Most Stupid Thing Heard From a Nissan Dealer

Read T · 02-28-2013, 01:50 PM

1) Dealership 3 hours away told my brother that they had a 1998 MT 240sx for sale. My brother called them to ask they were sure it was an MT. The Salesman walked outside to check the car, came back to the phone and said it is. 3 hours later he got there and it was an automatic.

2) I brought my Stock 1997 240sx to the dealership for work. They argued with me that it was a nissan skyline, and then the tech who was working on it informed everyone I did the skyline conversion.

3) Dealership replaced water pump and forgot to add coolant. Get down the road and it overheats. Go back and they refill it. The next day my waterpump belt grenaded. Then I replaced the pump and belt myself and never had a problem.

kfull · 02-28-2013, 02:00 PM

When I was shopping around I found a z listed as sport package and touring that I was interested in, so I called and it was actually only touring...ok no biggie, said thanks but Ill have to look elsewhere because I need the sports package. He then told me that you can't get a z with both packages installed, as if that would increase my chances of buying his non sport package z. I politely corrected him that he was wrong and said bye bye!

Read T · 02-28-2013, 02:02 PM

I will say I have a friend who is a car salesman (as there are no jobs available in his line of education - Design right now) but he knows the ins and outs of cars better than most other car people I know.

SouthArk370Z · 02-28-2013, 02:16 PM

Quote:

Originally Posted by alcheng

The sales person must have product knowledge regardless, because they have to know what are they selling.

That's the minimum requirement. ...

If you don't know your product, you're not a salesman. All you're doing is moving boxes out the door. A real salesperson finds out what the customer wants/needs and helps the customer pick the best product to meet those wants/needs. It's a win-win situation - you get the car you want and the salesman gets a paycheck. How can the saleswoman do her job properly, if she doesn't know the product?

That said, I don't expect the salesperson to know every detail about every car in the line up. If he can't quote engine torque figures off the top of his head, doesn't know where the insolation sensor is located, if a particular wheel is an option for this model, &c, I'm OK with that ... as long as he will say so, make an effort to get the right answer, and not try to blow smoke up my butt.

L33T Z34 · 03-03-2013, 12:23 AM

Back on 5 OCT 11 while I was checking out a base auto '12 Z to see the differences/updates a "salesman" @ Bommarito Nissan, Hazelwood MO, told me "... with an ECU flash and exhaust/intake upgrade you'll be walking all over those corvettes and mustang cobras".

He was implying the present day ones too!

PaulZ370 · 03-03-2013, 07:30 AM

Quote:

Originally Posted by nepali

While waiting for the finance guy, our salesperson was giving us brief descriptions of some of the packages we could buy and he mentioned that pre-paid oil changes would include tire rotations for free so that I could save money on tire rotations.

Same Situation, except with the Finance Guy, happened to me...I had to explain to the guy the tires are staggered, and cannot be rotated (plus I don't like financing my oil changes), but he looked straight at me and said, "yeah but we can swap the wheels side to side..."... I just said "No.. move on". I was a tick away from asking for another finance guy... At the end of the transaction, he complained to my Salesman that I did not buy ANYTHING from him, apart from the vehicle that is.... (Chuckle)

Z_ealot · 03-03-2013, 11:43 AM

Quote:

Originally Posted by Haboob

Had this at one dealership too (Coulter Nissan).

More:

(Coulter Nissan at a Stadium sale):
Me: "I'm here to check out the 2013 Z 6MT Base + Sport."
Dealer: "Those aren't even out yet."
Me: "Really? You have a Magma Red AT Base + Sport sitting just outside the stadium..."

Similar thing happened at Peoria Nissan.

