Letter to Nissan for bad dealer experience...

Micas · 12-07-2009, 04:17 PM

The sad thing about these types of deals.. is that if somebody that is well prepared, knowledgable, intelligent, assertive, and capable can get treated like that, imagine what they're doing to ordinary folks that come in off the street.

The only recourse you have is writing a letter. That's sad.

KillerBee370 · 12-07-2009, 04:30 PM

Quote:

Originally Posted by Micas

The sad thing about these types of deals.. is that if somebody that is well prepared, knowledgable, intelligent, assertive, and capable can get treated like that, imagine what they're doing to ordinary folks that come in off the street.

The only recourse you have is writing a letter. That's sad.

Well aside from a letter you do have the power of the internet however you have to be careful of certain things like slander and defamation.

English defamation law - Wikipedia, the free encyclopedia
&
http://www.medialaw.org/Content/Navi...What is Libel?

areyouin729 · 12-07-2009, 04:31 PM

Quote:

Originally Posted by KillerBee370

Well aside from a letter you do have the power of the internet however you have to be careful of certain things like English defamation law - Wikipedia, the free encyclopedia

you have to be REAL careful about that, I had a business law class which I did case studies on crap like this, you REALLY have to watch what say

KillerBee370 · 12-07-2009, 04:35 PM

Quote:

Originally Posted by areyouin729

you have to be REAL careful about that, I had a business law class which I did case studies on crap like this, you REALLY have to watch what say

My wife is a lawyer and she's always saying the same thing to me when it comes to typing sh!t online.... DON'T DO IT.

370Zsteve · 12-07-2009, 04:40 PM

Quote:

Originally Posted by Matt

I sent a nasty letter to my Nissan dealership after the service department proved to be worse than a Bowling Alley in terms of customer service. I got no reply or acknowledgement.

That's because the letter got intercepted by a lackey. I made it a point to chat up the owner of my dealership a few times before I bought the car. I have a direct line to his assistant. Turns out both he and I have a similar history at Lime Rock Park...

There was a 3-inch abrasion on the rim of one of my wheels that both the salesman and I missed upon delivery of the vehicle. A quick call to the proper person and my issue was taken care of in one visit.

370Zsteve · 12-07-2009, 04:41 PM

Quote:

Originally Posted by kannibul

Write a letter to the BBB as well...

That will do absolutely nothing.

Micas · 12-07-2009, 04:41 PM

If what you're saying is true, it's not slanderous. Pretty simple.

KillerBee370 · 12-07-2009, 04:48 PM

Quote:

Originally Posted by Micas

If what you're saying is true, it's not slanderous. Pretty simple.

It may well be true but that isn't always easy to prove. And after all the laywer fees add up... it doesn't really matter anymore.

A headache is a headache no matter how you slice it and an ounce of prevention equals... well... you know.

Vent away just leave out certain specific details. We will still get the gist.

KillerBee370 · 12-07-2009, 04:50 PM

Quote:

Originally Posted by 370Zsteve

That will do absolutely nothing.

I think the BBB is only handy as a tool when people actually research it PRIOR to doing business with such a company. Most people will never do it which renders it utterly useless.

koeppelnissan · 12-07-2009, 05:01 PM

Write the letter to Nissan, but call the GM of the dealer and read it to them before sending it. That'll be your quickest way to have the problem taken care of. The letter may sound great, but you want your car fixed more than to get someone in trouble, so try the dealer again first!

And to anyone else in the market- stick to Supporting Dealers whenever possible!

Fusz will agree with that!

370Zsteve · 12-07-2009, 05:05 PM

Quote:

Originally Posted by koeppelnissan

Write the letter to Nissan, but call the GM of the dealer and read it to them before sending it. That'll be your quickest way to have the problem taken care of. The letter may sound great, but you want your car fixed more than to get someone in trouble, so try the dealer again first!

And to anyone else in the market- stick to Supporting Dealers whenever possible!

Fusz will agree with that!

Support those who support you!

PapoZalsa · 12-07-2009, 06:05 PM

I love cars, but the worst experiences ever has been with stealerships. I can count with the fingers of one hand the good experiences I had. I have bought over 20 cars over the years, used & new.

I consider them my enemy!

DooDooBrown · 12-09-2009, 09:25 AM

I don't know man.... You kinda shot yourself in the foot. On one hand, you are saying they are the worst dealership in the world, in the other, they got your money.... Who wins? I don't know about you, but I wouldn't let some crappy dealership get my hard earned dollars for service like that. Kinda reminds me of what happened with the lady who tried to sell me the extended warantee with my Z. I clearly stated no, and she rolled her eyes, and said she was going to "mark my file". I stood up, was leaving, when the sales manager stopped me, and had to give me another 500 off the price for her stupidity...

speed_BMW330i · 12-10-2009, 12:54 AM

Not really sure if this is true, as this has never happened to me personally, BUT....

over on the Bimmer board, some members have stated that because the bonus money that new car dealerships receive is based in part on the dealership's customer service ratings, car dealers are very sensitive to these customer service ratings.

