My vehicle delivery nightmare.

BrianUSMC · 06-23-2009, 08:00 AM

Hey there everyone,

As most of you are aware my wife had to take delivery of my Z because I am still stuck on deployment. At any rate, the dealer in Georgia that the car was delivered to was a nightmare. Attached is the letter that I have sent out. Let me know if you all have any more suggestions.

Bottom line is, the car is safely at my home and the deal is done, but wow, I still just can't believe a person would treat other people like this. Makes me sorry for other customers. I am sure, as he said, 'customers' of his get treated better, but MAN, what about the servicing and Future business you lose by treating someone like this!

Regards,
Brian

sig11 · 06-23-2009, 08:14 AM

Wow that is pretty terrible, Brian. Good luck.

BrianUSMC · 06-23-2009, 08:20 AM

Quote:

Originally Posted by sig11

Wow that is pretty terrible, Brian. Good luck.

I sent the complaint to the BBB, they asked what I want to be done to resolve the issue: I just said an apology to my wife by that dude. Fat chance of that happening, but hey, I have to fight for her!

Luckily, she and I saved all the voicemails and statements they made.

r/
B

theDreamer · 06-23-2009, 08:33 AM

Just got done reading the letter, wow that is just wrong. Would not expect much from the dealership in an apology, but it was good to see another dealership step in and big up.

nogoodname · 06-23-2009, 09:00 AM

they totally treated her badly.....sooo not cool.
i have a tendency to cause scenes in situations like this but clam though.....lol

dealerships are quite cocky, so i expect nothing from them and u'd probably receive a free oil coupon from Nissan consumer affairs

Reality · 06-23-2009, 09:22 AM

Wow, that is totally unacceptable.. I am sorry to hear about your experience.

Glad to hear that the z is safe in your possession

FuszNissan · 06-23-2009, 09:56 AM

Wow, if you need any help with features or options, just PM. I can have one of my sales consults go over the car with you over the phone. I know its a litttle more difficult, but willing to help.

zZSportZz · 06-23-2009, 10:37 AM

Absolutely incredible lack of business sense on their part...its mind boggling.

Honestly, I would have refused delivery and walked out.

Mike · 06-23-2009, 10:37 AM

Wow, that is terrible Brian. I am really surprised too, that used to be a great dealership. A friend of mine was the parts manager there for several years, and they replaced the engine on my 350z under warranty for me when Atlanta dealers gave me trouble. Things must have changed.

cossie1600 · 06-23-2009, 10:59 AM

sorry to hear that, as I have said, nissan has terrible customer service. I am amazed at how badly they treated you as a captain in the military. anyway you probably won't get anything in return, but I would trash these guys anyway I can to discourage potential customers.

also bbb is useless, don't expect anything from them. send the letter directly to the owner, not manager

BrianUSMC · 06-23-2009, 11:12 AM

Quote:

Originally Posted by FuszNissan

Wow, if you need any help with features or options, just PM. I can have one of my sales consults go over the car with you over the phone. I know its a litttle more difficult, but willing to help.

Thanks man, I have heard great things about you and your dealership on here. I should have just asked MAS to deliver the vehicle to you all and enjoyed the long drive home in my new car. I will call you when I inevitably get confused with the MusicBox.

Quote:

Originally Posted by zZSportZz

Absolutely incredible lack of business sense on their part...its mind boggling.

Honestly, I would have refused delivery and walked out.

Yeah, I argued that he was risking me not taking delivery over that silly decal issue, but in the long run, MAS (the factory supplier) had done such a god job taking care of me and the vehicle was there (the dealership didn't own the vehicle), ready, ahead of schedule. I just wanted Jenney to get out of there with the car and let me fight the fight after the tactical withdrawal.

Quote:

Originally Posted by Mike

Wow, that is terrible Brian. I am really surprised too, that used to be a great dealership. A friend of mine was the parts manager there for several years, and they replaced the engine on my 350z under warranty for me when Atlanta dealers gave me trouble. Things must have changed.