Avondale Nissan:

Me: "I'm here to check out the 2013 Z 6MT Base + Sport in Midnight Blue."
Dealer: "We can order one, but you must agree to the price up front."
Me: "Is it possible to see a picture of it?"
Dealer: "No."
Me: "So you want me to agree to something I can't even see a picture of. May I ask you to call them, request a picture taken, and then email said picture to you right now?"
Dealer: "We can't do that."
Me: "Okay, what dealership are you getting said Z from, so I may go look at it. I'd like to not have to order one [proceeded to explain to him the ordering process and how long it would take over the holidays (thanks to this site and a knowledgeable dealership in Scottsdale, but they wouldn't play ball w/the pricing) and how I had to wait this long due to a refi. on my house]."
Dealer: "Well, you should have placed an order soon then [in a dickish tone]."
I walked out of the dealership at this point loudly explaining to my Dad who was with me that *salesman's name* was a complete jerk and didn't even know anything about the car.

Peoria Nissan:

Me: "I'm here looking for a 2013 Z 6MT Base + Sport in Midnight Blue."
Dealer: "The closest one is on the East Coast."
Me: I bring up Fontana Nissan and Planet Nissan's sites on my phone and email it to the dealer when I got home: "Show's that there's one in California and one in Vegas." Never received any response.

lol, i test drove that exact one from Fontana Nissan and was worried it was going to be sold very shortly, but it's still sitting on their lot to this day...actually hoping that it stays there till around july

KERMIT · 03-03-2013, 12:04 PM

I bet a million dollars that salesmen have even worse stories from customers. Ones that think they are expert car enthusiasts, when they are not. Ones that think they can negotiate... When they have no clue. Ones that believe every thing a salesman tells them.

It's funny when people complain about salesmen not knowing the product. It usually doesn't translate to a lower transaction price for those that know more about the car. Learn how to negotiate and it will get you much further than product knowledge.

PaulZ370 · 03-03-2013, 01:34 PM

Quote:

Originally Posted by KERMIT

Learn how to negotiate and it will get you much further than product knowledge.

... I'm sorry, but if you don't know what you're buying, then how in the heck can you negotiate at all ...?

nmjaxx9 · 03-03-2013, 01:51 PM

Quote:

Originally Posted by PaulZ370

... I'm sorry, but if you don't know what you're buying, then how in the heck can you negotiate at all ...?

Preach!

OldGuy · 03-03-2013, 01:52 PM

"The estimated cost of to remove your steering lock fuse is $160.00"
Quote speaks for itself.

KERMIT · 03-03-2013, 02:26 PM

Quote:

Originally Posted by PaulZ370

... I'm sorry, but if you don't know what you're buying, then how in the heck can you negotiate at all ...?

You should understand what you are buying, however knowing every detail won't do you any good. In fact, if you prove that you know everything about the car then you have given up a powerful negotiation tactic. They know that if you entertain negotiation that you "want this car!".

In fact, I recommend you know what you are buying. Just don't flaunt that fact.

Like I said, you will get further knowing how to negotiate than learning more detail about the car.

Snakes709 · 03-03-2013, 02:47 PM

Not a Nissan dealer but I was doing the deal with Northside Mitsu. My car was coming from Westside mitsu since northside didnt have any Evo GSR's. I got to test drive a MR but not GSR. So i got the vin of the car i was getting and i went to Westside mitsu before they picked it up. So heres how the convo went

Me: Hey, im doing a deal with Northside Mitsu and they are picking this evo up for me in a day or so. Is it possible to test drive it before i sign the dotted line, heres the vin and the paperwork.

Salesmen: Sorry no, we dont allow test drives. Mitsubishi Policy

Me: Then why did Northside let me take out a new MR, no questions asked?

Salesmen: Not sure, but we dont allow test drives here. Not unless you give us a $1000 non-refundable deposit

Me: your kidding me right? You want me to give you $1000 to test drive a car that another dealership is picking up for me in a day or so? **** that.

Salesmen: Well you are about to spend $40,000 on a car, whats another $1000?

Me: Well im not going to spend $40,000 if I dont like the car. Like i said, i test drove the MR, i want to see how the 5 speed is.

