Letter to Nissan for bad dealer experience...

areyouin729 · 12-07-2009, 11:41 AM

Ok so here goes, the dealer I bought my 370Z from is absolutely the worst dealer I have ever stepped foot in. If the deal wasn't good I would have never even done business with them.

Classic Nissan in Mount Laurel, NJ and my salesman was Norman Harrison

Here is a rundown...
-I was told over the phone the car was $27,057, I arrive and the same salesman tells me that was an error and the best they can do is $30,000. I somewhat expected this even though we clearly discussed price before I made the hour plus trip.

-I had a loan already lined up with my credit union, my terrible salesmen pushed me past their closing time telling me they'd easily beat their rate, I go into the finance mananger after 2 hours of waiting and he tells me the rate is 8.7%, my credit union is 5.00%. Finance manager was totally unaware I was told about the rate being beat.

-There was a scratch on my front bumper which I noted, they were supposed to fix it before leaving and they also managed to get some kind of chemical on my rear fender while detailing causing two marks. This was never fixed and Norman stopped responding to me when my credit union got the check to them. I emailed the GM and she tells me she is 110% committed to fixing this and they will send a driver to pick up my car and drop off a loaner. I told her there is no way I'm driving four times to NJ and back and she agreed whole heartedly that this is their fault, come time for this to happen and she tells me it's better I drive the car to them. I said screw that, it isn't happening, with traffic I'm looking at 6 hours total driving, I don't have time for that with work and grad. school. I completely cut contact with them as of today. I should have noticed before I left but after 7 hours in the dealer, no food, and a massive migraine, I just needed to get home.

-I also never received the case for my owner's manual, Norman assured me it would be sent and of course it wasn't, this is little but it's a freaking new car so I have a right this as part of the buying process.

I'm very pissed, the Nissan dealer I bought my 350Z from the complete opposite, nothing but great things to say.

It was funny my brother in law runs an automotive business that deals with the place, he saw the dealer plates and said "you bought the car from that shithole"

Sorry for the rant, I plan to write a proper business letter to Nissan Consumer Affairs, my question is do you think it will even do anything? If I didn't love this car so much, I'd demand they take it back.

nogoodname · 12-07-2009, 11:42 AM

You'll get a copy/paste reply with an oil change voucher.

Matt · 12-07-2009, 11:46 AM

I sent a nasty letter to my Nissan dealership after the service department proved to be worse than a Bowling Alley in terms of customer service. I got no reply or acknowledgement.

370Zsteve · 12-07-2009, 04:40 PM

Quote:

Originally Posted by Matt

I sent a nasty letter to my Nissan dealership after the service department proved to be worse than a Bowling Alley in terms of customer service. I got no reply or acknowledgement.

That's because the letter got intercepted by a lackey. I made it a point to chat up the owner of my dealership a few times before I bought the car. I have a direct line to his assistant. Turns out both he and I have a similar history at Lime Rock Park...

There was a 3-inch abrasion on the rim of one of my wheels that both the salesman and I missed upon delivery of the vehicle. A quick call to the proper person and my issue was taken care of in one visit.

areyouin729 · 12-07-2009, 11:48 AM

I figure nothing will come of this but I'm still giving it a shot

Modshack · 12-07-2009, 11:55 AM

Quote:

Originally Posted by areyouin729

the dealer I bought my 370Z from is absolutely the worst dealer I have ever stepped foot in. If the deal wasn't good I would have never even done business with them.

.

Sorry to hear, but there's probably a lesson to be learned there....

dudafunk · 12-07-2009, 12:16 PM

Being a salesman is a down right dirty business and you have to dress up everyday.

-- Nerd programmer, put in my hours, take my pay, simple life, more money.

kannibul · 12-07-2009, 12:47 PM

Write a letter to the BBB as well...

areyouin729 · 12-07-2009, 12:58 PM

Quote:

Originally Posted by kannibul

Write a letter to the BBB as well...

that will be my next action, the money isn't the issue, it is the principle

370Zsteve · 12-07-2009, 04:41 PM

Quote:

Originally Posted by kannibul

Write a letter to the BBB as well...

That will do absolutely nothing.

KillerBee370 · 12-07-2009, 04:50 PM

Quote:

Originally Posted by 370Zsteve

That will do absolutely nothing.

I think the BBB is only handy as a tool when people actually research it PRIOR to doing business with such a company. Most people will never do it which renders it utterly useless.

koeppelnissan · 12-07-2009, 05:01 PM

Write the letter to Nissan, but call the GM of the dealer and read it to them before sending it. That'll be your quickest way to have the problem taken care of. The letter may sound great, but you want your car fixed more than to get someone in trouble, so try the dealer again first!

And to anyone else in the market- stick to Supporting Dealers whenever possible!

Fusz will agree with that!

370Zsteve · 12-07-2009, 05:05 PM

Quote:

Originally Posted by koeppelnissan

Write the letter to Nissan, but call the GM of the dealer and read it to them before sending it. That'll be your quickest way to have the problem taken care of. The letter may sound great, but you want your car fixed more than to get someone in trouble, so try the dealer again first!

And to anyone else in the market- stick to Supporting Dealers whenever possible!

Fusz will agree with that!

Support those who support you!

imag · 12-07-2009, 12:58 PM

These letters can get a better response if:

It is very well written
You send a hard copy
It is addressed to the President of Nissan USA or a high-level VP (you'd be surprised that these guys will actually read their mail, and they will put pressure on crappy dealers).

Sending it to the dealership or consumer affairs is asking to get written off.

