!!For 370Z Owners with the Stuck Hatch Release Issue!!

FricFrac · 11-22-2009, 08:14 PM

Quote:

Originally Posted by Jack370Z

Glad you had a good experience...that has not been the case here. I've been to the dealership I bought the Z from and another I didn't...neither would acknowledge the fix we KNOW works and Nissan has no response. It's sad...I am considering buying the springs myself (so I can get into the back of my Z) but feel Nissan needs to acknowledge the problem, fix and pay for it.

Did they acknowledge it was broken at least?

Jack370Z · 11-23-2009, 03:14 AM

No Nissan has not acknowledged there is even a problem. I have not been able to replicate the problem once the car is warm although it has been getting worse and even took several trys on a warm day after driving for 20 to 30 miles when I stopped for fuel.

The One to One program called two days ago and I jumped on them with the problem, gave them my case # and complained. We'll see if attacking from another angle helps. The serv mgr at the dealership promised a callback today but I'll believe that when I hear the phone ring.

Jack370Z · 11-25-2009, 03:37 PM

Well...I got the call. The serv mgr asked me to stop by and put the new longer springs in my Z. I did and wow what a difference. The hatch literally jumps open. So much it actually bounces a little. I feel sure it will calm down and be fine in a few days. This whole process has helped develop a better working relationship with the dealership and should improve my service experience for the future. The 370 is a new experience for service departments so we're learning together.

spearfish25 · 11-22-2009, 04:20 PM

I just did the 3 penny fix today and it works great. Not worth all the haggling with Nissan. (though this could be my last Nissan given how crumby their service is)

kdo2milger · 11-22-2009, 06:34 PM

just keep an eye on the three penny trick...

it worked flawlessly for the first two weeks then started to act up after that...whereas it was intermitten just as it was without the pennies...

theDreamer · 12-03-2009, 09:34 AM

Ugh...I have this issue, two days now I have been unable to open the hatch unless I hit the button twice and on the second try I still have to push up a little to get it to pop all the way. I will call the number tomorrow or this afternoon if I have some free time, but I need to schedule an appointment at the dealership also to get a rattle looked at. Maybe they will order these for me also if I can prove it is messed up.

kdo2milger · 12-03-2009, 11:20 AM

Quote:

Originally Posted by theDreamer

Ugh...I have this issue, two days now I have been unable to open the hatch unless I hit the button twice and on the second try I still have to push up a little to get it to pop all the way. I will call the number tomorrow or this afternoon if I have some free time, but I need to schedule an appointment at the dealership also to get a rattle looked at. Maybe they will order these for me also if I can prove it is messed up.

whats weird is how intermittent this issue is...some get it right off the bat others dont have issues till 6 months down the road...

i can tell you know Dreamer once you get the longer ones like me and vipor have youll be glad you got them

370Zsteve · 12-08-2009, 07:12 PM

Quote:

Originally Posted by kdo2milger

whats weird is how intermittent this issue is...some get it right off the bat others dont have issues till 6 months down the road...

i can tell you know Dreamer once you get the longer ones like me and vipor have youll be glad you got them

Some cars are built in December 2008 (mine, has problem)....some cars are built in March 2009, eh? Does Nissan have just one plant where these are produced? I have no idea...anyone know?

hoodust · 12-19-2009, 09:26 PM

Quote:

Originally Posted by 370Zsteve

Some cars are built in December 2008 (mine, has problem)....some cars are built in March 2009, eh? Does Nissan have just one plant where these are produced? I have no idea...anyone know?

As far as I know, they are all from one plant. According to the M in our VIN's, they are produced at Nissan's plant in Tochigi prefecture (Kaminokawa is the town to be precise).

370Z VIN no Decoding!

Mine has stuck (requiring 2 presses) since day one. The pennies work but I'm going to have them replace the springs because this is a new car (sport spoiler btw). Great thread!

theDreamer · 12-03-2009, 01:07 PM

Oh I can bet, I do wonder if the cold has anything to do with it here. The only other time I have had the issue was when it rained really heavy once and even then it was a bit "cooler."

nolan · 12-04-2009, 10:27 AM

Cold does not have anything to do with hatch sticking. I live in FL and had the same problem all summer long. It started about five month after I purchases car.

370Zsteve · 12-08-2009, 07:14 PM

Quote:

Originally Posted by nolan

Cold does not have anything to do with hatch sticking. I live in FL and had the same problem all summer long. It started about five month after I purchases car.

I respectfully disagree. It only does it on mine when the temps drop below 40

TacoZ · 12-09-2009, 01:09 AM

Quote:

Originally Posted by 370Zsteve

I respectfully disagree. It only does it on mine when the temps drop below 40

Same here! It only gets stuck when it's cold!

oo7mech · 12-14-2009, 01:50 PM

I just got my Z last week and i couldn't figure out how to open the hatch. I felt sooo dumb. I looked for a button all inside, i went to the outside of the hatch like a Infiniti looking for a button. COULDN'T FIND IT.

So, I looked at the owner's manual. "oh there it is."

I had read this thread, before i opened my hatch for the first time thinking, " oh its a new car, it won't get stuck." BAM! it was it was stuck. So i relocked, unlocked then i had to manually lift it.

Is it supposed to lift by itself?

TipsZ · 12-04-2009, 02:13 PM

I've had this issue since about a month after I received the vehicle (April 09). Thus I take the Z to the Nissan Dealership. Yet when I get there, the trunk release works PERFECTLY. WTF??!!?!! When I get it back home, the next morning it gets stuck again. Next few days, at work when attempting to open up the hatch to get my laptop out, it gets stuck. Grrrr .. So take it back again, and what do you know .. I can not recreate the problem in front of the Nissan Technician. Even as cordial as he was, he stated that he can not do anything until after he has experienced or recreated the issue.