Salesmen: well trust me, you will like this car. As you can see we added Rota P45R rims as well as a boost controller and adjusted the boost. This car is lightning fast. If you buy from us we will give you everything free of charge.

Me: Ok well im gonna get on the phone and tell northside I dont want this car anymore and to find me another one from another dealership.

Salesmen: Why?

Me: because i want a car that is stock and hasnt been touched. Unless you can provide paperwork showing what YOU guys did and then get me paperwork from Mitsubishi North American confirming it has warrenty. By the way, how much boost does these cars make and what did you turn it up to. (I already knew they peak ~19-20psi and taper down to 16psi)

Salesmen: yea we can find that no problem. We adjusted the boost to 45psi. I took it for a rip and roasted the tires off. Thats why we put these rims and new tires on

Me: really? 45psi? And thats safe? Ok well i want all the paperwork now.

Salesmen: Ill have it faxed over to northside mitsu for you.

Me: Can i take a look under the hood?

Salesmen: Sorry no, we dont want anyone messing around with the car

Me: are you serious? i have the paper work here for this car, you claim you added parts to it and turned the boost to 45psi and you wont let me check it out?"

So i walk away and just looked at other cars for a few mins. Found another sales guy that had no idea what was doing on. Asked him i could check the Evo i was getting out. He brought the keys out and i checked under the hood and started it up...all that good stuff. Car was completely stock (besides the rims) no boost controller, no nothing.

The other sales guy comes back and starts yelling at the guy that was helping me now. So i looked at him and said

Me: hey now, theres no need to yell at him. Just because you want to be a lieing *******, doesnt mean he has to be as well.

Salesmen: excuse me? what am i lieing about

Me: well first of all, telling me Mitsubishi wont allow test drives, second telling me you dont allow/want people looking under the hood of the car and my favorite, telling me you guys turned the turbo to 45psi.

Salemen: Sir i can get you the paperwork to show the work.

Me: please do, also please get me on the phone with mitsubishi north america and make sure that when a rod goes flying out of the engine because you guys ****** with it, i get a new engine under warrenty.

Salesmen: Sir i can assure you, its safe and wont blow up.

Me: Well i can tell you right now you are full of ****. For one the stock turbo in the evo can only flow 42lbs per min, meaning the compressor is to damn small and will not produce 45psi. At max it can produce 35psi, but even at 30psi its overspinning and two, without proper supporting mods, it will throw a rod.

Salesmen: Well i dont know what to tell you (as he walks away)

DEpointfive0 · 03-03-2013, 03:11 PM

^I've done that once or twice... When the sales person is being a prick, he gets a prickish reply.

PaulZ370 · 03-03-2013, 07:51 PM

Quote:

Originally Posted by KERMIT

You should understand what you are buying, however knowing every detail won't do you any good. In fact, if you prove that you know everything about the car then you have given up a powerful negotiation tactic. They know that if you entertain negotiation that you "want this car!".

In fact, I recommend you know what you are buying. Just don't flaunt that fact.

Like I said, you will get further knowing how to negotiate than learning more detail about the car.

...Spoken like a true Salesman...

...Just busting your chops Dude...

02-28-2013, 01:50 PM	#91 (permalink)
Read T A True Z Fanatic Join Date: May 2012 Location: Raleigh, NC Posts: 1,046 Drives: 11 Nissan 370z BC 6M Rep Power: 17	1) Dealership 3 hours away told my brother that they had a 1998 MT 240sx for sale. My brother called them to ask they were sure it was an MT. The Salesman walked outside to check the car, came back to the phone and said it is. 3 hours later he got there and it was an automatic. 2) I brought my Stock 1997 240sx to the dealership for work. They argued with me that it was a nissan skyline, and then the tech who was working on it informed everyone I did the skyline conversion. 3) Dealership replaced water pump and forgot to add coolant. Get down the road and it overheats. Go back and they refill it. The next day my waterpump belt grenaded. Then I replaced the pump and belt myself and never had a problem. Pearl Z likes this. __________________ 2011 Nissan 370z Black Cherry Sport Pkg - Daily Driver, , 1960 Morgan +4 fun car, 1986 BMW 325ES, 1998 M3 and 1996 Spec Miata - Race Cars SUPPORT TEAM WINSOME RACING - WRL, CHUMP, LEMONS