Specifically, some members have stated that when they have complained about their service on the response form, that some dealers have refused to service their car again, or at least made it very clear that there business is no longer welcome.

Supposedly, what they recommend is that before you return the customer service rating form, that you contact the dealership and discuss your grievances and try to reach an agreement. Supposedly this is more likely to result in a comprise of some sort, as opposed to just giving them a bad rating.

Like I said, not sure if its true, but that's what I've heard many a time.

Believable or BS?

Martin

ducky · 12-10-2009, 12:59 AM

Im all about good services..Nissan should be calling you anytime soon for a survey or email you the survey..when they called me i complaint about the dealership i dealt with cuz they didnt detail my car when it was ship to me and the gas tank was empty..the dealer call me back right away and see if they can offer anything to me..

12-07-2009, 06:05 PM	#27 (permalink)
PapoZalsa A True Z Fanatic Join Date: Nov 2009 Location: Not in Sunny Florida Posts: 6,358 Drives: 16 Nismo w/Tech Pack Rep Power: 4500	I love cars, but the worst experiences ever has been with stealerships. I can count with the fingers of one hand the good experiences I had. I have bought over 20 cars over the years, used & new. I consider them my enemy! __________________ 2009 370Z MB Base w/Sport Package 6MT Modshack's Custom Air Intakes /3M Clear Bra/ Illuminated Kick Plates / F. I CBE w/12" resonators / EVO-R Front Lip / Rear Hatch Wing / Tein S-Tech Springs /Ilegal Tint in the Rep. of VA/4x20mm Z1 Spacers/ Vinyl Roof/Liquid Carbon Designs

12-10-2009, 12:54 AM	#29 (permalink)
speed_BMW330i Base Member Join Date: Apr 2009 Location: chicago Posts: 107 Drives: 2006 BMW 330i Auto Rep Power: 17	Dealership Refuses to Service Vehicle if Bad Rating is Given Not really sure if this is true, as this has never happened to me personally, BUT.... over on the Bimmer board, some members have stated that because the bonus money that new car dealerships receive is based in part on the dealership's customer service ratings, car dealers are very sensitive to these customer service ratings. Specifically, some members have stated that when they have complained about their service on the response form, that some dealers have refused to service their car again, or at least made it very clear that there business is no longer welcome. Supposedly, what they recommend is that before you return the customer service rating form, that you contact the dealership and discuss your grievances and try to reach an agreement. Supposedly this is more likely to result in a comprise of some sort, as opposed to just giving them a bad rating. Like I said, not sure if its true, but that's what I've heard many a time. Believable or BS? Martin

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12-07-2009, 04:17 PM	#16 (permalink)
Micas Base Member Join Date: Oct 2009 Location: D/FW Posts: 54 Drives: 2004 G35 Coupe Rep Power: 16	The sad thing about these types of deals.. is that if somebody that is well prepared, knowledgable, intelligent, assertive, and capable can get treated like that, imagine what they're doing to ordinary folks that come in off the street. The only recourse you have is writing a letter. That's sad.

12-07-2009, 04:41 PM	#22 (permalink)
Micas Base Member Join Date: Oct 2009 Location: D/FW Posts: 54 Drives: 2004 G35 Coupe Rep Power: 16	If what you're saying is true, it's not slanderous. Pretty simple.

12-07-2009, 05:01 PM	#25 (permalink)
koeppelnissan Supporting Nissan Dealer Join Date: Oct 2009 Location: queens Posts: 859 Drives: 14 6MT Trng Spt Nav Rep Power: 17	Write the letter to Nissan, but call the GM of the dealer and read it to them before sending it. That'll be your quickest way to have the problem taken care of. The letter may sound great, but you want your car fixed more than to get someone in trouble, so try the dealer again first! And to anyone else in the market- stick to Supporting Dealers whenever possible! Fusz will agree with that!

12-09-2009, 09:25 AM	#28 (permalink)
DooDooBrown Base Member Join Date: Jun 2009 Location: Ranson, WV Posts: 178 Drives: 09 370 Touring w/spt Rep Power: 17	I don't know man.... You kinda shot yourself in the foot. On one hand, you are saying they are the worst dealership in the world, in the other, they got your money.... Who wins? I don't know about you, but I wouldn't let some crappy dealership get my hard earned dollars for service like that. Kinda reminds me of what happened with the lady who tried to sell me the extended warantee with my Z. I clearly stated no, and she rolled her eyes, and said she was going to "mark my file". I stood up, was leaving, when the sales manager stopped me, and had to give me another 500 off the price for her stupidity...

12-10-2009, 12:59 AM	#30 (permalink)
ducky Enthusiast Member Join Date: Aug 2009 Location: SinCity Posts: 437 Drives: 370z and s2000 Rep Power: 16	Im all about good services..Nissan should be calling you anytime soon for a survey or email you the survey..when they called me i complaint about the dealership i dealt with cuz they didnt detail my car when it was ship to me and the gas tank was empty..the dealer call me back right away and see if they can offer anything to me..