Letter to Nissan for bad dealer experience...

areyouin729

Ok so here goes, the dealer I bought my 370Z from is absolutely the worst dealer I have ever stepped foot in. If the deal wasn't good I would have never even done business with them.

Classic Nissan in Mount Laurel, NJ and my salesman was Norman Harrison

Here is a rundown...
-I was told over the phone the car was $27,057, I arrive and the same salesman tells me that was an error and the best they can do is $30,000. I somewhat expected this even though we clearly discussed price before I made the hour plus trip.

-I had a loan already lined up with my credit union, my terrible salesmen pushed me past their closing time telling me they'd easily beat their rate, I go into the finance mananger after 2 hours of waiting and he tells me the rate is 8.7%, my credit union is 5.00%. Finance manager was totally unaware I was told about the rate being beat.

-There was a scratch on my front bumper which I noted, they were supposed to fix it before leaving and they also managed to get some kind of chemical on my rear fender while detailing causing two marks. This was never fixed and Norman stopped responding to me when my credit union got the check to them. I emailed the GM and she tells me she is 110% committed to fixing this and they will send a driver to pick up my car and drop off a loaner. I told her there is no way I'm driving four times to NJ and back and she agreed whole heartedly that this is their fault, come time for this to happen and she tells me it's better I drive the car to them. I said screw that, it isn't happening, with traffic I'm looking at 6 hours total driving, I don't have time for that with work and grad. school. I completely cut contact with them as of today. I should have noticed before I left but after 7 hours in the dealer, no food, and a massive migraine, I just needed to get home.

-I also never received the case for my owner's manual, Norman assured me it would be sent and of course it wasn't, this is little but it's a freaking new car so I have a right this as part of the buying process.

I'm very pissed, the Nissan dealer I bought my 350Z from the complete opposite, nothing but great things to say.

It was funny my brother in law runs an automotive business that deals with the place, he saw the dealer plates and said "you bought the car from that shithole"

Sorry for the rant, I plan to write a proper business letter to Nissan Consumer Affairs, my question is do you think it will even do anything? If I didn't love this car so much, I'd demand they take it back.