where are my wheels part 2

saber

Now excuse my little segue, but...look, we all get it, you are very very aggressive with Forged Specialties wheels. Yes, they look pretty good, VERY good in some cases, and they're having a month-long turnaround or aroundish that. Great, whoo hoo.

But this kind of attitude - calling out other vendors, interjecting your own product in unrelated threads, etc. - towards other vendors is not respectful and completely out of line.

Some may appreciate only the end product, but to me, respect is just as important in a sale as a good product, and I would rather take my business elsewhere than go to someone who drags their competition's name in the mud to make themselves look golden.

For those in wait like Baer383 - I feel for you, really, especially since your car is up on stands. It sucks to be waiting that long with little to no information, but Rick has been a good vendor in the past, I don't see how that changed now.

Like others have said, remember the vendor is here, but the supplier is in Japan. Unless you want to pay a LOT of money to air ship it, the wheels will go into a container and make its way out here slowly. Three months is not completely out of the question. You've asked Jamaica@UAMotorsports for help and he's trying to do so, and Rick has already replied to this thread once. Be patient, you'll get what you want. One thing maybe you could've done in hindsight is keep your stock wheels until the new ones came in, then put them up for sale.

Chris_1

I have done nothing wrong, but I do feel it a bit unfair that everyone always expect certain expectations. Now I dont know Rick, but apparently everyone that has gone through him for the most part has had a good experience. Now on that note, a year is not acceptable, and not addressing your customers and having someone do it for you is NOT acceptable.

Its great you feel for him, but if I were to do that to my customers I would get chargebacks galore and people talking bad about me. I dont do that though, b/c if your going to take someones money and Im not talking about 2k here, I am talking big money for many people. You should not ignore them, lets be real here an email takes 2 minutes out of your day to say "hey i am here and havent forgotten about you, I will get back to you about it today or tomm, etc"

If their is a manufacturer problem, then tell your customers that you are having a delay and working on it and are waiting on an estimated delivery date. Heck FS, had a problem recently where a machine broke at their aluminum supplier and has delayed some orders. THey came to me and told me, and ask everyone on order. They knew right away and I told them what was going on. If you want to stick up for him thats fine, but if you cant take 2 minutes to answer a simple email, you probably should not be in this business.

toner123

Hey Hey now I don't want to go to war so keep that in mind lol. I think along the lines it is more like why is another forum sponsor jumping in here and commenting about this when he is also a wheel supplier. Weather what he is doing is wrong or not just kinda makes it look like hey this is what you get for doing business with him should have done it with me etc etc. No need to make this a drama thread but I just think from your post thats how he was feeling. Good luck guys and hopefully you get the rims soon. I am sure Rick is working his little butt off.
Frank

daisuke149

people havnt questioned Rick's products.. or his prices.. or where they are coming from.. Only that when there is an issue everyone has to look for him and it should be the other way around. When you call call call, PM and e-mail and get no response it makes you mad. Especially when other people come on here and say, oh give him a break hes running alot of businesses. Thats his fault.. not a customers.. Or when someone says I can talk to Rick every day i'll get you an update.. which means you can reach him, so hes either screening calls, avoiding etc. Again its up to Rick to reach out to the customers. Thats called good service. Its something every company should aspire too. And THAT is the beef that Frank had. He never questioned anything else. and you may say you'd take your business somewhere else cus of a few things I am sure there are people saying they would rather go to someone other than Rick due to the communication issues. But really makes me mad that someone comes on here and says "Frank maybe what you SHOULD have done is blah blah blah" comeon.. Frank did nothing wrong. He asked about a product, he paid for it and he got told a delivery time. When that didnt happen, he tried to reach out and got Ignored.

Btw, this is over for Frank at least (for now), hopefully all his other customers have gotten some response as well. And Hey Frank when do we get to see the vehicle then...