The Z Store not responding to e-mails
 

Wednesday morning: E-mailed pictures of a concern of a product I received from them. E-mailed before they opened (Central vs Pacific time difference)

Thursday: E-mailed again

No response to two e-mails

Call this morning

"What e-mail did you send to?" "The only one on your website." "Well send it to Mike@ and I'll get it."

I e-mailed Mike, no response. Called and had to leave a message. No response yet.


This typical for those guys??

I emailed them regarding a product too. Took a few days, but Mike did replied eventually.

Nothing worse that lag when it comes down to customer service. I mean we all have our emails in our hands now 24/7...no excuse for delaying a simple question or inquiry.

Buy from amazon :tup:

:ugh:

If I have questions, I always call them or anyone I am dealing with. Emails can end up in a spam folder, etc.

Have you tried sending a PM via this site to Mike? or perhaps he will see this thread

I did call them, twice. I spoke to Mike once and said "check your e-mail buddy"

The thing is, I have pictures they need to see. That's why they need to read their e-mail... There is a point for e-mail.

That's cool man. That's what YOU do if YOU have QUESTIONS.

No questions here. I am a customer. I bought a product. It's ehhhh, I could try to explain over the phone for 30 minutes or they can simply look at some pictures in the email....

As informative as you are, and how much I personally like all your post.. I never thought this day would come.

I have to disagree, I'd say support the forum vendors (ones that are worth it) as Amazon isn't keeping this place alive it's the little guys trying to make a name for themself.