02-28-2013, 02:00 PM	#92 (permalink)
kfull Track Member Join Date: Mar 2012 Location: Massachusetts Posts: 909 Drives: A lot Rep Power: 14	When I was shopping around I found a z listed as sport package and touring that I was interested in, so I called and it was actually only touring...ok no biggie, said thanks but Ill have to look elsewhere because I need the sports package. He then told me that you can't get a z with both packages installed, as if that would increase my chances of buying his non sport package z. I politely corrected him that he was wrong and said bye bye! DEpointfive0 likes this.

02-28-2013, 02:02 PM	#93 (permalink)
Read T A True Z Fanatic Join Date: May 2012 Location: Raleigh, NC Posts: 1,046 Drives: 11 Nissan 370z BC 6M Rep Power: 17	I will say I have a friend who is a car salesman (as there are no jobs available in his line of education - Design right now) but he knows the ins and outs of cars better than most other car people I know. __________________ 2011 Nissan 370z Black Cherry Sport Pkg - Daily Driver, , 1960 Morgan +4 fun car, 1986 BMW 325ES, 1998 M3 and 1996 Spec Miata - Race Cars SUPPORT TEAM WINSOME RACING - WRL, CHUMP, LEMONS

03-03-2013, 12:23 AM	#95 (permalink)
L33T Z34 Banned Join Date: Jun 2010 Location: Ahnald, MO Age: 46 Posts: 387 Drives: 09 K51 G C Bw/S 6MT Rep Power: 0	Back on 5 OCT 11 while I was checking out a base auto '12 Z to see the differences/updates a "salesman" @ Bommarito Nissan, Hazelwood MO, told me "... with an ECU flash and exhaust/intake upgrade you'll be walking all over those corvettes and mustang cobras". He was implying the present day ones too! DEpointfive0 likes this.

03-03-2013, 12:04 PM	#98 (permalink)
KERMIT Enthusiast Member Join Date: Apr 2012 Location: Republic of Wadiya Posts: 301 Drives: Ms. Daisy Rep Power: 13	I bet a million dollars that salesmen have even worse stories from customers. Ones that think they are expert car enthusiasts, when they are not. Ones that think they can negotiate... When they have no clue. Ones that believe every thing a salesman tells them. It's funny when people complain about salesmen not knowing the product. It usually doesn't translate to a lower transaction price for those that know more about the car. Learn how to negotiate and it will get you much further than product knowledge. luigi90210 likes this. __________________ Steering wheel with Z emblem, keyless entry, 3.7L with dual overhead cams, am/fm radio, ABS brakes, windshield, air in tires

03-03-2013, 01:52 PM	#101 (permalink)
OldGuy Base Member Join Date: Dec 2009 Location: Greensburg PA Posts: 899 Drives: '09370Z Red Base A7 Rep Power: 16	"The estimated cost of to remove your steering lock fuse is $160.00" Quote speaks for itself. DEpointfive0 likes this.

