What would you do in this situation?

dP3NGU1N · 06-25-2011, 03:11 PM

This seems to have turned into a discussion about what the vendor should have done and I think there's a big problem here. It doesn't really matter if Lou is a standup guy to 99% of the people on this forum, if you are running a service based business then you should be chasing after customers and returning their calls within hours after TELLING them that you'd call them back, certainly not weeks after.

If I'd been waiting this long for wheels the final straw would have been weeks ago when he stopped returning calls. It's not a matter of patience. If he gave a proper ETA and even a corrected ETA everything would be fine and I would wait however long it took assuming I deemed the time frame reasonable. It's the lack of customer care (in this instance) that will immediately lose me as a customer. Proper customer service will never bring in new customers but it will certainly lose them. The customer shouldn't have to chase the vendor, it should be the other way around.

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06-25-2011, 03:11 PM	#10 (permalink)
dP3NGU1N A True Z Fanatic Join Date: Feb 2011 Location: Irvine Posts: 1,682 Drives: 13 PW sport 6mt Rep Power: 19	This seems to have turned into a discussion about what the vendor should have done and I think there's a big problem here. It doesn't really matter if Lou is a standup guy to 99% of the people on this forum, if you are running a service based business then you should be chasing after customers and returning their calls within hours after TELLING them that you'd call them back, certainly not weeks after. If I'd been waiting this long for wheels the final straw would have been weeks ago when he stopped returning calls. It's not a matter of patience. If he gave a proper ETA and even a corrected ETA everything would be fine and I would wait however long it took assuming I deemed the time frame reasonable. It's the lack of customer care (in this instance) that will immediately lose me as a customer. Proper customer service will never bring in new customers but it will certainly lose them. The customer shouldn't have to chase the vendor, it should be the other way around.