Mike, don't get me wrong, I know of at least one dude on here that purchased from them, and I am sure his experience was vastly different b/c he was a 'customer.' I hope that, as I said in the letter, upper management does not condone one person's (Sales Mgr) actions and this doesn't represent the dealership as a whole. But as it stands, that is the Sales Manager, and he kind of represents the Vaden Nissan flag, as such, if you will.

r/
Brian

btw, thanks for all your positive support. Makes me feel like we did the right thing.

INTENSEPOWER · 06-23-2009, 11:12 AM

That's absolutely aweful. Call a local new station and report that, guarantee they change their story and attitude real quick. I'm interested to hear the outcome once that hits Nissan Corporate.

Maybe Mr. Fusz can enlighten us (Being a dealership owner) what may happen in this instance once Nissan gets a letter like this. Just curious

SoCal 370Z · 06-23-2009, 11:20 AM

There are days when I think this once great country has all but gone to hell, and after reading situations like this...I'm sure of it.

Thank you for serving our country.

Here is a link for all of us to comment: http://www.vadennissan.com/contact-form.htm

They just received a piece of my mind.

FuszNissan · 06-23-2009, 12:18 PM

Quote:

Originally Posted by INTENSEPOWER

That's absolutely aweful. Call a local new station and report that, guarantee they change their story and attitude real quick. I'm interested to hear the outcome once that hits Nissan Corporate.

Maybe Mr. Fusz can enlighten us (Being a dealership owner) what may happen in this instance once Nissan gets a letter like this. Just curious

I am not going to get into to much detail due to the politics, but I doubt anything will happen or become of this; it's sad. Nissan will contact the dealer, but ulitmately it's up to that idividual/Dealer to correct there actions. Nissan is just going to make it aware to the Dealer that this customer is unhappy. BB will do the same thing. With that said, I would send it directly to the Owner and just let him know that he will be losing more than just one customer. The Owner will care more about the issue then the BBB/Nissan.

There are just my opinions, from dealing with the same issues over time.

Santent · 06-23-2009, 01:06 PM

When you get back home (or if you are already) you need to go pull a terminator on that guy BOOM BOOM BOOM!!!!!

Seriously though, if they got a destination payment they should be happy for easy money, that guy who shall not be named is obviously upset at his fail life. LOL he probably wants to buy/ride in a 370z himself but cant afford it!!! Now that is LOL OWNED!!!

06-23-2009, 08:33 AM	#4 (permalink)
theDreamer A True Z Fanatic Join Date: Feb 2009 Location: Texas Posts: 30,879 Drives: 370z Rep Power: 4210	Just got done reading the letter, wow that is just wrong. Would not expect much from the dealership in an apology, but it was good to see another dealership step in and big up. __________________ theDreamer's Z // Fast Intentions // Uprev // GTM // HKS // TEIN theDreamer's Silvia // URAS // GREDDY Houston Zs // Facebook // Twitter // Instagram

06-23-2009, 09:22 AM	#6 (permalink)
Reality Enthusiast Member Join Date: Dec 2008 Location: Toronto, Canada Posts: 290 Drives: '06 PPW GT Rep Power: 16	Wow, that is totally unacceptable.. I am sorry to hear about your experience. Glad to hear that the z is safe in your possession __________________ //2005 35th SB #81 [tyra] SOLD //2006 GT PPW SOLD

06-23-2009, 09:56 AM	#7 (permalink)
FuszNissan A True Z Fanatic Join Date: May 2009 Location: St. Louis Posts: 14,275 Drives: Pure Sex Rep Power: 541	Wow, if you need any help with features or options, just PM. I can have one of my sales consults go over the car with you over the phone. I know its a litttle more difficult, but willing to help. __________________ Mods: Too Many to list! LouFuszNissan ZDAYZ 2012

