Letter to Nissan for bad dealer experience...

areyouin729 · 12-07-2009, 11:41 AM

Ok so here goes, the dealer I bought my 370Z from is absolutely the worst dealer I have ever stepped foot in. If the deal wasn't good I would have never even done business with them.

Classic Nissan in Mount Laurel, NJ and my salesman was Norman Harrison

Here is a rundown...
-I was told over the phone the car was $27,057, I arrive and the same salesman tells me that was an error and the best they can do is $30,000. I somewhat expected this even though we clearly discussed price before I made the hour plus trip.

-I had a loan already lined up with my credit union, my terrible salesmen pushed me past their closing time telling me they'd easily beat their rate, I go into the finance mananger after 2 hours of waiting and he tells me the rate is 8.7%, my credit union is 5.00%. Finance manager was totally unaware I was told about the rate being beat.

-There was a scratch on my front bumper which I noted, they were supposed to fix it before leaving and they also managed to get some kind of chemical on my rear fender while detailing causing two marks. This was never fixed and Norman stopped responding to me when my credit union got the check to them. I emailed the GM and she tells me she is 110% committed to fixing this and they will send a driver to pick up my car and drop off a loaner. I told her there is no way I'm driving four times to NJ and back and she agreed whole heartedly that this is their fault, come time for this to happen and she tells me it's better I drive the car to them. I said screw that, it isn't happening, with traffic I'm looking at 6 hours total driving, I don't have time for that with work and grad. school. I completely cut contact with them as of today. I should have noticed before I left but after 7 hours in the dealer, no food, and a massive migraine, I just needed to get home.

-I also never received the case for my owner's manual, Norman assured me it would be sent and of course it wasn't, this is little but it's a freaking new car so I have a right this as part of the buying process.

I'm very pissed, the Nissan dealer I bought my 350Z from the complete opposite, nothing but great things to say.

It was funny my brother in law runs an automotive business that deals with the place, he saw the dealer plates and said "you bought the car from that shithole"

Sorry for the rant, I plan to write a proper business letter to Nissan Consumer Affairs, my question is do you think it will even do anything? If I didn't love this car so much, I'd demand they take it back.

nogoodname · 12-07-2009, 11:42 AM

You'll get a copy/paste reply with an oil change voucher.

Matt · 12-07-2009, 11:46 AM

I sent a nasty letter to my Nissan dealership after the service department proved to be worse than a Bowling Alley in terms of customer service. I got no reply or acknowledgement.

areyouin729 · 12-07-2009, 11:48 AM

I figure nothing will come of this but I'm still giving it a shot

Modshack · 12-07-2009, 11:55 AM

Quote:

Originally Posted by areyouin729

the dealer I bought my 370Z from is absolutely the worst dealer I have ever stepped foot in. If the deal wasn't good I would have never even done business with them.

.

Sorry to hear, but there's probably a lesson to be learned there....

dudafunk · 12-07-2009, 12:16 PM

Being a salesman is a down right dirty business and you have to dress up everyday.

-- Nerd programmer, put in my hours, take my pay, simple life, more money.

kannibul · 12-07-2009, 12:47 PM

Write a letter to the BBB as well...

imag · 12-07-2009, 12:58 PM

These letters can get a better response if:

It is very well written
You send a hard copy
It is addressed to the President of Nissan USA or a high-level VP (you'd be surprised that these guys will actually read their mail, and they will put pressure on crappy dealers).

Sending it to the dealership or consumer affairs is asking to get written off.

areyouin729 · 12-07-2009, 12:58 PM

Quote:

Originally Posted by kannibul

Write a letter to the BBB as well...

that will be my next action, the money isn't the issue, it is the principle

nuTinmuch · 12-07-2009, 02:01 PM

Thanks 1000x over for this post! I live near (and pass) this place every day and if it wasn't for this post I probably would have gone through the same things in a few months when I go to buy.

99.99% sure I won't be going there now. Thanks for the heads up! Hope the satisfaction of knowing they missed out on a customer helps a bit. Really sucks about your situation, though. Hope I can find another solid dealer around here.

Edit: Out of curiosity, did you pick up the black or white one? Pretty sure I saw both of them gone out front.

FuszNissan · 12-07-2009, 02:15 PM

Quote:

Originally Posted by imag

These letters can get a better response if:

It is very well written
You send a hard copy
It is addressed to the President of Nissan USA or a high-level VP (you'd be surprised that these guys will actually read their mail, and they will put pressure on crappy dealers).

