The Z Store not responding to e-mails

dislimn · 12-12-2014, 04:49 PM

Wednesday morning: E-mailed pictures of a concern of a product I received from them. E-mailed before they opened (Central vs Pacific time difference)

Thursday: E-mailed again

No response to two e-mails

Call this morning

"What e-mail did you send to?" "The only one on your website." "Well send it to Mike@ and I'll get it."

I e-mailed Mike, no response. Called and had to leave a message. No response yet.

This typical for those guys??

Red_Z · 12-12-2014, 05:34 PM

I emailed them regarding a product too. Took a few days, but Mike did replied eventually.

Codename067 · 12-12-2014, 08:36 PM

Nothing worse that lag when it comes down to customer service. I mean we all have our emails in our hands now 24/7...no excuse for delaying a simple question or inquiry.

kenchan · 12-12-2014, 08:50 PM

Buy from amazon

Spooler · 12-12-2014, 08:56 PM

If I have questions, I always call them or anyone I am dealing with. Emails can end up in a spam folder, etc.

Array · 12-12-2014, 08:56 PM

Have you tried sending a PM via this site to Mike? or perhaps he will see this thread

dislimn · 12-12-2014, 10:22 PM

I did call them, twice. I spoke to Mike once and said "check your e-mail buddy"

The thing is, I have pictures they need to see. That's why they need to read their e-mail... There is a point for e-mail.

dislimn · 12-12-2014, 10:23 PM

Quote:

Originally Posted by Spooler

If I have questions, I always call them or anyone I am dealing with. Emails can end up in a spam folder, etc.

That's cool man. That's what YOU do if YOU have QUESTIONS.

No questions here. I am a customer. I bought a product. It's ehhhh, I could try to explain over the phone for 30 minutes or they can simply look at some pictures in the email....

NoLaKrewe · 12-12-2014, 11:30 PM

Quote:

Originally Posted by kenchan

Buy from amazon

As informative as you are, and how much I personally like all your post.. I never thought this day would come.

I have to disagree, I'd say support the forum vendors (ones that are worth it) as Amazon isn't keeping this place alive it's the little guys trying to make a name for themself.

12-12-2014, 04:49 PM	#1 (permalink)
dislimn Base Member Join Date: Apr 2014 Location: AR Posts: 101 Drives: 14 Z Sport 6 speed Rep Power: 20	The Z Store not responding to e-mails Wednesday morning: E-mailed pictures of a concern of a product I received from them. E-mailed before they opened (Central vs Pacific time difference) Thursday: E-mailed again No response to two e-mails Call this morning "What e-mail did you send to?" "The only one on your website." "Well send it to Mike@ and I'll get it." I e-mailed Mike, no response. Called and had to leave a message. No response yet. This typical for those guys?? __________________ tell the survivors help is on the way

12-12-2014, 08:36 PM	#3 (permalink)
Codename067 Enthusiast Member Join Date: Jan 2014 Location: North Hills, CA Posts: 386 Drives: 370z, R1, 636 Rep Power: 14	Nothing worse that lag when it comes down to customer service. I mean we all have our emails in our hands now 24/7...no excuse for delaying a simple question or inquiry. 1st likes this.

12-12-2014, 08:56 PM	#5 (permalink)
Spooler A True Z Fanatic Join Date: Jun 2014 Location: Ga Posts: 13,516 Drives: 2013 Nismo 370z Rep Power: 2684391	If I have questions, I always call them or anyone I am dealing with. Emails can end up in a spam folder, etc. Chuck33079 likes this.

12-12-2014, 10:22 PM	#7 (permalink)
dislimn Base Member Join Date: Apr 2014 Location: AR Posts: 101 Drives: 14 Z Sport 6 speed Rep Power: 20	I did call them, twice. I spoke to Mike once and said "check your e-mail buddy" The thing is, I have pictures they need to see. That's why they need to read their e-mail... There is a point for e-mail. __________________ tell the survivors help is on the way

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12-12-2014, 05:34 PM	#2 (permalink)
Red_Z Enthusiast Member Join Date: May 2012 Location: California Posts: 332 Drives: A red Z Rep Power: 14	I emailed them regarding a product too. Took a few days, but Mike did replied eventually.

12-12-2014, 08:50 PM	#4 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	Buy from amazon

12-12-2014, 08:56 PM	#6 (permalink)
Array Enthusiast Member Join Date: Jun 2014 Location: home.jpg Posts: 286 Drives: '12 Pearly White Rep Power: 10	Have you tried sending a PM via this site to Mike? or perhaps he will see this thread