FuszNissan · 12-07-2009, 02:15 PM

Quote:

Originally Posted by imag

These letters can get a better response if:

It is very well written
You send a hard copy
It is addressed to the President of Nissan USA or a high-level VP (you'd be surprised that these guys will actually read their mail, and they will put pressure on crappy dealers).

Sending it to the dealership or consumer affairs is asking to get written off.

100%

12-07-2009, 11:41 AM	#1 (permalink)
areyouin729 Enthusiast Member Join Date: Nov 2008 Location: Conshohocken Age: 42 Posts: 301 Drives: 2009 370Z Rep Power: 16	Letter to Nissan for bad dealer experience... Ok so here goes, the dealer I bought my 370Z from is absolutely the worst dealer I have ever stepped foot in. If the deal wasn't good I would have never even done business with them. Classic Nissan in Mount Laurel, NJ and my salesman was Norman Harrison Here is a rundown... -I was told over the phone the car was $27,057, I arrive and the same salesman tells me that was an error and the best they can do is $30,000. I somewhat expected this even though we clearly discussed price before I made the hour plus trip. -I had a loan already lined up with my credit union, my terrible salesmen pushed me past their closing time telling me they'd easily beat their rate, I go into the finance mananger after 2 hours of waiting and he tells me the rate is 8.7%, my credit union is 5.00%. Finance manager was totally unaware I was told about the rate being beat. -There was a scratch on my front bumper which I noted, they were supposed to fix it before leaving and they also managed to get some kind of chemical on my rear fender while detailing causing two marks. This was never fixed and Norman stopped responding to me when my credit union got the check to them. I emailed the GM and she tells me she is 110% committed to fixing this and they will send a driver to pick up my car and drop off a loaner. I told her there is no way I'm driving four times to NJ and back and she agreed whole heartedly that this is their fault, come time for this to happen and she tells me it's better I drive the car to them. I said screw that, it isn't happening, with traffic I'm looking at 6 hours total driving, I don't have time for that with work and grad. school. I completely cut contact with them as of today. I should have noticed before I left but after 7 hours in the dealer, no food, and a massive migraine, I just needed to get home. -I also never received the case for my owner's manual, Norman assured me it would be sent and of course it wasn't, this is little but it's a freaking new car so I have a right this as part of the buying process. I'm very pissed, the Nissan dealer I bought my 350Z from the complete opposite, nothing but great things to say. It was funny my brother in law runs an automotive business that deals with the place, he saw the dealer plates and said "you bought the car from that shithole" Sorry for the rant, I plan to write a proper business letter to Nissan Consumer Affairs, my question is do you think it will even do anything? If I didn't love this car so much, I'd demand they take it back.

12-07-2009, 11:46 AM	#3 (permalink)
Matt A True Z Fanatic Join Date: Oct 2009 Location: Augusta, GA Age: 41 Posts: 1,680 Drives: 2010 Avalanche LT Rep Power: 18	I sent a nasty letter to my Nissan dealership after the service department proved to be worse than a Bowling Alley in terms of customer service. I got no reply or acknowledgement. __________________ "Any man who can drive a 370z while kissing a pretty girl is simply not giving the Z the attention it deserves." Albert Einstein....modified.

12-07-2009, 12:58 PM	#14 (permalink)
imag Enthusiast Member Join Date: Mar 2009 Location: Oakland, CA Posts: 446 Drives: up the wall Rep Power: 16	These letters can get a better response if: It is very well written You send a hard copy It is addressed to the President of Nissan USA or a high-level VP (you'd be surprised that these guys will actually read their mail, and they will put pressure on crappy dealers). Sending it to the dealership or consumer affairs is asking to get written off. __________________ Stillen CBE, Stillen track cooler, Stillen Gen3 Intakes, B&M short shift kit

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12-07-2009, 11:42 AM	#2 (permalink)
nogoodname Lifetime Premium Join Date: Nov 2008 Location: Montreal Posts: 22,357 Drives: E46 M3 Rep Power: 1764	You'll get a copy/paste reply with an oil change voucher.

12-07-2009, 11:48 AM	#5 (permalink)
areyouin729 Enthusiast Member Join Date: Nov 2008 Location: Conshohocken Age: 42 Posts: 301 Drives: 2009 370Z Rep Power: 16	I figure nothing will come of this but I'm still giving it a shot

12-07-2009, 12:16 PM	#7 (permalink)
dudafunk Enthusiast Member Join Date: Nov 2009 Location: Long Island, NY Posts: 421 Drives: '09 370z Base Red AT Rep Power: 15	Being a salesman is a down right dirty business and you have to dress up everyday. -- Nerd programmer, put in my hours, take my pay, simple life, more money.

12-07-2009, 12:47 PM	#8 (permalink)
kannibul A True Z Fanatic Join Date: Jun 2009 Location: Jenks, OK Posts: 2,281 Drives: 370z Touring/Sport Rep Power: 266	Write a letter to the BBB as well...

12-07-2009, 05:01 PM	#12 (permalink)
koeppelnissan Supporting Nissan Dealer Join Date: Oct 2009 Location: queens Posts: 859 Drives: 14 6MT Trng Spt Nav Rep Power: 16	Write the letter to Nissan, but call the GM of the dealer and read it to them before sending it. That'll be your quickest way to have the problem taken care of. The letter may sound great, but you want your car fixed more than to get someone in trouble, so try the dealer again first! And to anyone else in the market- stick to Supporting Dealers whenever possible! Fusz will agree with that!