Tire23 beware

jdsto · 05-24-2014, 07:25 AM

The issue is horrible customer service. There is no way that they should have taken 10 weeks to discover that the wheels were not even available. They didn't even find out that the wheels weren't coming until I prompted them on the delivery.

It should have been minor effort on their part to know the tires were not available. They took my order and my money and did nothing. Last week he copied me on the email from japan asking on the deliver and they were told the rims are out of stock and no planned production date. Why didn't tire23 check this 10 weeks ago. I could have chosen a different options when there was time.

In my opinion this is horrible customer service. For those that see no issues I guess you like giving people $1000 for ten weeks getting nothing for it and being faced with a laissez faire attitude. I expect more in customer service than that. I treat my clients better than that in my business or I would have no clients. I thought people should know to be careful.

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05-24-2014, 07:25 AM	#7 (permalink)
jdsto Enthusiast Member Join Date: Feb 2014 Location: Toronto Posts: 250 Drives: Honda VFR800F 2015 Rep Power: 19	The issue is horrible customer service. There is no way that they should have taken 10 weeks to discover that the wheels were not even available. They didn't even find out that the wheels weren't coming until I prompted them on the delivery. It should have been minor effort on their part to know the tires were not available. They took my order and my money and did nothing. Last week he copied me on the email from japan asking on the deliver and they were told the rims are out of stock and no planned production date. Why didn't tire23 check this 10 weeks ago. I could have chosen a different options when there was time. In my opinion this is horrible customer service. For those that see no issues I guess you like giving people $1000 for ten weeks getting nothing for it and being faced with a laissez faire attitude. I expect more in customer service than that. I treat my clients better than that in my business or I would have no clients. I thought people should know to be careful.