What would you do in this situation?

LOU@AMPLIFIED · 07-21-2011, 06:22 PM

I guess its time for me to Chime in.

VOLK TE37SL were back ordered for the front fitment for about 3-4 months. He called me to ask if i can get it sooner. I had ordered a set for my G37 which is the same front fitment 2 months prior. I was nice enough to give him my set to even though I've been waiting myself and since i thought i would finish my car sooner (GREDDY TT KIT) for the photoshoot, i went ahead and purchased another set of G2'S that was in stock.

I did apologize to him regarding the lack of communication that 1 week we were super busy and short handed. After that week, i was able to drop emails and talked to him. He did state that he understands. Now as for the TRACKING NUMBERS, UPS usually emails my customers once we ship. For what ever reason there must have been a glitch but i got my emails from UPS.

Aside from the container arriving later than what was expected and the fact that he mentioned to me over the phone " its ok, i know your busy, take your time", Once we got the wheels delivered to our shop, i shipped them out as soon as possible. According to my UPS acct, the freight was delivered on the 18th of this month.

Overall, he ordered them in May and got them in mid July. It was still faster than the 3-4 months that he would have waited and I'm sure i had some customers here that waited 5 months for volk wheels unless they purchase in stock sizes.

Just wanted everyone to know my side of the story.

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07-21-2011, 06:22 PM	#26 (permalink)
LOU@AMPLIFIED Vendorship temporary revoked due to payment issue Join Date: Nov 2008 Location: so cal Posts: 982 Drives: 08 g37/09 370z Rep Power: 0	I guess its time for me to Chime in. VOLK TE37SL were back ordered for the front fitment for about 3-4 months. He called me to ask if i can get it sooner. I had ordered a set for my G37 which is the same front fitment 2 months prior. I was nice enough to give him my set to even though I've been waiting myself and since i thought i would finish my car sooner (GREDDY TT KIT) for the photoshoot, i went ahead and purchased another set of G2'S that was in stock. I did apologize to him regarding the lack of communication that 1 week we were super busy and short handed. After that week, i was able to drop emails and talked to him. He did state that he understands. Now as for the TRACKING NUMBERS, UPS usually emails my customers once we ship. For what ever reason there must have been a glitch but i got my emails from UPS. Aside from the container arriving later than what was expected and the fact that he mentioned to me over the phone " its ok, i know your busy, take your time", Once we got the wheels delivered to our shop, i shipped them out as soon as possible. According to my UPS acct, the freight was delivered on the 18th of this month. Overall, he ordered them in May and got them in mid July. It was still faster than the 3-4 months that he would have waited and I'm sure i had some customers here that waited 5 months for volk wheels unless they purchase in stock sizes. Just wanted everyone to know my side of the story.