Just a gripe/complaint

CGMobile370Z · 09-18-2009, 10:53 AM

Ok so on August 18 i purchased the GT Motorsport 2.5 cat back exhaust for my 370Z. The guy i talked with on the phone said it would take 7 to 10 days to be made an then shipped. It is now a month later and as of wednesday when i called for the 10th time it was finished being made but hadnt been sent out. The salesman said they wanted to use it for testing on there Z with the new supercharger set up and i said i wanted it shipped NOW. Well now its friday and my account at GTM doesnt show any change and i have not recieved email verification of it being shipped either. So i guess i was wondering if anyone has had issues with this company and what would be my best bet should i just wait it out call and get a full refund and purchase an exhaust from Fast Inentions or Stillen or any company that will get a product out in a timely manner. Just never had this issue with a dealer before and kinda feel at a loss right now.
Thank you

RCZ · 09-18-2009, 11:07 AM

roh roh...

kannibul · 09-18-2009, 11:22 AM

Wow, I'd be pissed if there's any exhaust fumes on an exhaust I paid full price for!

Val Vicious · 09-18-2009, 11:39 AM

Quote:

Originally Posted by CGMobile370Z

Ok so on August 18 i purchased the GT Motorsport 2.5 cat back exhaust for my 370Z. The guy i talked with on the phone said it would take 7 to 10 days to be made an then shipped. It is now a month later and as of wednesday when i called for the 10th time it was finished being made but hadnt been sent out. The salesman said they wanted to use it for testing on there Z with the new supercharger set up and i said i wanted it shipped NOW. Well now its friday and my account at GTM doesnt show any change and i have not recieved email verification of it being shipped either. So i guess i was wondering if anyone has had issues with this company and what would be my best bet should i just wait it out call and get a full refund and purchase an exhaust from Fast Inentions or Stillen or any company that will get a product out in a timely manner. Just never had this issue with a dealer before and kinda feel at a loss right now.
Thank you

Man, there are SO many RED FLAGS in that post about that "company" that I had to calm down and stop laughing before responding to this. First of all, if the "company" doesn't have a product manufactured, tested, (and not the PART YOU ORDERED) and ready to ship along with a good reputation, why in the hell would you even consider purchasing ANYTHING from them anyway?....

I would take the number from that company and place FAR it away from me if I were you, as I said previously too many red flags.

Blown32 · 09-18-2009, 12:10 PM

Quote:

Originally Posted by CGMobile370Z

Ok so on August 18 i purchased the GT Motorsport 2.5 cat back exhaust for my 370Z. The guy i talked with on the phone said it would take 7 to 10 days to be made an then shipped. It is now a month later and as of wednesday when i called for the 10th time it was finished being made but hadnt been sent out. The salesman said they wanted to use it for testing on there Z with the new supercharger set up and i said i wanted it shipped NOW. Well now its friday and my account at GTM doesnt show any change and i have not recieved email verification of it being shipped either. So i guess i was wondering if anyone has had issues with this company and what would be my best bet should i just wait it out call and get a full refund and purchase an exhaust from Fast Inentions or Stillen or any company that will get a product out in a timely manner. Just never had this issue with a dealer before and kinda feel at a loss right now.
Thank you

Thanks for letting everyone know what your ridiculous experience was with GT Motorsports?What kind of company uses a customers product for testing?
I can understand if there was some kind of prior communication between you and the company and you approved.But this is terrible and a hell of a way to do business and treat customers.
To those who read this should be a fair warning and a big red light to stay way from this company if that is the way they do business!
I would tell them to keep it and shove it where the sun don't shine and not pay and if you did already pay file a complaint against them.

frost · 09-18-2009, 12:24 PM

A product used for testing should be 1/2 - 3/4 of the price. Glad you posted this so people know who to stay away from. Get a full refund and be done with this now. If they won't give it to you, have your CC company reverse the transaction.

kannibul · 09-18-2009, 12:35 PM

Quote:

Originally Posted by frost

A product used for testing should be 1/2 - 3/4 of the price. Glad you posted this so people know who to stay away from. Get a full refund and be done with this now. If they won't give it to you, have your CC company reverse the transaction.

It's pretty common for test-fit and dyno test vehicles to get a free complimentary installation and the components...

At least, it's common amoung the reputable vendors on this site (that I've seen)

TARDCORE · 09-18-2009, 12:36 PM

GT Motorsports is pretty reputable. I am sure every dealer has rare issues with customers and you happened to be one of them. I would just get a full refund back. If you were really considering buying the product over the others you listed, well I think you are the first (that I have heard of on this forum so far) to pull the trigger on it and this was your experience. Get a refund and either save it until someone else buys the same or get something else. No sense in keeping because aftermarket parts are never an investment and you will only lose money trying to sell it to someone else.

frost · 09-18-2009, 12:37 PM

Quote:

Originally Posted by kannibul

It's pretty common for test-fit and dyno test vehicles to get a free complimentary installation and the components...

At least, it's common amoung the reputable vendors on this site (that I've seen)

That seems a bit generous, not that I would have any problem with that. I'd take a free exhaust for letting the vendor run it for a while.

Blown32 · 09-18-2009, 05:20 PM

Quote:

Originally Posted by frost

That seems a bit generous, not that I would have any problem with that. I'd take a free exhaust for letting the vendor run it for a while.