So can someone PLEASE tell me, what is the 3 penny trick?

View Poll Results: Does your rear hatch get stuck?
YES (ALL THE TIME!!!)	403	38.82%
YES (Sometime)	452	43.55%
NO (Never!)	183	17.63%
Voters: 1038. You may not vote on this poll

11-22-2009, 04:20 PM	#4 (permalink)
spearfish25 A True Z Fanatic Join Date: Mar 2009 Location: Naples, FL Posts: 4,117 Drives: to work Rep Power: 1857	I just did the 3 penny fix today and it works great. Not worth all the haggling with Nissan. (though this could be my last Nissan given how crumby their service is) __________________ 2013 Cadillac V-Wagon, RIP Z

11-22-2009, 06:34 PM	#5 (permalink)
kdo2milger OG Priesthood Join Date: Feb 2009 Location: Fargo, ND Posts: 17,859 Drives: NISMO T Rep Power: 60	just keep an eye on the three penny trick... it worked flawlessly for the first two weeks then started to act up after that...whereas it was intermitten just as it was without the pennies... __________________ Project *NISMO*

12-03-2009, 09:34 AM	#6 (permalink)
theDreamer A True Z Fanatic Join Date: Feb 2009 Location: Texas Posts: 30,879 Drives: 370z Rep Power: 4211	Ugh...I have this issue, two days now I have been unable to open the hatch unless I hit the button twice and on the second try I still have to push up a little to get it to pop all the way. I will call the number tomorrow or this afternoon if I have some free time, but I need to schedule an appointment at the dealership also to get a rattle looked at. Maybe they will order these for me also if I can prove it is messed up. __________________ theDreamer's Z // Fast Intentions // Uprev // GTM // HKS // TEIN theDreamer's Silvia // URAS // GREDDY Houston Zs // Facebook // Twitter // Instagram

12-03-2009, 01:07 PM	#10 (permalink)
theDreamer A True Z Fanatic Join Date: Feb 2009 Location: Texas Posts: 30,879 Drives: 370z Rep Power: 4211	Oh I can bet, I do wonder if the cold has anything to do with it here. The only other time I have had the issue was when it rained really heavy once and even then it was a bit "cooler." __________________ theDreamer's Z // Fast Intentions // Uprev // GTM // HKS // TEIN theDreamer's Silvia // URAS // GREDDY Houston Zs // Facebook // Twitter // Instagram

11-23-2009, 03:14 AM	#2 (permalink)
Jack370Z Base Member Join Date: Oct 2009 Location: South Carolina Posts: 128 Drives: 09 370Z Plat SP 6MT Rep Power: 16	No Nissan has not acknowledged there is even a problem. I have not been able to replicate the problem once the car is warm although it has been getting worse and even took several trys on a warm day after driving for 20 to 30 miles when I stopped for fuel. The One to One program called two days ago and I jumped on them with the problem, gave them my case # and complained. We'll see if attacking from another angle helps. The serv mgr at the dealership promised a callback today but I'll believe that when I hear the phone ring.

11-25-2009, 03:37 PM	#3 (permalink)
Jack370Z Base Member Join Date: Oct 2009 Location: South Carolina Posts: 128 Drives: 09 370Z Plat SP 6MT Rep Power: 16	Well...I got the call. The serv mgr asked me to stop by and put the new longer springs in my Z. I did and wow what a difference. The hatch literally jumps open. So much it actually bounces a little. I feel sure it will calm down and be fine in a few days. This whole process has helped develop a better working relationship with the dealership and should improve my service experience for the future. The 370 is a new experience for service departments so we're learning together.

12-04-2009, 10:27 AM	#11 (permalink)
nolan Base Member Join Date: Apr 2009 Location: FL Posts: 18 Drives: 09 Nissan 370Z M6 Rep Power: 17	Hatch Sticking Cold does not have anything to do with hatch sticking. I live in FL and had the same problem all summer long. It started about five month after I purchases car.

12-14-2009, 01:50 PM	#14 (permalink)
oo7mech Enthusiast Member Join Date: Dec 2009 Location: Allen TX Posts: 328 Drives: White 370z Sport 7AT Rep Power: 16	I just got my Z last week and i couldn't figure out how to open the hatch. I felt sooo dumb. I looked for a button all inside, i went to the outside of the hatch like a Infiniti looking for a button. COULDN'T FIND IT. So, I looked at the owner's manual. "oh there it is." I had read this thread, before i opened my hatch for the first time thinking, " oh its a new car, it won't get stuck." BAM! it was it was stuck. So i relocked, unlocked then i had to manually lift it. Is it supposed to lift by itself?

12-04-2009, 02:13 PM	#15 (permalink)
TipsZ Track Member Join Date: Mar 2009 Location: Lithia, FL Age: 52 Posts: 552 Drives: 09 Nissan 370z CS M6 Rep Power: 187	I've had this issue since about a month after I received the vehicle (April 09). Thus I take the Z to the Nissan Dealership. Yet when I get there, the trunk release works PERFECTLY. WTF??!!?!! When I get it back home, the next morning it gets stuck again. Next few days, at work when attempting to open up the hatch to get my laptop out, it gets stuck. Grrrr .. So take it back again, and what do you know .. I can not recreate the problem in front of the Nissan Technician. Even as cordial as he was, he stated that he can not do anything until after he has experienced or recreated the issue. So can someone PLEASE tell me, what is the 3 penny trick? __________________ Dynojet 285 HP/245 TQ (pre CBE)// Agency Power CBE // GTM Test Pipes // JWT Pop Chargers // B&M Short Shifter // Eibach Springs // Powder-coated Akebono's // Powder-coated Strut Bar // Black Chromed 19" Rays // // Redline Designs Graphics TipsZ journal

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