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Updating the customer is always easier, faster and cheaper than dealing with an unhappy one. Not saying that this guy is doing malicious stuff, but even with an extremely busy
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06-26-2011, 09:27 AM
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#11 (permalink) |
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A True Z Fanatic
Join Date: Jul 2010
Location: Baton Rouge, LA
Posts: 2,682
Drives: BSM 370
Rep Power: 1852    |
Updating the customer is always easier, faster and cheaper than dealing with an unhappy one.
Not saying that this guy is doing malicious stuff, but even with an extremely busy day, you have to find some sort of balance to take time and return phone calls and answer emails. Being up front and honest with the situations will never put you in the wrong. Good luck to the OP! |
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