Sending it to the dealership or consumer affairs is asking to get written off.

100%

KillerBee370 · 12-07-2009, 02:29 PM

whenever I send a letter to anyone (that I'm pissed at for whatever reason) I have my wife write it on her legal letterhead. That always gets someones attention.

mspeasl · 12-07-2009, 02:39 PM

I Understand your Problem. But before you write and send the letter to Nissan or the Dealer sit down and cool off. Take your time writing it and then have your wife or girlfriend proof read it.

KillerBee370 · 12-07-2009, 02:42 PM

Quote:

Originally Posted by mspeasl

I Understand your Problem. But before you write and send the letter to Nissan or the Dealer sit down and cool off. Take your time writing it and then have your wife or girlfriend proof read it.

Sound advice.

Shoot... can you imagine if we did that with foreign policy, etc.? HA!

areyouin729 · 12-07-2009, 02:52 PM

I'm pretty good at writing these letters, I was a business major and have many templates saved, don't let my message board style writing full you lol

I will make sure I address it to the President, VP or someone I hope will read it.

Most importantly, I hope NO ONE ever does business with Classic Nissan

another peeve is sleazy sales managers and their follow up calls...the phone call went like this...

"Hey Chris hope you love your new 370Z, I know it's your first Z and I know you will love it..." I was like oh yeah

I traded in a 300ZX and made it clear countless times I had a 350Z

Lesson to my fellow members in the Tri-State area....AVOID THIS TERRIBLE DEALERSHIP

12-07-2009, 11:41 AM	#1 (permalink)
areyouin729 Enthusiast Member Join Date: Nov 2008 Location: Conshohocken Age: 42 Posts: 301 Drives: 2009 370Z Rep Power: 16	Letter to Nissan for bad dealer experience... Ok so here goes, the dealer I bought my 370Z from is absolutely the worst dealer I have ever stepped foot in. If the deal wasn't good I would have never even done business with them. Classic Nissan in Mount Laurel, NJ and my salesman was Norman Harrison Here is a rundown... -I was told over the phone the car was $27,057, I arrive and the same salesman tells me that was an error and the best they can do is $30,000. I somewhat expected this even though we clearly discussed price before I made the hour plus trip. -I had a loan already lined up with my credit union, my terrible salesmen pushed me past their closing time telling me they'd easily beat their rate, I go into the finance mananger after 2 hours of waiting and he tells me the rate is 8.7%, my credit union is 5.00%. Finance manager was totally unaware I was told about the rate being beat. -There was a scratch on my front bumper which I noted, they were supposed to fix it before leaving and they also managed to get some kind of chemical on my rear fender while detailing causing two marks. This was never fixed and Norman stopped responding to me when my credit union got the check to them. I emailed the GM and she tells me she is 110% committed to fixing this and they will send a driver to pick up my car and drop off a loaner. I told her there is no way I'm driving four times to NJ and back and she agreed whole heartedly that this is their fault, come time for this to happen and she tells me it's better I drive the car to them. I said screw that, it isn't happening, with traffic I'm looking at 6 hours total driving, I don't have time for that with work and grad. school. I completely cut contact with them as of today. I should have noticed before I left but after 7 hours in the dealer, no food, and a massive migraine, I just needed to get home. -I also never received the case for my owner's manual, Norman assured me it would be sent and of course it wasn't, this is little but it's a freaking new car so I have a right this as part of the buying process. I'm very pissed, the Nissan dealer I bought my 350Z from the complete opposite, nothing but great things to say. It was funny my brother in law runs an automotive business that deals with the place, he saw the dealer plates and said "you bought the car from that shithole" Sorry for the rant, I plan to write a proper business letter to Nissan Consumer Affairs, my question is do you think it will even do anything? If I didn't love this car so much, I'd demand they take it back.

12-07-2009, 11:46 AM	#3 (permalink)
Matt A True Z Fanatic Join Date: Oct 2009 Location: Augusta, GA Age: 41 Posts: 1,680 Drives: 2010 Avalanche LT Rep Power: 18	I sent a nasty letter to my Nissan dealership after the service department proved to be worse than a Bowling Alley in terms of customer service. I got no reply or acknowledgement. __________________ "Any man who can drive a 370z while kissing a pretty girl is simply not giving the Z the attention it deserves." Albert Einstein....modified.

