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Absolute garbage costumer service from Z1 motorsports - took a $80 hit for nothing

Past 4/5 times I’ve phoned- got someone on the phone I’ve never heard of...so I kindly ask to speak with Russ,Jon,Spencer or Joel.....”they’re all busy; can I help you?” I

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Old 08-23-2019, 04:20 AM   #16 (permalink)
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Past 4/5 times I’ve phoned- got someone on the phone I’ve never heard of...so I kindly ask to speak with Russ,Jon,Spencer or Joel.....”they’re all busy; can I help you?”
I ask to have one of them return my call (as I’ve spent well over 5k with them in the past).
“Ok,will do”.....never here back
Sad
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Old 08-23-2019, 09:35 AM   #17 (permalink)
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In addition to not returning calls, I've had them ignore emails as well. Just no response. Follow up emails confirm they received my email but by then it was too late for my business.
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Old 08-23-2019, 02:51 PM   #18 (permalink)
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I stopped using them when they put their FUCA's out and they come apart the first time which was due to them using the wrong Thread locker, (so they say) but caused damage to my Z. Then they actually broke with in the first year with street driving, Again causing damage to my Z. They did sell me the SPL version and gave me a small discount and credited me for their defective product. NEVER again will I give them my hard earned money NEVER. Which is too bad since I hear their 2 piece rotors are decent. I have their Rear diff cover and happy with it, but between their sub par customer service and releasing products that are a bad design or not tested correctly I refuse to deal with them.
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Old 08-23-2019, 08:20 PM   #19 (permalink)
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Quote:
Originally Posted by wideglideleon View Post
I hear their 2 piece rotors are decent.
Meh. Not for track use. I bought a used set. That was used on the track. Microcracking was Looking to sell the set to a street driver and buy a set of Racing Brake 2 pc rotors for proper track use
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Old 08-24-2019, 04:05 AM   #20 (permalink)
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Quote:
Originally Posted by jchammond View Post
Past 4/5 times I’ve phoned- got someone on the phone I’ve never heard of...so I kindly ask to speak with Russ,Jon,Spencer or Joel.....”they’re all busy; can I help you?”
I ask to have one of them return my call (as I’ve spent well over 5k with them in the past).
“Ok,will do”.....never here back
Sad
Sounds about right.
How many posting comments on Z1 have actually been to their retail store?
I have quite a few times over the years.
What has happened?Maybe has gotten too large with not enough personnel
or systems.Guys on the phone behind the service counter.You wait...
Add that to many that just don't care.
They have gone from all true car guys that take the time to,you never know
what you will get.
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