Would you feel the same way or am I overreacting?

SouthArk370Z

Why are you taking it to a dealership for body repairs? Do you buy cars at a body shop?

Take it to a body shop and get it done right.

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kenchan

some dealers have an in-house bodyshop..

axmea?

Pics of the bumper?

Insurance company's obligation is to repair unless virtually impossible to fix. You can demand all you want but they are not obligated to replace. What they are not allowed to do is hand it back to you and it is not to your liking because it is not visually and functionally back to its original state. If not fixed or repaired to your standard, they must fix. Do your research on who will be fixing your car. You are not obligated to go to their network and can choose where to take your car for repairs.

Edit: You can also cash out. Depending on the amount you agree to take, you can get a new bumper such as the '15+ Nismo or a replica amuse or Fuji and just add more out of pocket to paint and install. At 1200 to 1500 you will have more than enough to do it.

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barncobob

get the dealer out of the equation, they are looking out for themselves

quarryninja

Indeed, this is the case here.

I know some dealers subcontract for repairs but in this case they have a dedicated body shop inside the dealer.

I know you might have some amazing bodyshops in the US (specially in Cali) but where I live our options are kind of limited. Is it sad that we consider the dealer our best option for repairs? (rhetorical, I know it is).

quarryninja

Unfortunately, yes that's what they told me. They only change the part if they can't fix it. When I inspect the car I'm hoping to find something I can make a deal out of so I can get a new one instead.

As for pictures, these are the only ones I took. I took them in the shade so you can't really see much.






Thanks for all your replies, I really appreciate all the input

stansens

Maybe go for the payout then go where you like for repairs. In Canada you would never get a new bumper for that damage. I probably would have had a heart attack however so I do feel for you. Bottom line is get the best settlement available and try to live with the outcome. Hope the other guy has nightmares over it since I've read that some members carry firearms in their cars!!!

axmea?

The pic says a lot. Sorry to burst your bubble but that's repairable and does not qualify for a replacement. A good shop will make it as good as new and have warranty for their work as long as you own the car. You can also get quotes on your own and then compare to the policy holder's insurance quote. Get theirs to go as high as you can while you find the lowest price from your own research and you keep the rest. Make sure that who ever does the work have their work guaranteed in writing.

Edit: BTW, once you cash out the insurance's work guarantee will cease to exist.

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fantaZ

Bring it to a lexus dealership to get it repaired. They do certified body and paint work. What does that mean you ask? It means if it ant perfect you can demand them to fix it until it is.

quarryninja

I went to pick up my car at the time agreed and they weren't finished yet, they still had to fix the trim part (grille?) that had some small scuff marks. The sanded it down and then applied some sort of rubberized paint to get the texture back.

Me being as nosy and anal as I am I was with them "supervising" the remaining work



After 2 hours I inspected the results... The good and the bad:

The 2 small dents are completely gone and the color matched to a point I can't tell it was resprayed. No overspray whatsoever and no ruined paint from putting the fender pack on.

After a very close flashlight examination I found some very small imperfections on the clear coat, some exposed glue and two small hairline cracks in the front emblem (I assume happened when they took it off)



They said that they hadn't notice and that they were going to order the new part to replace it and that they were going to buff out the imperfections.

They let me take my car home (without signing anything yet) and told me to bring it in on saturday to finish up. We'll see how it goes.

I'll keep you posted.