12-07-2009, 12:58 PM	#8 (permalink)
imag Enthusiast Member Join Date: Mar 2009 Location: Oakland, CA Posts: 446 Drives: up the wall Rep Power: 16	These letters can get a better response if: It is very well written You send a hard copy It is addressed to the President of Nissan USA or a high-level VP (you'd be surprised that these guys will actually read their mail, and they will put pressure on crappy dealers). Sending it to the dealership or consumer affairs is asking to get written off. __________________ Stillen CBE, Stillen track cooler, Stillen Gen3 Intakes, B&M short shift kit

12-07-2009, 02:01 PM	#10 (permalink)
nuTinmuch A True Z Fanatic Join Date: Dec 2009 Location: New Jersey Posts: 1,092 Drives: PG 7AT 370Z Rep Power: 17	Thanks 1000x over for this post! I live near (and pass) this place every day and if it wasn't for this post I probably would have gone through the same things in a few months when I go to buy. 99.99% sure I won't be going there now. Thanks for the heads up! Hope the satisfaction of knowing they missed out on a customer helps a bit. Really sucks about your situation, though. Hope I can find another solid dealer around here. Edit: Out of curiosity, did you pick up the black or white one? Pretty sure I saw both of them gone out front. __________________ nuTinmuch! -- Platinum Graphite 370Z -- Check out my Gallery thread here! Last edited by nuTinmuch; 12-07-2009 at 02:17 PM.

12-07-2009, 02:39 PM	#13 (permalink)
mspeasl Enthusiast Member Join Date: Jan 2009 Location: Decatur, IL Posts: 367 Drives: Red M6 Sport/Touring Rep Power: 268	Understand your Problem I Understand your Problem. But before you write and send the letter to Nissan or the Dealer sit down and cool off. Take your time writing it and then have your wife or girlfriend proof read it. __________________ Mspeasl - Central Illinois 2009 - Solid Red, M6 '370' Sport/Touring (Delivered 7 April 09)

12-07-2009, 11:42 AM	#2 (permalink)
nogoodname Lifetime Premium Join Date: Nov 2008 Location: Montreal Posts: 22,357 Drives: E46 M3 Rep Power: 1764	You'll get a copy/paste reply with an oil change voucher.

12-07-2009, 11:48 AM	#4 (permalink)
areyouin729 Enthusiast Member Join Date: Nov 2008 Location: Conshohocken Age: 42 Posts: 301 Drives: 2009 370Z Rep Power: 16	I figure nothing will come of this but I'm still giving it a shot

12-07-2009, 12:16 PM	#6 (permalink)
dudafunk Enthusiast Member Join Date: Nov 2009 Location: Long Island, NY Posts: 421 Drives: '09 370z Base Red AT Rep Power: 15	Being a salesman is a down right dirty business and you have to dress up everyday. -- Nerd programmer, put in my hours, take my pay, simple life, more money.

12-07-2009, 12:47 PM	#7 (permalink)
kannibul A True Z Fanatic Join Date: Jun 2009 Location: Jenks, OK Posts: 2,281 Drives: 370z Touring/Sport Rep Power: 266	Write a letter to the BBB as well...

12-07-2009, 02:29 PM	#12 (permalink)
KillerBee370 A True Z Fanatic Join Date: Mar 2009 Location: So Cal baby! Age: 51 Posts: 5,964 Drives: with passion Rep Power: 321	whenever I send a letter to anyone (that I'm pissed at for whatever reason) I have my wife write it on her legal letterhead. That always gets someones attention.

12-07-2009, 02:52 PM	#15 (permalink)
areyouin729 Enthusiast Member Join Date: Nov 2008 Location: Conshohocken Age: 42 Posts: 301 Drives: 2009 370Z Rep Power: 16	I'm pretty good at writing these letters, I was a business major and have many templates saved, don't let my message board style writing full you lol I will make sure I address it to the President, VP or someone I hope will read it. Most importantly, I hope NO ONE ever does business with Classic Nissan another peeve is sleazy sales managers and their follow up calls...the phone call went like this... "Hey Chris hope you love your new 370Z, I know it's your first Z and I know you will love it..." I was like oh yeah I traded in a 300ZX and made it clear countless times I had a 350Z Lesson to my fellow members in the Tri-State area....AVOID THIS TERRIBLE DEALERSHIP

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