My vehicle delivery nightmare.
 

Hey there everyone,

As most of you are aware my wife had to take delivery of my Z because I am still stuck on deployment. At any rate, the dealer in Georgia that the car was delivered to was a nightmare. Attached is the letter that I have sent out. Let me know if you all have any more suggestions.

Bottom line is, the car is safely at my home and the deal is done, but wow, I still just can't believe a person would treat other people like this. Makes me sorry for other customers. I am sure, as he said, 'customers' of his get treated better, but MAN, what about the servicing and Future business you lose by treating someone like this!

Regards,
Brian

Wow that is pretty terrible, Brian. Good luck.

I sent the complaint to the BBB, they asked what I want to be done to resolve the issue: I just said an apology to my wife by that dude. Fat chance of that happening, but hey, I have to fight for her!

Luckily, she and I saved all the voicemails and statements they made.

r/
B

Just got done reading the letter, wow that is just wrong. Would not expect much from the dealership in an apology, but it was good to see another dealership step in and big up.

they totally treated her badly.....sooo not cool.
i have a tendency to cause scenes in situations like this but clam though.....lol


dealerships are quite cocky, so i expect nothing from them and u'd probably receive a free oil coupon from Nissan consumer affairs

Wow, that is totally unacceptable.. I am sorry to hear about your experience.

Glad to hear that the z is safe in your possession:tup:

Wow, if you need any help with features or options, just PM. I can have one of my sales consults go over the car with you over the phone. I know its a litttle more difficult, but willing to help.

Absolutely incredible lack of business sense on their part...its mind boggling.

Honestly, I would have refused delivery and walked out.

Wow, that is terrible Brian. I am really surprised too, that used to be a great dealership. A friend of mine was the parts manager there for several years, and they replaced the engine on my 350z under warranty for me when Atlanta dealers gave me trouble. Things must have changed.

sorry to hear that, as I have said, nissan has terrible customer service. I am amazed at how badly they treated you as a captain in the military. anyway you probably won't get anything in return, but I would trash these guys anyway I can to discourage potential customers.

also bbb is useless, don't expect anything from them. send the letter directly to the owner, not manager

Thanks man, I have heard great things about you and your dealership on here. I should have just asked MAS to deliver the vehicle to you all and enjoyed the long drive home in my new car. I will call you when I inevitably get confused with the MusicBox. :icon17:

Yeah, I argued that he was risking me not taking delivery over that silly decal issue, but in the long run, MAS (the factory supplier) had done such a god job taking care of me and the vehicle was there (the dealership didn't own the vehicle), ready, ahead of schedule. I just wanted Jenney to get out of there with the car and let me fight the fight after the tactical withdrawal.

Mike, don't get me wrong, I know of at least one dude on here that purchased from them, and I am sure his experience was vastly different b/c he was a 'customer.' I hope that, as I said in the letter, upper management does not condone one person's (Sales Mgr) actions and this doesn't represent the dealership as a whole. But as it stands, that is the Sales Manager, and he kind of represents the Vaden Nissan flag, as such, if you will.


r/
Brian

btw, thanks for all your positive support. Makes me feel like we did the right thing. :tup:

That's absolutely aweful. Call a local new station and report that, guarantee they change their story and attitude real quick. I'm interested to hear the outcome once that hits Nissan Corporate.

Maybe Mr. Fusz can enlighten us (Being a dealership owner) what may happen in this instance once Nissan gets a letter like this. Just curious

There are days when I think this once great country has all but gone to hell, and after reading situations like this...I'm sure of it. :shakes head:

:usa: Thank you for serving our country.

Here is a link for all of us to comment: http://www.vadennissan.com/contact-form.htm

They just received a piece of my mind.

I am not going to get into to much detail due to the politics, but I doubt anything will happen or become of this; it's sad. Nissan will contact the dealer, but ulitmately it's up to that idividual/Dealer to correct there actions. Nissan is just going to make it aware to the Dealer that this customer is unhappy. BB will do the same thing. With that said, I would send it directly to the Owner and just let him know that he will be losing more than just one customer. The Owner will care more about the issue then the BBB/Nissan.

There are just my opinions, from dealing with the same issues over time.

When you get back home (or if you are already) you need to go pull a terminator on that guy BOOM BOOM BOOM!!!!! :owned:

Seriously though, if they got a destination payment they should be happy for easy money, that guy who shall not be named is obviously upset at his fail life. LOL he probably wants to buy/ride in a 370z himself but cant afford it!!! Now that is LOL OWNED!!!