Avoid Fontana Nissan at all cost.

Blown32 · 09-02-2009, 08:11 AM

I understand what you are saying that this issue may be overblown and if the auto has a problem it is not the dealers fault.There also seems to be an issue with customer relations possibly.Also depends on how the customer approachs the dealer with his problem and visa versa.
A good service manager knows how to deal with the public and then there are those that are just plain ignorant!So I believe the factor here could be which one is he?
When we go to buy a car from most of these dealers they area open arms from when you walk in.We would hope they understand that we pay good money and if a probelm at least recognize our frustration and use proper judgement dealing with a customer.It works both ways.

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09-02-2009, 08:11 AM	#23 (permalink)
Blown32 Enthusiast Member Join Date: Aug 2009 Location: N.J. Posts: 289 Drives: 09 370Z Blk sport 6T Rep Power: 18	I understand what you are saying that this issue may be overblown and if the auto has a problem it is not the dealers fault.There also seems to be an issue with customer relations possibly.Also depends on how the customer approachs the dealer with his problem and visa versa. A good service manager knows how to deal with the public and then there are those that are just plain ignorant!So I believe the factor here could be which one is he? When we go to buy a car from most of these dealers they area open arms from when you walk in.We would hope they understand that we pay good money and if a probelm at least recognize our frustration and use proper judgement dealing with a customer.It works both ways.