What would you do in this situation?

CBRich · 07-12-2011, 11:56 AM

I know some people have experience with this seller and all but if a business can't get out a product when they say they will, or even worse within a month and a half of that date, then they're too busy for my money.

kenchan · 07-12-2011, 12:01 PM

Quote:

Originally Posted by nismodreamr

UPDATE:
So remember my last post above this one? I was told the wheels should ship out on or around the 1st of July. Well I called on the 6th of July because I still hadn't received any information. was told the wheels were still at fedex and were not able to be picked up until later in the week because the shopwas 2 busy. OK FINE. I called again on the 8th, wheels were at the shop but they did not have time to ship them yet. "They will ship today and I will send you a tracking #". Today is the 12th, no tracking #. I just think it is frustrating that wheels sit at fedex for an extra week and then at the shop for a week and ahalf, for all I know they are still sitting there. call me impatient all you want, I was quoted the first week of June. Somebody make me feel better..

sorry to hear, but thanks for the updates. your experience will aid me in my future purchases for sure. im a businessman myself and i dont take 'too busy' as a valid reply.

Quote:

Originally Posted by CBRich

I know some people have experience with this seller and all but if a business can't get out a product when they say they will, or even worse within a month and a half of that date, then they're too busy for my money.

agreed.

nismodreamr · 07-12-2011, 12:36 PM

The bad thing is I really like the guy and he has helped me out by getting me a good deal on the wheels, but why can't you follow through with what you say you are going to do? even things as simple as calling me back in the same week? or typing a tracking # into an email or PM or text and sending it 2 me? come on. I can totally understand not being the most helpful when the wheels are on a boat in the ocean, but not when they are sitting in your shop. sorry I am venting. lol

azn370z · 07-12-2011, 12:56 PM

Well you can't really expect a vendor to ship out a product right away when it comes in stock. I wasn't really impressed with his price quote and I think he took many days to get back to me with his quote.

The good thing is very soon you will have your wheels and all will be forgotten.

nismodreamr · 07-12-2011, 01:01 PM

Quote:

Originally Posted by azn370z

Well you can't really expect a vendor to ship out a product right away when it comes in stock. I wasn't really impressed with his price quote and I think he took many days to get back to me with his quote.

The good thing is very soon you will have your wheels and all will be forgotten.

I agree about having getting my wheels and moving on, that will be a great relief, but I do expect a vendor to at least take delivery of a product from a shipping company in the first day or two that it is available, they sat at fedex for over a week, and then why not just take delivery for his shop's inventory then flip back to fedex and ship out? maybe I am naive but they have sat on the floor at the shop for an extra week as well!

kenchan · 07-12-2011, 01:14 PM

Quote:

Originally Posted by azn370z

Well you can't really expect a vendor to ship out a product right away when it comes in stock.

that's if they are using some budget carrier where they need to call for pickup 48hrs in advance, make an appointment, have a trucker come and pick it up maybe on day 3.

but i believe we are talking FedEX here. should not take more than 24hrs to get the packages re-labled and shipped out.

nismodreamr · 07-12-2011, 01:24 PM

here is a funny concept, I will be in southern california july 20th through august 8th, if my wheels don't show up by then, I will be @ Amplified Motorsports to pick them up, tell me that isn't messed up.

nismodreamr · 07-13-2011, 12:07 PM

update, called in yesterday, was told that the wheels were dropped off at UPS monday, asked for a tracking # but was told he did not have it with him, I CALLED THE SHOP, not a cell phone or anything. was also told that ups would send me an email with a tracking # in it, but I have never given them my email or anything and still have no tracking #. COME ON!

ClemsonWill · 07-13-2011, 01:09 PM

Quote:

Originally Posted by nismodreamr

update, called in yesterday, was told that the wheels were dropped off at UPS monday, asked for a tracking # but was told he did not have it with him, I CALLED THE SHOP, not a cell phone or anything. was also told that ups would send me an email with a tracking # in it, but I have never given them my email or anything and still have no tracking #. COME ON!

I skimmed through your thread and it's unfortunate you have had such a bad experience. Seems that too many of these wheel companies are taking orders that they can not deliver on in the agreed upon time frame. I don't blame you for being upset. Lou has a good reputation. Hopefully he will take care of you with this situation. Good luck and definitely post some pictures when you get the wheels mounted.

kenchan · 07-13-2011, 12:53 PM

wow... WTF.

DjSquall · 07-13-2011, 01:11 PM

I think something got f'd up and this is all just a cover story...

nismodreamr · 07-13-2011, 01:51 PM

Quote:

Originally Posted by DjSquall

I think something got f'd up and this is all just a cover story...