03-03-2013, 02:47 PM	#103 (permalink)
Snakes709 A True Z Fanatic Join Date: Aug 2009 Location: Edmonton Posts: 1,205 Drives: 2011 Evo-X GSR Rep Power: 17	Not a Nissan dealer but I was doing the deal with Northside Mitsu. My car was coming from Westside mitsu since northside didnt have any Evo GSR's. I got to test drive a MR but not GSR. So i got the vin of the car i was getting and i went to Westside mitsu before they picked it up. So heres how the convo went Me: Hey, im doing a deal with Northside Mitsu and they are picking this evo up for me in a day or so. Is it possible to test drive it before i sign the dotted line, heres the vin and the paperwork. Salesmen: Sorry no, we dont allow test drives. Mitsubishi Policy Me: Then why did Northside let me take out a new MR, no questions asked? Salesmen: Not sure, but we dont allow test drives here. Not unless you give us a $1000 non-refundable deposit Me: your kidding me right? You want me to give you $1000 to test drive a car that another dealership is picking up for me in a day or so? ** that. Salesmen: Well you are about to spend $40,000 on a car, whats another $1000? Me: Well im not going to spend $40,000 if I dont like the car. Like i said, i test drove the MR, i want to see how the 5 speed is. Salesmen: well trust me, you will like this car. As you can see we added Rota P45R rims as well as a boost controller and adjusted the boost. This car is lightning fast. If you buy from us we will give you everything free of charge. Me: Ok well im gonna get on the phone and tell northside I dont want this car anymore and to find me another one from another dealership. Salesmen: Why? Me: because i want a car that is stock and hasnt been touched. Unless you can provide paperwork showing what YOU guys did and then get me paperwork from Mitsubishi North American confirming it has warrenty. By the way, how much boost does these cars make and what did you turn it up to. (I already knew they peak ~19-20psi and taper down to 16psi) Salesmen: yea we can find that no problem. We adjusted the boost to 45psi. I took it for a rip and roasted the tires off. Thats why we put these rims and new tires on Me: really? 45psi? And thats safe? Ok well i want all the paperwork now. Salesmen: Ill have it faxed over to northside mitsu for you. Me: Can i take a look under the hood? Salesmen: Sorry no, we dont want anyone messing around with the car Me: are you serious? i have the paper work here for this car, you claim you added parts to it and turned the boost to 45psi and you wont let me check it out?" So i walk away and just looked at other cars for a few mins. Found another sales guy that had no idea what was doing on. Asked him i could check the Evo i was getting out. He brought the keys out and i checked under the hood and started it up...all that good stuff. Car was completely stock (besides the rims) no boost controller, no nothing. The other sales guy comes back and starts yelling at the guy that was helping me now. So i looked at him and said Me: hey now, theres no need to yell at him. Just because you want to be a lieing ***, doesnt mean he has to be as well. Salesmen: excuse me? what am i lieing about Me: well first of all, telling me Mitsubishi wont allow test drives, second telling me you dont allow/want people looking under the hood of the car and my favorite, telling me you guys turned the turbo to 45psi. Salemen: Sir i can get you the paperwork to show the work. Me: please do, also please get me on the phone with mitsubishi north america and make sure that when a rod goes flying out of the engine because you guys ** with it, i get a new engine under warrenty. Salesmen: Sir i can assure you, its safe and wont blow up. Me: Well i can tell you right now you are full of . For one the stock turbo in the evo can only flow 42lbs per min, meaning the compressor is to damn small and will not produce 45psi. At max it can produce 35psi, but even at 30psi its overspinning and two, without proper supporting mods, it will throw a rod. Salesmen: Well i dont know what to tell you (as he walks away) slumpey, DEpointfive0, luigi90210 and 1 others like this. __________________ 2011 Evo-GSR** AMS 2.4 stroker/ bore, FP Black build in progress. Sponsor: DSG Performance Last edited by Snakes709; 03-03-2013 at 03:27 PM.

03-03-2013, 03:11 PM	#104 (permalink)
DEpointfive0 Premium Member Bitches Join Date: Jan 2012 Location: SoCal Posts: 14,824 Drives: a lot Rep Power: 17151	^I've done that once or twice... When the sales person is being a prick, he gets a prickish reply. __________________ Do YOU want to know what/where I got my username from? ( Click to show/hide ) NSFW due to language:

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