Fontana Nissan Issue Problem !

specZ · 11-10-2010, 12:18 AM

Quote:

Originally Posted by AsmMugen

ok here it goes my navi system is aftermarket the lights headlights are aftermarket too as you guys have seen from the pictures i have posted the lights were fine the day we purchased the car but the next day they started acting up now the navi is aftermarket eclipse now the thing im mad about is i took it the next day to the dealer they said we will take care of it i said ok the guy at the dealer service advisor says he cannot do nothing about it said he has to make a few calls whatever i was hoping for them to call me back that was three weeks ago no answer i said ok so i wen't in today and they are just giving me the run around i ask to speak to danny which he was there but they gave me the dumb hindu guy that does not know **** now about the lights is the same **** i spoke to jamaica says it cost a lot of money to get them fix cuz they turn off and on flicker whatever don't get me wrong they are going to fix the problem but who knows when i ask if they can put all stock parts on the car they said no i told them even though u fix the lights i know ima have problems in the long run so why not put the stock original lights im honestly frustrated the car was not cheap 35k + plus i put money down 3k and im having these problems that i should be having why pay for a car that cost a lot if it does not even work properly sorry i suck at typing my english sucks so their now you guys know my problem another thing that bother me is that they kept giving me different service advisors that don't know **** i was like wtf and to think i was going to work for this dealer ah hell no

Allright dude so here goes, Sorry to hear your going through this but I really hope you covered yourself and got something in writting with reguards to the aftermarket equipment being warranted by nissan,or in this case,fontana nissan. If not, you should speak with Scott as mentioned in prior posts as those aftermarket items more than likely flowed through that parts department. You have to see it from the dealers side too, they seem like theyre trying to help out based on what you posted, but your average service writter does NOT deal with aftermarket items on a new car. Now couple the fact that youve gone through 2? 3? different "advisors", and you have the situation you're in now. FYI, sales people are aren't going to be much help as they are generally in... SALES. Hope you get those issues ironed out as I went through something similar to this with my previous car and I know this can really sour any new/used car purchase.

AsmMugen · 11-10-2010, 12:39 AM

Quote:

Originally Posted by Triple's

I might suggest to speak to Scott, If there is anyone who can help it would be him. I might also suggest to not say anything anymore till you have dealt with Scott Personally. I've been there and Met Scott, Danny, and Frank all are great guys, and I have nothing negative to say. Sorry for your situation but I'm pretty sure they will get it right. Remind them you're a board member on here, and Good Luck

hey thnx for the kind words will do that

370Z JT · 11-10-2010, 12:46 AM

so the LED lights are fine but the OEM HID lights flicker?

AsmMugen · 11-10-2010, 12:52 AM

Quote:

Originally Posted by 370Z JT

so the LED lights are fine but the OEM HID lights flicker?

oem hid lights work fine its the led lights that are giving me problem sorry i didn't mention that earlier

sorry

AsmMugen · 11-10-2010, 01:04 AM

Quote:

Originally Posted by specZ

Allright dude so here goes, Sorry to hear your going through this but I really hope you covered yourself and got something in writting with reguards to the aftermarket equipment being warranted by nissan,or in this case,fontana nissan. If not, you should speak with Scott as mentioned in prior posts as those aftermarket items more than likely flowed through that parts department. You have to see it from the dealers side too, they seem like theyre trying to help out based on what you posted, but your average service writter does NOT deal with aftermarket items on a new car. Now couple the fact that youve gone through 2? 3? different "advisors", and you have the situation you're in now. FYI, sales people are aren't going to be much help as they are generally in... SALES. Hope you get those issues ironed out as I went through something similar to this with my previous car and I know this can really sour any new/used car purchase.

i have full warranty on the parts im not that dumb to buy a car as is

thnx for your advise i just honestly hate the fact on how they handle things there

xdeslitx · 11-10-2010, 01:27 AM

I can personally vouch for fontana nissan. Gus, Scott, Chris, Frank and Dom have been nothing but helpful.
I actually had an issue today, I don't think I should go into detail but let's just say that it had something to do with water and aftermarket parts and they worked it out for me.

THANKS AGAIN GUYS.

xdeslitx · 11-10-2010, 01:33 AM

Quote:

Originally Posted by specZ

FYI, sales people are aren't going to be much help as they are generally in... SALES. Hope you get those issues ironed out as I went through something similar to this with my previous car and I know this can really sour any new/used car purchase.

^^

From your post, it sounded like you were speaking to the sales people instead of the service guys. Try speaking to Gus in Service or Scott in parts.

phelan · 11-10-2010, 01:38 AM

Frank has been nothing but top notch in helping me out with my car, and Jerome has also been very responsive. I've nothing but good things to say about Fontana Nissan. Hope you get it worked out with them. Please make sure you talk to at least Scott or Frank before you start throwing things out there though. And to be fair, you are acknowledging you have aftermarket parts, parts a typical Nissan warranty would not cover (LEDs in your headlights, aftermarket navi, etc.) which puts most dealerships in a bind already. Fontana is already trying to help you out, which is a plus in my book.

xdeslitx · 11-10-2010, 01:39 AM

Quote:

Originally Posted by phelan

Frank has been nothing but top notch in helping me out with my car, and Jerome has also been very responsive. I've nothing but good things to say about Fontana Nissan. Hope you get it worked out with them. Please make sure you talk to at least Scott or Frank before you start throwing things out there though. And to be fair, you are acknowledging you have aftermarket parts, which puts most dealerships in a bind already. Fontana is already trying to help you out, which is a plus in my book.

