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Originally Posted by saber Now excuse my little segue, but...look, we all get it, you are very very aggressive with Forged Specialties wheels. Yes, they look pretty good, VERY good
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Track Member
Join Date: Mar 2010
Location: Statewide
Posts: 838
Drives: Nissan 370Z Roadster
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I have done nothing wrong, but I do feel it a bit unfair that everyone always expect certain expectations. Now I dont know Rick, but apparently everyone that has gone through him for the most part has had a good experience. Now on that note, a year is not acceptable, and not addressing your customers and having someone do it for you is NOT acceptable. Its great you feel for him, but if I were to do that to my customers I would get chargebacks galore and people talking bad about me. I dont do that though, b/c if your going to take someones money and Im not talking about 2k here, I am talking big money for many people. You should not ignore them, lets be real here an email takes 2 minutes out of your day to say "hey i am here and havent forgotten about you, I will get back to you about it today or tomm, etc" If their is a manufacturer problem, then tell your customers that you are having a delay and working on it and are waiting on an estimated delivery date. Heck FS, had a problem recently where a machine broke at their aluminum supplier and has delayed some orders. THey came to me and told me, and ask everyone on order. They knew right away and I told them what was going on. If you want to stick up for him thats fine, but if you cant take 2 minutes to answer a simple email, you probably should not be in this business. |
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