Beware Forgestar (My personal story)

FuszNissan

I was joking.

It's b.s. the way they handled the situation. And the owner/manager, said he would personally inspect the wheels before he shipped them, but no he didn't they came flawed, where was the promised quality control at? I agree it wasn't the best move to mount them, but when the owner tells you he will personally inspect them before they leave.......I wouldn't have inspected them under a tube light either. It is just sad it takes 6 months and 2 attempts to still get it wrong.

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LouFuszNissan
ZDAYZ 2012

Matt

Don't get me wrong, I agree with you on most of that. But to be jerked around for 4-6 months, and then all of a sudden put 100% faith into the company's "word" to inspect the product seems (and proved to be) naive.

I blame the company 99.9% for the way the situation turned out, not like my opinion matters of course, but sometimes a customer has to do everything *he can* to make sure a situation like this goes smoothly. The OP seemed to do quite a bit to actually make it worse, i.e. changing the order, installing an uninspected product, and prematurely selling his original parts.

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Caravanshaka

Keep in mind I had someone waiting for my stock wheels for most of this time, and i was going to lose the sale (and I got a damn good price on selling them) if I waited any longer to ship them out.

I did fully inspect the wheels, and found that 1 wheel didn't match the color of the rest. After bringing this up with Forgestar they told me to mount them up and they would send a new wheel to replace the one that didn't match and cover the dismount/mount charge to replace it. It was only after I got everything mounted after beign told this, that I found the powdercoating job to not cover inside the spokes. It only shows in direct sunlight in the right angles, but at that time it is obvious...but something I wouldn't have seen until the wheels were on the car in the sun.

You can say it was naivity, or stupid on my part to mount them...but I had already gotten forgestar to agree to replace the bad wheel before mounting them. It was after the mounting that the problem on ALL of the wheels was found.


Like I said, I'm pretty happy with the final product I got. I wouldn't have really minded with the length of time to get them if I was told it would be a while from the beginning. But getting told 2-3 week build time, and then getting jerked around for 4-6 months is just terrible customer service. There were many times when it took 5 emails and 2 phonecalls just to get something out of them.

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