03-25-2014, 01:12 PM
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#9 (permalink)
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A True Z Fanatic
Join Date: Jun 2010
Location: Long Island
Posts: 5,059
Drives: slowwww
Rep Power: 29
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Quote:
Originally Posted by Joepro
Not trying to be a #$% but as a service advisor I am so tied of hearing "should not have worn out so soon" or "should not have broke"...step back a second and think about how many parts your car has on it, just yours, now imagine how many fuel pumps there are that are built by the same manufacturer for multiple car lines, and it is not feasible that ONE of these pumps has gone bad? There is a warranty on the car because there are parts that WILL fail, it is humanly impossible to manufacturer anything and not have a failure rate! My grandfather rebuilt transmissions, carbs, engines, starters, valve jobs etc etc EVERYDAY as a technician in the 50's and 60's, and in just those short years we have evolved into a great era of tech and manufacturing, not to mention entitlement, our society is becoming unreasonable at an alarming rate, this isn't a personal attack, just a vent that was trigger by you, but jeez, come on.
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As a service advisor, it's your job to make the customer happy. Period! Things break down, wear out, fail, whatever...but that's not an excuse for poor service or your judgmental attitude. It's not about entitlement, it's about the backing up the product you sell. When you buy a new car, it's not unreasonable to expect a product to last more than 3 years without breaking. What's alarming is the lack of respect towards customers these days. I can't tell you the number of times I've seen "service reps" pad unsuspecting customers with unnecessary services. It's BS tactic instilling fear into those who know little about cars....I dare you to tell me this doesn't happen. Yeah some customers are unreasonable, but more often than not, a dealership service advisor that's on your side is few and far between. There's a reason why they have a negative connotation and often called dealershits.
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