One of our forum members getting screwed over by a dealership

[DeliriousClam]

Originally Posted by 2011 Nismo#91

Wow what a terrible situation. I hope it all works out for the best.
I do find it hard to believe a dealership would intentional set fire to anyone's car "They set my car on fire". There's no upside for them. There are three types of cars I have seen catch fire on their own, old poorly maintained cars, Ferrari's, and highly modified cars. I think we do not enough info here to say what happened.

He has a 2009 (I believe) 370 Nismo with ~6,000 miles on it. It is turbocharged but the service manager told him he was lucky it didn't catch on fire on the way there (so they knew there was a fire hazard) because of a brake fluid leak which is the reason he brought it there in the first place.

they drove it two miles and, if I recall correctly, It was a 0.1 mile drive from where he parked it to the service center.

[cigarclifford]

All USA Nissan dealership's report directly to Nissan Corporate in the end

I would reach out and contact Nissan USA to make them aware of a terrible situation.

USA Nissan North America phone 615-725-1000


Hope that it works out for you

-Clifford

[VABAM]

Originally Posted by cigarclifford

All USA Nissan dealership's report directly to Nissan Corporate in the end

I would reach out and contact Nissan USA to make them aware of a terrible situation.

USA Nissan North America phone 615-725-1000


Hope that it works out for you

-Clifford

Actually Nissan Corporate is aware of the fire and wanted to send out an inspection team to check for possible defective parts. I'm not sure if Nisan got a look at it before it left the dealer.

Edit: Nissan did inspect the car. It was only to cover their asses.

[ChaseZ]

Originally Posted by VABAM

Actually Nissan Corporate is aware of the fire and wanted to send out an inspection team to check for possible defective parts. I'm not sure if Nisan got a look at it before it left the dealer.

Edit: Nissan did inspect the car. It was only to cover their asses.

Nissan Corporate owns 50% of the service centre of each dealership. It's their way of controlling/recouping costs for warranty work. Or that's how it was explained to me just a few weeks ago anyways.

Regardless of fault, though it was clearly theirs, they have insurance to cover this stuff anyhow. Sure they might take a little premium hit but it's peanuts in the whole midst of things. Not like they guys insurance isn't going to go after them anyhow. It will cost them more in legal fees than giving the guy a brand new car for free.

Shortsighted. Corrupt. Self serving ********. Those are the kind of guys that give car dealers a bad name.

Wish him well.


Edit: and yeah BBB does do squat.

[2011 Nismo#91]

Originally Posted by DeliriousClam

He has a 2009 (I believe) 370 Nismo with ~6,000 miles on it. It is turbocharged but the service manager told him he was lucky it didn't catch on fire on the way there (so they knew there was a fire hazard) because of a brake fluid leak which is the reason he brought it there in the first place.

they drove it two miles and, if I recall correctly, It was a 0.1 mile drive from where he parked it to the service center.

My mistake, I though they told him he was lucky after it caught fire on them. Yeah their fault for not cleaning up the engine bay covered with brake fluid.