HELP!Fly1 Motorsports cheated their customer.

axmea?

OP. Like DE I don't have any Fly1 parts on my car. I came close but went in a different direction/look. Many feel that the restocking fee is absurd. That's the reality when ordering made to order kits. That's a consequence for changing your mind. You were better off buying it out and then sell it at a discount. Many would have bought it. Fly1 took the high road by not engaging in this thread and working with the admin.

I have non-forum member neighbor who owns a Z and wants to pick up Fly1's vented fenders. I'd gladly recommend him to Lohit but warn him about changing his mind and explain what comes to play when parts are made to order.

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cooltoy

I think, it is because Fly1 is/was under the impression that the OP applied for a charge back. In Fly1's mind, if they give the OP half of the money, they would also have to give 100% of it to the Credit Company, thus giving the OP 150%.

Now, OP is saying that he did not apply for a charge back which Fly1 was not aware of at the time the thread started. So hopefully they are aware of that now and things will get resolved.

Lack of communication is always the main cause of most disputes.

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JARblue

I agree wholeheartedly. But from my reading of the thread, it seems like Fly1 agreed to refund 50% before this thread even started. So I figured Fly1 got the idea that OP was going to do a chargeback because of this thread. Since the OP started the thread because he had not received his 50% refund despite an agreement with Fly1, I still have to question why the OP did not get his refund before starting this thread.

That's probably still not all of the information. Hope everyone gets what they want in the end

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lionellocke

You catch the problem. They didnt reply me or refund me before I opened this thread. He agreed to refund more than one month earlier than I opened this thread, but I didnt get anything until now. And this is the real problem I am talking about.

DEpointfive0

JAR, this^

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njobe89

it's up to the vendor to say how long something will take. if i'm told 4 weeks, then i expect that in 4 weeks. it's not up to me to think and have to add time for the vendor who i'm giving my money to.

i work in the workmens comp field and we have vendors that supply durable medical equipment to claimants. if our vendor says that the claimant will have the supplies in 1 week, guess what the claimant better have it in 1 week. otherwise we will not be paying a dime for the supplies.

the vendor has been long enough in business to know how long something will take for them to receive and ship out the buyer(s) by now. to say you'll get something in 4 weeks and then wait 4 months for it, that is just absurd.

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2 plus 2 times 2 = ? ... hint, it's not 8

Stillen CBE, Stillen Gen 3, TP's, Uprev tuned - 324whp/264tq

cooltoy

No argument there.

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AntiVenom

let's keep it real. if they gave a #@$% they would respond to this thread or to the OP. sounds like another vendor to scratch off the list, unfortunately.

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Zerafian

One of my pet peeves....

A vendor that cant tell you the damn truth about wait time for parts. I mean fuk, just tell me its going to be 12 weeks and thats cool. Send updates every two weeks.

"Havent forgotten about you, parts are still in fabrication stage, Ill be in touch next week"...thats rough eh?

They are SOOOO eager to take your money but many of them dont give a sh*t about customer loyalty. Like spending 1 hour, once a week or 1 hour every two weeks to tell people whats going on will kill them.

In 10 years Iv only had one issue but it wasnt even this bad.

Restocking fee for parts that dont even exist yet is a complete b*tch move. If a vendor says 4 weeks and NEVER updates you on the status you deserve a 100% refund if you ask for it.

As far as Im concerned Iv had to many good experiences with Vividracing, b2auto, z1motorsports and outcast garage...I would never ever consider buying from this company because this is the only feedback Iv ever seen about them and its negative.

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LC500 exhaust set uphttps://www.youtube.com/watch?v=bI7DiA43ZYw&t

JARblue

This isn't the point of the thread, but I completely agree. It is a telling sign of the type of vendor you're dealing with. Not to mention I bet they couldn't keep stock on the shelves if they even tried. A restocking fee for a part that doesn't exist but if it did would be sold to the next customer in no time at all?

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Trips

Good to hear it's been resolved now everyone can move on.

Valuable lessons here on all sides to learn from.

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charnathan

why agree to restocking when it was never even received?!

i'd try pming them, if that doesn't work, i'd show up at their doorstep. But, I'm local, so in your case, lawsuit.

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2014 Nismo #0614 Magnetic Black (stock for now...)

lionellocke

At first they told me I could receive fenders in less than 2 months, so I ordered. Now I am not in US and could not receive them. Thats why I want a refund.

sunkist350z

Hope you get a refund..I was thinking about their rear lip but I guess their products are crap.

fantaZ

^^^this