wouldn't buy another Nissan. That's coming from someone who has owned three of them now.

Think about that the next time someone isn't happy when a part breaks.

[Joepro]

I am not addressing anyone here as a customer, I wouldn't have a job long if I did that, we are on a car forum where opinions are able to be voiced, that is my PERSONAL opinion, and I hear it all the time, and yes I am sick of it, I did not say I tell my customers I am sick of it, I have to be all oh I am so sorry that happen to you etc etc, that is the job, it does not mean that we can dismiss reality, lets be real is all I am saying, fuel pump when bad after 60k, that is not unrealistic or hard to fathom...I lost a transmission at 17k big deal, got a new one in under warranty, life moves on, Im not mad at Nissan, stuff fails, period.