+1,000,000

kenchan · 07-13-2011, 01:55 PM

yah, i mean even when a novice like me ships personal stuff i get a receipt from the UPS store which has the tracking# right there.

if they used a computer to make the labels like my logistics team does at work we all know tracking numbers are stored in the pc's logs...

nismodreamr · 07-13-2011, 02:08 PM

Quote:

Originally Posted by kenchan

yah, i mean even when a novice like me ships personal stuff i get a receipt from the UPS store which has the tracking# right there.

if they used a computer to make the labels like my logistics team does at work we all know tracking numbers are stored in the pc's logs...

I will honestly probably never get my wheels and I will probably be talking with my bank about how to get my 3400 back. Seriously I understand things don't always happen as planned, but everytime I call it is something new or different holding things up. It is just a tracking #, you can type it into an email, or a text, or give it 2 me verbally over the phone, you can send it via ******* carrier pidgeon for all I care.

kenchan · 07-13-2011, 02:12 PM

yah socal to des moines is what, 4days? if they shipped monday that means you should have them by tomorrow. i'd dispute the funds with your institution 7pm your time. hope it doesnt come down to that though!

07-12-2011, 12:36 PM	#3 (permalink)
nismodreamr Enthusiast Member Join Date: Apr 2011 Location: Des Moines Posts: 367 Drives: 11 Z34 MagB 6MT Rep Power: 16	The bad thing is I really like the guy and he has helped me out by getting me a good deal on the wheels, but why can't you follow through with what you say you are going to do? even things as simple as calling me back in the same week? or typing a tracking # into an email or PM or text and sending it 2 me? come on. I can totally understand not being the most helpful when the wheels are on a boat in the ocean, but not when they are sitting in your shop. sorry I am venting. lol __________________ 2011 370z Touring+Sport Magnetic Black 6MT Michelin - HKS - Titek - BC Racing - Volk TE-37SL - Stillen - PWJDM - Seibon

07-12-2011, 12:56 PM	#4 (permalink)
azn370z A True Z Fanatic Join Date: Nov 2008 Location: Seattle Posts: 1,722 Drives: z34 - R1 Rep Power: 491	Well you can't really expect a vendor to ship out a product right away when it comes in stock. I wasn't really impressed with his price quote and I think he took many days to get back to me with his quote. The good thing is very soon you will have your wheels and all will be forgotten. __________________ 2010 k23 H&R sport springs / Spc rear camber arms / SSR SP1 / Berk cbe / Varis cf lip / Nismo S-Tune side skirts

07-12-2011, 01:24 PM	#7 (permalink)
nismodreamr Enthusiast Member Join Date: Apr 2011 Location: Des Moines Posts: 367 Drives: 11 Z34 MagB 6MT Rep Power: 16	here is a funny concept, I will be in southern california july 20th through august 8th, if my wheels don't show up by then, I will be @ Amplified Motorsports to pick them up, tell me that isn't messed up. __________________ 2011 370z Touring+Sport Magnetic Black 6MT Michelin - HKS - Titek - BC Racing - Volk TE-37SL - Stillen - PWJDM - Seibon

07-13-2011, 12:07 PM	#8 (permalink)
nismodreamr Enthusiast Member Join Date: Apr 2011 Location: Des Moines Posts: 367 Drives: 11 Z34 MagB 6MT Rep Power: 16	update, called in yesterday, was told that the wheels were dropped off at UPS monday, asked for a tracking # but was told he did not have it with him, I CALLED THE SHOP, not a cell phone or anything. was also told that ups would send me an email with a tracking # in it, but I have never given them my email or anything and still have no tracking #. COME ON! __________________ 2011 370z Touring+Sport Magnetic Black 6MT Michelin - HKS - Titek - BC Racing - Volk TE-37SL - Stillen - PWJDM - Seibon

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07-12-2011, 11:56 AM	#1 (permalink)
CBRich A True Z Fanatic Join Date: Apr 2009 Location: SC Posts: 2,464 Drives: 370Z Rep Power: 546	I know some people have experience with this seller and all but if a business can't get out a product when they say they will, or even worse within a month and a half of that date, then they're too busy for my money.

07-13-2011, 12:53 PM	#10 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141522	wow... WTF.

07-13-2011, 01:11 PM	#11 (permalink)
DjSquall A True Z Fanatic Join Date: Apr 2010 Location: Tottenham, ON Age: 38 Posts: 1,340 Drives: My first car Rep Power: 24	I think something got f'd up and this is all just a cover story...

07-13-2011, 01:55 PM	#13 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141522	yah, i mean even when a novice like me ships personal stuff i get a receipt from the UPS store which has the tracking# right there. if they used a computer to make the labels like my logistics team does at work we all know tracking numbers are stored in the pc's logs...

07-13-2011, 02:12 PM	#15 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141522	yah socal to des moines is what, 4days? if they shipped monday that means you should have them by tomorrow. i'd dispute the funds with your institution 7pm your time. hope it doesnt come down to that though!