DRESS UP BOLTS (a customer service story)

Slynky · 10-23-2010, 07:49 PM

Now, you probably already know there was a mixup in the group buy for my Dress Up Bolts order (if you were part of that thread). Just, apparently, Murphy making the rounds and picking on me.

Anyway, I became irritated and impatient and canceled my order. And my money was returned promptly with an apology.

Then, a week (or so later), I receive a package and a comment to the effect of:

"We have a strong commitment to customer service at Dress Up Bolts and you are the only customer that wasn't satisfied when making an order. I talked to the boss and we agreed we couldn't let a single customer leave like that so we sent you the set you originally ordered free of charge. In an effort to put things right"

Not every day you see that, that's for sure! So I'm here to

Thanks, Chris !

(now post me a link so I can make things right between us and send you some money...your gesture deserves something in return)

christian370z · 10-23-2010, 07:56 PM

It is always refreshing to see some good faith between vendors and customers, never underestimate what good customer service can do. Really nice to see you recipricating too!

PapoZalsa · 10-23-2010, 08:00 PM

I had a pleasant experience with Tony at F.I. Those are the ones you can count with the fingers of one hand and they should received our gratitude.

BTW, the damage muffler canister still sitting in my dinning room.

ClemsonWill · 10-23-2010, 08:11 PM

You can't beat that customer satisfaction. I will definitely recommend them.

Slynky · 10-23-2010, 08:45 PM

Quote:

Originally Posted by christian370z

It is always refreshing to see some good faith between vendors and customers, never underestimate what good customer service can do. Really nice to see you recipricating too!

They're a small starting company. It's the right thing to do.

Lemers · 10-23-2010, 08:50 PM

That's pretty stand up for the company to do.

Cjanik · 10-23-2010, 10:35 PM

no kidding, how many companies nowadays would do such a thing?

Zsteve · 10-23-2010, 10:52 PM

Quote:

Originally Posted by Slynky

They're a small starting company. It's the right thing to do.

big or small companies should have good service. this is what i have been saying in a bunch of threads, customer first. Thumbs up to them for the service and you for being willing to send some money but I dont think they will take it.

Jamaica · 10-23-2010, 11:26 PM

Wow great customer service. Glad it worked out. wish more companies have customer service like that.

Fly1 Motorsports · 10-24-2010, 02:25 AM

It sure seems like fewer companies are doing the right thing and valuing customer service these days. Refreshing to hear about this...

1fast350z · 10-24-2010, 03:21 AM

Thumbs up!

eddieconfetti · 10-24-2010, 09:09 PM

anyone named tony is a goodguy

370Zsteve · 10-24-2010, 09:37 PM

Quote:

Originally Posted by eddieconfetti

anyone named tony is a goodguy

You mean a Goodfella.

DressUpBolts · 10-25-2010, 10:27 AM

Chuck,

Thanks for the thread! I'm happy we were able to rectify the situation. Customer Service is a top priority here and we strive to make sure all of our customers are 100% satisfied with their purchase.

Thanks again and we look forward to seeing our products installed on your Z!

Chris Bishop
Sales Director
www.DressUpBols.com

Jeffblue · 10-25-2010, 10:39 AM

that was really nice of them. great customer service

10-23-2010, 07:49 PM	#1 (permalink)
Slynky Track Member Join Date: Oct 2009 Location: McDonough, GA Posts: 595 Drives: 2010 Red 370Z T/S/N Rep Power: 16	DRESS UP BOLTS (a customer service story) Now, you probably already know there was a mixup in the group buy for my Dress Up Bolts order (if you were part of that thread). Just, apparently, Murphy making the rounds and picking on me. Anyway, I became irritated and impatient and canceled my order. And my money was returned promptly with an apology. Then, a week (or so later), I receive a package and a comment to the effect of: "We have a strong commitment to customer service at Dress Up Bolts and you are the only customer that wasn't satisfied when making an order. I talked to the boss and we agreed we couldn't let a single customer leave like that so we sent you the set you originally ordered free of charge. In an effort to put things right" Not every day you see that, that's for sure! So I'm here to Thanks, Chris ! (now post me a link so I can make things right between us and send you some money...your gesture deserves something in return) __________________ A veteran is someone who, at one point in their life, wrote a blank check made payable to "The United States of America," for an amount of "up to and including my life."