06-23-2009, 10:37 AM	#9 (permalink)
Mike The370Z.com Sponsor Join Date: Jun 2009 Location: Loganville, GA Posts: 5,944 Drives: 370z Rep Power: 2185	Wow, that is terrible Brian. I am really surprised too, that used to be a great dealership. A friend of mine was the parts manager there for several years, and they replaced the engine on my 350z under warranty for me when Atlanta dealers gave me trouble. Things must have changed. __________________ NISSAN: 75 280Z / 86 300ZX GLL /87 Sentra SE / 03 350Z / 23 Z Porsche: 93 968 / 23 Macan GTS / 93 968

06-23-2009, 11:20 AM	#13 (permalink)
SoCal 370Z A True Z Fanatic Join Date: Feb 2009 Location: US of A Posts: 2,842 Drives: Answers Rep Power: 33	There are days when I think this once great country has all but gone to hell, and after reading situations like this...I'm sure of it. Thank you for serving our country. Here is a link for all of us to comment: http://www.vadennissan.com/contact-form.htm They just received a piece of my mind. __________________ ( Click to show/hide ) Why I NEVER say NO to the Panda Lou Fusz!!! Last edited by SoCal 370Z; 06-23-2009 at 11:22 AM.

06-23-2009, 08:14 AM	#2 (permalink)
sig11 A True Z Fanatic Join Date: Jun 2009 Location: Detroit Posts: 1,294 Drives: 09 370Z Red Sport-MT Rep Power: 17	Wow that is pretty terrible, Brian. Good luck.

06-23-2009, 09:00 AM	#5 (permalink)
nogoodname Lifetime Premium Join Date: Nov 2008 Location: Montreal Posts: 22,357 Drives: E46 M3 Rep Power: 1764	they totally treated her badly.....sooo not cool. i have a tendency to cause scenes in situations like this but clam though.....lol dealerships are quite cocky, so i expect nothing from them and u'd probably receive a free oil coupon from Nissan consumer affairs

06-23-2009, 10:37 AM	#8 (permalink)
zZSportZz A True Z Fanatic Join Date: Mar 2009 Location: Maryland Posts: 1,095 Drives: 370z Blk on Blk 6MT Rep Power: 18	Absolutely incredible lack of business sense on their part...its mind boggling. Honestly, I would have refused delivery and walked out.

06-23-2009, 10:59 AM	#10 (permalink)
cossie1600 A True Z Fanatic Join Date: Jun 2009 Location: californee way Posts: 5,380 Drives: 370, Leaf Rep Power: 29	sorry to hear that, as I have said, nissan has terrible customer service. I am amazed at how badly they treated you as a captain in the military. anyway you probably won't get anything in return, but I would trash these guys anyway I can to discourage potential customers. also bbb is useless, don't expect anything from them. send the letter directly to the owner, not manager

06-23-2009, 11:12 AM	#12 (permalink)
INTENSEPOWER Not a Sponsor Join Date: Nov 2008 Location: Gilbert, AZ Posts: 1,292 Drives: 1000+hp Widebody G Rep Power: 253	That's absolutely aweful. Call a local new station and report that, guarantee they change their story and attitude real quick. I'm interested to hear the outcome once that hits Nissan Corporate. Maybe Mr. Fusz can enlighten us (Being a dealership owner) what may happen in this instance once Nissan gets a letter like this. Just curious

06-23-2009, 01:06 PM	#15 (permalink)
Santent Base Member Join Date: Jun 2009 Location: Ft. Worth, TX Posts: 79 Drives: 09 Mont Blue 370z Rep Power: 15	When you get back home (or if you are already) you need to go pull a terminator on that guy BOOM BOOM BOOM!!!!! Seriously though, if they got a destination payment they should be happy for easy money, that guy who shall not be named is obviously upset at his fail life. LOL he probably wants to buy/ride in a 370z himself but cant afford it!!! Now that is LOL OWNED!!!

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