Nissan Consumer Affairs - Rant

bclarke22 · 07-01-2011, 10:03 AM

While I respect your opinion, I disagree. I am a consumer, with expectations that a particular product is going to work as advertised. If it does not, the manufacturer is responsible to repair that said problem or refund my hard earned $$. I understand they are "people" at the end of the day - but I was not brought up, nor do I find it acceptable, to make promises that I cannot keep. If I tell someone I'm going to do something (ie - call them back)...you can count on the fact that I'm going to do it. Is this behavior acceptable where you work? I've been performing research, but I'm not a mechanic or Nissan tech - therefore I do not have the requisite knowledge to troubleshoot this issue. I must have faith in the "professionals" to do the job that they are getting paid for. Thanks for your input.

Quote:

Originally Posted by Cmike2780

It seems like they're trying to fix it at least. OP,Sorry to hear you had so many problems. Just remember though, at the end of the day, most of these guys are just people. Not the most skilled, but still....I digress. Their basic mentality is, if they can't find the problem in front of them, they can't fix it. Corporate should have treated you better, but it seemed like they were doing everything possible on their end. I doubt a supervisor could be of further assistance. Trust me, I've been in the same boat with my past car (Mazda). They were far less helpful than what you're going through with Nissan. They just flat out said they couldn't do anything to help me. After 6 trips to the dealer and still having issues, I decided to do my own research and told the dealer what part to replace. Whatyaknow.....problem solved.

Best of luck

Cmike2780 · 07-01-2011, 10:38 AM

Quote:

Originally Posted by bclarke22

While I respect your opinion, I disagree. I am a consumer, with expectations that a particular product is going to work as advertised. If it does not, the manufacturer is responsible to repair that said problem or refund my hard earned $$. I understand they are "people" at the end of the day - but I was not brought up, nor do I find it acceptable, to make promises that I cannot keep. If I tell someone I'm going to do something (ie - call them back)...you can count on the fact that I'm going to do it. Is this behavior acceptable where you work? I've been performing research, but I'm not a mechanic or Nissan tech - therefore I do not have the requisite knowledge to troubleshoot this issue. I must have faith in the "professionals" to do the job that they are getting paid for. Thanks for your input.

Geez buddy, relax. I'm on your side on this one. They should no doubt solve this problem for you. I'm just saying, the Nissan techs or any dealer tech for that matter, aren't engineers. They're not their to solve unique problems with no specific solutions from the Nissan engineers. If its not in the repair manual, they won't know what to do so they usually throw new parts on and hope it works. They may be "professionals," but as with any profession, not all professionals are skilled equally. You def have a lemon in your hands, but its not like Nissan flat out refused to do any work to your car. I'm sure this situation has been frustrating and not exactly what you had in mind when purchasing a sports car. At this point, you have every right to do what your doing. Nissan has had plenty of chances to resolve your issue. Like I said, I was in a similar situtation with my previous car. Whats to disagree over?

Repair and customer support problems aren't unique to Nissan.

bclarke22 · 07-01-2011, 01:30 PM

Sorry, Can you tell I'm a tad on edge? Every time I speak to someone with Nissan my blood starts boiling and this is my venting location

I'm getting frustrated with this whole ordeal. I have had this car for two years and I just went over 8500 miles. I actually had one of the assistant service managers at my dealership try to blame me for the har start issues - he said "You're not driving the car enough...". Are you F***ing kidding me??

Quote:

Originally Posted by Cmike2780

Geez buddy, relax. I'm on your side on this one. They should no doubt solve this problem for you. I'm just saying, the Nissan techs or any dealer tech for that matter, aren't engineers. They're not their to solve unique problems with no specific solutions from the Nissan engineers. If its not in the repair manual, they won't know what to do so they usually throw new parts on and hope it works. They may be "professionals," but as with any profession, not all professionals are skilled equally. You def have a lemon in your hands, but its not like Nissan flat out refused to do any work to your car. I'm sure this situation has been frustrating and not exactly what you had in mind when purchasing a sports car. At this point, you have every right to do what your doing. Nissan has had plenty of chances to resolve your issue. Like I said, I was in a similar situtation with my previous car. Whats to disagree over?

Repair and customer support problems aren't unique to Nissan.

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