10-23-2010, 07:56 PM	#2 (permalink)
christian370z A True Z Fanatic Join Date: Jul 2010 Location: Newport Beach Posts: 3,900 Drives: 2010 370Z/Saab 900se Rep Power: 431	It is always refreshing to see some good faith between vendors and customers, never underestimate what good customer service can do. Really nice to see you recipricating too! __________________ -320whp / 259wftlbs- SP Rays -- RE-11s -- SpecialtyZ Tune -- Swift Springs -- Stillen 25R Oil Cooler -- Stillen G3 Intakes -- Berk HFCs -- F.I. 12" CBE -- Stillen Sway Bars -- Es14 Spring -- INGS+1 lip -- CF Spoiler -- GTR Start Button -- VLED Parking Lights -- PWJDM V2 shift knob

10-23-2010, 08:00 PM	#3 (permalink)
PapoZalsa A True Z Fanatic Join Date: Nov 2009 Location: Not in Sunny Florida Posts: 6,358 Drives: 16 Nismo w/Tech Pack Rep Power: 4499	I had a pleasant experience with Tony at F.I. Those are the ones you can count with the fingers of one hand and they should received our gratitude. BTW, the damage muffler canister still sitting in my dinning room. __________________ 2009 370Z MB Base w/Sport Package 6MT Modshack's Custom Air Intakes /3M Clear Bra/ Illuminated Kick Plates / F. I CBE w/12" resonators / EVO-R Front Lip / Rear Hatch Wing / Tein S-Tech Springs /Ilegal Tint in the Rep. of VA/4x20mm Z1 Spacers/ Vinyl Roof/Liquid Carbon Designs

10-23-2010, 08:11 PM	#4 (permalink)
ClemsonWill A True Z Fanatic Join Date: Jul 2010 Location: Charleston, SC Posts: 12,045 Drives: a Civic VP! Rep Power: 444	You can't beat that customer satisfaction. I will definitely recommend them. __________________ Slightly modded

10-23-2010, 08:50 PM	#6 (permalink)
Lemers A True Z Fanatic Join Date: Mar 2010 Location: Izmir, Turkey Posts: 15,371 Drives: 2012 Traverse LTZ Rep Power: 52	That's pretty stand up for the company to do. __________________ 2010 Black Cherry Touring/Sport/Nav Now - 2012 Travese LTZ until I leave for Turkey

10-23-2010, 10:35 PM	#7 (permalink)
Cjanik Track Member Join Date: May 2009 Location: Las Vegas Posts: 578 Drives: N/A Rep Power: 16	no kidding, how many companies nowadays would do such a thing?

10-23-2010, 11:26 PM	#9 (permalink)
Jamaica A True Z Fanatic Join Date: Mar 2010 Location: SoCal Posts: 15,362 Drives: Under boost Rep Power: 73	Wow great customer service. Glad it worked out. wish more companies have customer service like that.

10-24-2010, 02:25 AM	#10 (permalink)
Fly1 Motorsports Premium Member Join Date: Jan 2009 Location: Los Angeles Posts: 1,094 Drives: PW 370Z 7AT/Tr/Sp/Nv Rep Power: 18	It sure seems like fewer companies are doing the right thing and valuing customer service these days. Refreshing to hear about this...

10-24-2010, 03:21 AM	#11 (permalink)
1fast350z Base Member Join Date: Oct 2010 Location: Sacramento, CA Posts: 46 Drives: S2000, G35, 370Z Rep Power: 14	Thumbs up!

10-24-2010, 09:09 PM	#12 (permalink)
eddieconfetti A True Z Fanatic Join Date: Jun 2009 Location: Duluth, GA Posts: 3,334 Drives: A Totaled PW Z Rep Power: 22	anyone named tony is a goodguy

10-25-2010, 10:27 AM	#14 (permalink)
DressUpBolts Base Member Join Date: Aug 2010 Location: Richmond, VA Posts: 148 Drives: 2JZ powered Z32 Rep Power: 14	Chuck, Thanks for the thread! I'm happy we were able to rectify the situation. Customer Service is a top priority here and we strive to make sure all of our customers are 100% satisfied with their purchase. Thanks again and we look forward to seeing our products installed on your Z! Chris Bishop Sales Director www.DressUpBols.com __________________ Titanium and Stainless Steel Fasteners For Your Engine Bay! http://farm6.static.flickr.com/5260/...8269c268_o.png

10-25-2010, 10:39 AM	#15 (permalink)
Jeffblue A True Z Fanatic Join Date: Dec 2009 Location: NY Age: 36 Posts: 9,192 Drives: Z32TT & 335xi Coupe Rep Power: 37	that was really nice of them. great customer service

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