06-24-2009, 03:25 PM
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#11 (permalink)
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A True Z Fanatic
Join Date: May 2009
Location: St. Louis
Posts: 14,275
Drives: Pure Sex
Rep Power: 544
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Quote:
Originally Posted by sasjustgotaz
Fusz you can back this up “its not always the retailer that causes the bad experience, sometime the customer causes it for themselves.”
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There are cases in which I can agree with you. But this is not one of those cases. I am just beating a dead horse here. But define a "courtesy delivery"
I don't think you will find, throw someone the keys in the definition. This can go back and forth all day long, but in the short, the dealership just lost a lot of money in service, because the salesmanager didn't feel that they should have cared becasue they didn't get the sale. I am not going to comment on this anymore. You can look at it at every angle, bottom line, the Dealer and Nissan may have just lost a customer for life.
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