Not a derail...but who's Jerome? I've been there so many times but I never met a Jerome.

phelan · 11-10-2010, 01:42 AM

Jerome Porter?

I dunno, the past two times I took the car for service, I spoke with Frank and Jerome.

AsmMugen · 11-10-2010, 02:19 AM

I hope next time i go there i can speak with danny or scott or if you guys are viewing this please contact me through pm the good they are going to fix my problem the bad i just don't know when

once again thnx fellas for all your help

don't let my post stop any of you guys from going there just wanted to share my experience

xdeslitx · 11-10-2010, 03:12 AM

Quote:

Originally Posted by AsmMugen

I hope next time i go there i can speak with danny or scott or if you guys are viewing this please contact me through pm the good they are going to fix my problem the bad i just don't know when

once again thnx fellas for all your help

don't let my post stop any of you guys from going there just wanted to share my experience

shoot them a PM
Nissan 370Z Forum - View Profile: Scott@FontanaNissan
I'm sure they'll help you out if it is something they can work with.

AsmMugen · 11-10-2010, 03:50 PM

Im so glad i made this post they r finally doing something about it thank god they are on top of it guys

ps my visit yesterday wasn't all that bad they detail the car did a pretty good job my first oil change is free im kinda feeling better we will see how it goes ill keep you guys updated so far so good

Trips · 11-10-2010, 03:53 PM

Quote:

Originally Posted by AsmMugen

Im so glad i made this post they r finally doing something about it thank god they are on top of it guys

ps my visit yesterday wasn't all that bad they detail the car did a pretty good job my first oil change is free im kinda feeling better we will see how it goes ill keep you guys updated so far so good

Thats good to hear.

AsmMugen · 11-10-2010, 03:59 PM

Quote:

Originally Posted by Triple's

Thats good to hear.

yeah im happy so far

11-10-2010, 12:46 AM	#18 (permalink)
370Z JT A True Z Fanatic Join Date: Jan 2010 Location: United States Posts: 2,905 Drives: 370Z PW 7AT Rep Power: 378	so the LED lights are fine but the OEM HID lights flicker? __________________ Click for My Journal Top Secret \| EVO-R \| Fujimura Auto \| Shine Auto \| Seibon \| MRWorks \| Swift \| SPC \| SSR \| UpRev \| Project Kics \| NST \| Titek \| Eibach \| Nismo \| Whiteline \| Quaife \| Invidia \| Fly1 \| CF Element \| Carbon Signal

11-10-2010, 01:38 AM	#23 (permalink)
phelan A True Z Fanatic Join Date: Apr 2009 Location: CA Age: 38 Posts: 9,513 Drives: Scoobaroo Rep Power: 3406	Frank has been nothing but top notch in helping me out with my car, and Jerome has also been very responsive. I've nothing but good things to say about Fontana Nissan. Hope you get it worked out with them. Please make sure you talk to at least Scott or Frank before you start throwing things out there though. And to be fair, you are acknowledging you have aftermarket parts, parts a typical Nissan warranty would not cover (LEDs in your headlights, aftermarket navi, etc.) which puts most dealerships in a bind already. Fontana is already trying to help you out, which is a plus in my book. __________________ 凛 ('Rin') - 2009 Nissan 370Z With silence comes peace. With peace comes freedom. With freedom comes silence.

11-10-2010, 01:42 AM	#25 (permalink)
phelan A True Z Fanatic Join Date: Apr 2009 Location: CA Age: 38 Posts: 9,513 Drives: Scoobaroo Rep Power: 3406	Jerome Porter? I dunno, the past two times I took the car for service, I spoke with Frank and Jerome. __________________ 凛 ('Rin') - 2009 Nissan 370Z With silence comes peace. With peace comes freedom. With freedom comes silence.

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11-10-2010, 01:27 AM	#21 (permalink)
xdeslitx A True Z Fanatic Join Date: Jul 2010 Location: Tu-jungle, CA Posts: 13,045 Drives: Yaris Rep Power: 62	I can personally vouch for fontana nissan. Gus, Scott, Chris, Frank and Dom have been nothing but helpful. I actually had an issue today, I don't think I should go into detail but let's just say that it had something to do with water and aftermarket parts and they worked it out for me. THANKS AGAIN GUYS.

11-10-2010, 02:19 AM	#26 (permalink)
AsmMugen Base Member Join Date: Oct 2010 Location: So Cal Posts: 154 Drives: 09 370Z Rep Power: 14	I hope next time i go there i can speak with danny or scott or if you guys are viewing this please contact me through pm the good they are going to fix my problem the bad i just don't know when once again thnx fellas for all your help don't let my post stop any of you guys from going there just wanted to share my experience

11-10-2010, 03:50 PM	#28 (permalink)
AsmMugen Base Member Join Date: Oct 2010 Location: So Cal Posts: 154 Drives: 09 370Z Rep Power: 14	Im so glad i made this post they r finally doing something about it thank god they are on top of it guys ps my visit yesterday wasn't all that bad they detail the car did a pretty good job my first oil change is free im kinda feeling better we will see how it goes ill keep you guys updated so far so good