I'll take that deal anyday!

zZSportZz · 09-18-2009, 05:25 PM

I test condoms for trojan before shipping em out!

semtex · 09-18-2009, 05:35 PM

Quote:

Originally Posted by zZSportZz

I test condoms for trojan before shipping em out!

semtex · 09-18-2009, 05:37 PM

GTM is pretty reputable. This situation sounds rather . . . odd.

shumby · 09-18-2009, 05:49 PM

ya this do sound a bit odd. GTM has a good name. I think they should chim in here and let us know their side. But as it stands now the situation sounds bad. If they want ot use your exhaust to test then they bette rbe paying you.

CGMobile370Z · 09-18-2009, 07:30 PM

Ok well i got off the phone with em before i went to work and was told that he had still not yet sent the exhaust out and that it was still being finished being fit tested now cause it had some clearence issues i dont know i just seem to get a new excuse each time i talk with the guy he said he would have it here by friday of next week now i have never delt with them before but im just kinda at a point where i have waited this long i was just letting people know seeing if anyone has had a similar experience with the company

09-18-2009, 10:53 AM	#1 (permalink)
CGMobile370Z Base Member Join Date: Sep 2009 Location: Miami, FL Posts: 144 Drives: 2009 Nissan 370Z Rep Power: 15	Just a gripe/complaint Ok so on August 18 i purchased the GT Motorsport 2.5 cat back exhaust for my 370Z. The guy i talked with on the phone said it would take 7 to 10 days to be made an then shipped. It is now a month later and as of wednesday when i called for the 10th time it was finished being made but hadnt been sent out. The salesman said they wanted to use it for testing on there Z with the new supercharger set up and i said i wanted it shipped NOW. Well now its friday and my account at GTM doesnt show any change and i have not recieved email verification of it being shipped either. So i guess i was wondering if anyone has had issues with this company and what would be my best bet should i just wait it out call and get a full refund and purchase an exhaust from Fast Inentions or Stillen or any company that will get a product out in a timely manner. Just never had this issue with a dealer before and kinda feel at a loss right now. Thank you

09-18-2009, 12:36 PM	#8 (permalink)
TARDCORE Enthusiast Member Join Date: Jul 2009 Location: San Diego Posts: 410 Drives: 2010 Solid Red 370Z Rep Power: 15	GT Motorsports is pretty reputable. I am sure every dealer has rare issues with customers and you happened to be one of them. I would just get a full refund back. If you were really considering buying the product over the others you listed, well I think you are the first (that I have heard of on this forum so far) to pull the trigger on it and this was your experience. Get a refund and either save it until someone else buys the same or get something else. No sense in keeping because aftermarket parts are never an investment and you will only lose money trying to sell it to someone else. __________________ XBL:EVENTYDE

09-18-2009, 05:25 PM	#11 (permalink)
zZSportZz A True Z Fanatic Join Date: Mar 2009 Location: Maryland Posts: 1,095 Drives: 370z Blk on Blk 6MT Rep Power: 18	I test condoms for trojan before shipping em out! __________________ --Rick

09-18-2009, 05:37 PM	#13 (permalink)
semtex A True Z Fanatic Join Date: Jan 2009 Location: Behind enemy lines Age: 53 Posts: 5,995 Drives: People to drink Rep Power: 32	GTM is pretty reputable. This situation sounds rather . . . odd. __________________ "There are no small accidents on this circuit." -- Ayrton Senna 316.8whp & 248 ft/lbs (Dyno Dynamics) \| 319whp & 256 ft/lbs (DynoJet) (04/23/10) Stillen G3 CAI, CBE, Pulley / F.I. LTH / GTSpec Ladder Brace / Setrab Oil Cooler / UpRev-tuned by Forged Perf.

09-18-2009, 05:49 PM	#14 (permalink)
shumby Captin Canuck Join Date: Dec 2008 Location: with your mom Age: 44 Posts: 6,288 Drives: your sister Rep Power: 236	ya this do sound a bit odd. GTM has a good name. I think they should chim in here and let us know their side. But as it stands now the situation sounds bad. If they want ot use your exhaust to test then they bette rbe paying you. __________________ Originally Posted by SAM@GTM Engine detonation is not normal and it should never never happen, and whoever told that need to do something else for living . Sam

09-18-2009, 11:07 AM	#2 (permalink)
RCZ A True Z Fanatic Join Date: Nov 2008 Location: Miami Posts: 6,403 Drives: '09 370Z Rep Power: 1118	roh roh...

09-18-2009, 11:22 AM	#3 (permalink)
kannibul A True Z Fanatic Join Date: Jun 2009 Location: Jenks, OK Posts: 2,281 Drives: 370z Touring/Sport Rep Power: 266	Wow, I'd be pissed if there's any exhaust fumes on an exhaust I paid full price for!

09-18-2009, 12:24 PM	#6 (permalink)
frost Retired admin Join Date: Dec 2008 Location: Winterfell Posts: 106,613 Drives: Your Wife Crazy Rep Power: 0	A product used for testing should be 1/2 - 3/4 of the price. Glad you posted this so people know who to stay away from. Get a full refund and be done with this now. If they won't give it to you, have your CC company reverse the transaction.

09-18-2009, 07:30 PM	#15 (permalink)
CGMobile370Z Base Member Join Date: Sep 2009 Location: Miami, FL Posts: 144 Drives: 2009 Nissan 370Z Rep Power: 15	Ok well i got off the phone with em before i went to work and was told that he had still not yet sent the exhaust out and that it was still being finished being fit tested now cause it had some clearence issues i dont know i just seem to get a new excuse each time i talk with the guy he said he would have it here by friday of next week now i have never delt with them before but im just kinda at a point where i have waited this long i was just letting people know seeing if anyone has had a similar experience with the company

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